RICHARD BELOCK

Metro Atlanta, Georgia - 678-***-****

abg0kz@r.postjobfree.com / http://www.linkedin.com/pub/richard-belock/9/6a7/253

Qualifications Summary

- Highly motivated sales professional with more than 15 years of experience

in building strategic relationships with key client contacts

- Effective communicator using cumulative sales skill set to identify

opportunities.

- Adept in conveying the specific benefits of products / services to

targeted customer, critical in yielding interest and securing business

transactions.

- Ability to generate award-winning ideas proven both unique and innovative

by organizational standards within both the financial services and consumer

products industries.

- Exemplifies prominence within the areas of inside/outside sales, customer

service, and product knowledge.

Key Achievements/Competencies

. Exceeded monthly sales goals between 90% and 116% (November 2011 through

April 2012)

. Recipient of Top Revenue Award with more than $2MM in balance transfer

sales.

. Utilized random contacts (more than 350) to effectively secure sales

transactions at a double-digit rate of closure (approximately 10%).

. Surpassed standards within sales quota system, achieving revenues of

$236K per month.

Sales ? Effective Communicator ? Strategic Business Relationships ? Team

Leadership

? Problem Resolution ? Product Knowledge Education ? Financial Services

Professional Summary

COMCAST CABLE (ATLANTA, GA) 2011-

2015

Inside Sales Specialist

. Excelled in the role of inside sales specialist, targeting services

upgrades for existing customers within Comcast database.

MBNA / BANK OF AMERICA (KENNESAW, GA) 2001-2009

Customer Marketing Account Manager

MBNA Corporation was a bank holding company and parent company of wholly

owned subsidiary MBNA America Bank, N.A., prior to being acquired by Bank

of America in 2006.

. Maximized customer contact by soliciting balance transfers, the "up-sell"

of additional bank products, and effectively providing complaint

resolution.

. Responsible for accurately processing necessary adjustments on client

accounts.

. Developed optimal customer relationships, resulting in customer

satisfaction and increased sales.

MBNA (BOCA RATON, FL) 1997-2001

Outbound Telesales Specialist

MBNA America Bank N.A., a major issuer of credit cards, operated a call

center in Boca Raton, employing more than 950 associates.

. Contacted new and existing customers, effectively educating each about

their current accounts, providing explanation of the benefits of MBNA

programs, ultimately resulting in account upgrades, balance transfers,

and the sale of additional financial services.

. Developed efficient process for handling approximately 300 calls per day,

ensuring the attainment of targeted incentives each month.

. Effectiveness within this role led to the appointment onto a task force,

creating the procedural initiatives and processes by which the balance

transfers segment was added to the menu of services within our

department.

. Attainment of a recognized level of proficiency led to selection by

senior staff to become a certified peer evaluator with telesales

associates as well as a mentor/trainer for new employees.

RICHARD BELOCK Page 2 of 2

CRANE PRODUCTS (BOCA RATON, FL) 1993-1997

Inside Sales representative

For over 135 years, Crane Plumbing is one of the best-known manufacturers

and distributors of plumbing fixtures and specialty plumbing products in

North America for residential, commercial, and hospitality channels of

distribution.

. Initiated, negotiated, and completed sales transactions for regional

supplier of specific plumbing product lines.

. Successfully developed strategic relationships with the decision makers

within client organizations through timely communication measures and an

insightful understanding of their ever-changing needs, therefore,

expediting the overall sales/revenue process.

. Developed a network of industry specific relationships that culminated

into new business opportunities.

. Achieve organizational ranking as a top sales performer, consistently

attaining incentive and bonus targets on a monthly basis.

SAFARI REPRODUCTION (GREAT NECK, NY) 1990-1993

Business Manager

The Safari Reproduction organization designed and distributed

exclusive/specialty merchandise to department stores, theme parks, zoos,

and through mail order delivery system. The primary theme for such product

lines were wildlife prints converted to lithographs, then imposed upon

specialty products (glassware, vinyl-based items, etc).

. Managed specialty merchandise organization, which included the training

and leadership of sales team.

. Initiated and developed relationship with such organizations as Saturday

Evening Post, National Audubon Society, and Ringling Brothers in order to

offer merchandise through the unused advertising space within their print

materials (mail order / direct ship to customer).

. Developed additional venue options for sales and distribution to include

specialty merchandise marts.

Education

New York Institute of Technology

Bachelor of Science, Business Administration

Professional Awards / Recognition

MBNA Southern Region Top Performer Award - 2002

MBNA Atlanta Activation Inward "Premier Top Performer" - 2003

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