Management Process Improvement

MARK D. HALL

****B Springwood Drive Reston, VA **191 703-***-**** abg13b@r.postjobfree.com

OBJECTIVE

To obtain a position requiring excellent analytical, engineering, and problem solving skills. Special interests

in management consulting, business process improvement, and cost modeling.

EDUCATION

Virginia Tech, Blacksburg, VA

B.S., Industrial & Systems Engineering, 2004

Minor: Business Administration

CLEARANCE AND CITIZENSHIP

Active DoD Security Clearance, Secret, DISCO, 2004

US Citizen

EXPERIENCE

Senior Industrial Engineer, Management Analysis, Incorporated, Vienna, VA, 2004-present

Conducts Business Process Reengineering (BPR) studies for complex organizations to identify and

implement improvements to increase work effectiveness and achieve cost savings and efficiencies.

Conducts interviews, data collections, surveys, and observations to identify and document current processes

and areas for improvement within organizations of various sizes and functions.

Develops specific solutions to assist clients solve problems and improve processes to maximize efficiency.

Directly interacts with and leads clients in meetings, interviews, and training; Guides clients through the

process improvement and organizational analysis process.

Develops statements of work for programs outlining responsibilities, workload, and performance standards.

Creates staffing plans to optimize organizational makeup and determines number of Full-Time Equivalents

(FTE) or positions needed.

Presents findings and recommendations to senior-level management as required.

Develops detailed cost models to quantify program needs, requirements, and mission readiness.

Creates and manipulates complex databases to perform various levels of analysis.

Leads clients and team members in development of documents and presentation material. Edits and reviews

documents including reports, presentations, training materials, and other written products.

RECENT AND CURRENT PROJECTS

Business Process Reengineering (BPR) Study for the United States Forest Service (FS)

June 2008-present

Manages a large BPR study of the FS Fleet Management Program with a focus on improving current fleet

management practices, policies, and procedures throughout the agency.

Works extensively with fleet management subject matter exper ts and agency line officers from various

geographic locations and at all levels of the FS.

Analyzes current operations and associated costs of numerous functional areas within the Program.

Identifies areas within the Program where improvements can be made and efficiency gains realized.

Develops specific solutions that will lead to greater efficiencies and cost savings for the agency, and that

will increase safety and decrease the agency’s environmental footprint.

Implements specific solutions for the progra m regarding: organizational structure and makeup, fleet vehicle

painting and marking policies, vehicle disposal procedures, ownership and operation of bulk fueling

facilities, and the size and type of the current fleet of vehicles and equipment.

Large-Scale Facility Assessment Cost Model for the United States Army

June 2004-present

Serves as the Program Manager for a multi -year project involving development and maintenance of the

Installation Status Report - Infrastructure cost factor database for the Office of the Deputy Assistant

Secretary of the Army, Cost and Economics.

Annually updates and revises this model to generate new construction, renovation, and sustainment cost

factors. Resulting data is used to help the Army quantify the resources required to perpetuate installation

infrastructure readiness. This model covers over 245,000 real property assets valued at more than $190

billion.

Organizational Assessment for the United States Geological Survey (USGS)

October 2010-March 2010

Conducted an Organizational Assessment for the Office of Acquisitions and Grants (OAG) to improve the

quality of services provided, increase organizational efficiency and effectiveness, and improve customer

service.

Conducted numerous interviews with OAG managers, employees, and customers, and conducted a

benchmarking initiative to gain valuable feedback form other agencies performing similar functions.

Developed key recommendations to achieve the desired outcomes of the study, focusing on standardization

of positions and business processes, improving policy review and enforcement, increasing training and

development, improving communication, and considering alternative staffing models.

Consulting Support to the National Institutes of Health (NIH)

October 2007 – July 2008

Developed critical Standard Operating Procedures (SOPs) for the Real Property Management Office (514

FTE) and analyzed current operations to create detailed work flow diagrams.

Identified various areas of inefficiency and proposed solutions to improve operations.

Feasibility Study for the United States Forest Service (FS)

May 2007 – December 2007

Conducted an analysis of the FS Fire and Aviation Management Program to assess the appropriateness of

conducting public-private competitions on aviation related activities.

Focused on several core aviation business units such as aerial delivery of firefighters, aerial fire

suppression, and aviation program management.

Developed recommendations regarding the appropriateness of conducting public-private competitions and

developed other specific solutions to improve the effectiveness of the Program and create cost savings for

the agency.

PROFESSIONAL AWARDS

United States Forest Service (2011) – Special recognition for outstanding leadership of the Fleet Business

Process Reengineering Team.

SKILLS

Computer: Highly proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, and Access.

Database: Expert in MS Excel data analysis. Experience creating and manipulating large Access databases.

INTERESTS AND ACTIVITIES

Eagle Scout, Boy Scouts of America (1999).

Extensive travel in the United States and an interest in increasing international travel.

Community involvement and volunteering – Southview Community Church, Reston Association.

REFERENCES

Available upon request.

Contact this candidate