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Manager Customer Service

Location:
Grand Island, NY, 14072
Posted:
August 07, 2011

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Resume:

GINA PELLITIERI

**** ****** **. ***** ******, NY 14072

716-***-****

abg1cf@r.postjobfree.com

Objective To obtain a position in a high quality organization that will

utilize my skills and provide a supportive challenging work

environment

Qualifications

Education Associates Degree, December 2010

Major: Business Administration

Experience Weinberg Campus January 2009-September

2009

Property Manager, Getzville, NY

. Managed a senior residential complex with 118

residents

. Maintained the onsite office and served as point of

contact for residents, employees, and family member

needs

. Prepared monthly reports for occupancy data and

budget purposes and submitted to senior management

for review

. Planned events for residents and family members,

conducted meetings, and participated in off-site

events to bring awareness of the campus to the

community

. Provided assistance to other property managers on

campus as needed

Tri City Rentals April 2003-January

2009 Office Manager, Orchard Park, NY

Quakertown Apartments-August 2006-January 2009

Regency Court-September 2003-August 2006

. Promoted from Part Time Leasing Specialist to Manager

within 4 months of beginning employment with Tri City

Rentals

. Due to strong performance received a 2nd promotion to

manage a larger property office

. Provided administrative support to WNY District

Manager

. Managed the District Manager's calendar, scheduled

meetings, planned events and prepared reports

. Responsible for processing payroll, monitoring time

off usage, expense reporting, processed invoices,

ordered supplies and trained new employees

. Prepared weekly reports for the corporate office that

included occupancy data for 8 properties, arrears,

and any other ad hoc reports that were needed

. Served as the team leader for the planning of the

annual picnics held for each of the 8 properties in

WNY

Azerty Inc. March 2001-August

2003

West Coast Sales Representative, Orchard Park, NY

. Provided inbound call support for 3rd party customers

. Ensured customer satisfaction by promptly following

up on orders, bids, and inquiries

. Negotiated pricing to maximize profits by utilizing

rebates and various freight programs

. Placed cold calls to prospective customers to

increase business opportunities

Customer Service Representative March 1999-

March 2001

. Maintained large accounts with personalized service

. Worked with warehouse managers directly to resolve

any discrepancies in orders

. Traveled to customer locations to conduct product

inventory

. Processed returns and resolved problems that came in

from customers

. Received 100+ calls from customers per day

References Available Upon Request

. Six years of Office Management/Administrative Support experience

. Computer proficient: MS Word, Excel, Power Point, Outlook & Internet

. Experience working in a fast pace multi-task oriented environment

. Strong interpersonal, communication, and problem solving skills

.



Contact this candidate