Customer Service Administrative Assistant

CINDY KIM

abg0ju@r.postjobfree.com

OBJECTIVE

Seeking employment as a Korean Linguist pertain to DOD Government

EDUCATION & CERTIFICATE

A.A., Business & Management, May 2006

University of Maryland (B.S. in progress)

Award

“Best of Best” Instructor Trophy Achieved, Crane Language Institute, South Korea 2005

SKILLS

Bilingual in English/Korean languages with verbal and written communication skills

Experienced DOD Contractor supporting U.S. Military/DOD operations and procedures

10 + years of experience in customer service, problem – solving expertise

Results – oriented with multi – continental, multi – cultural work experience

Knowledgeable of various Information Technology applications – Windows 98/00/XP/Vista

PROFESSIONAL EXPERIENCES

Helpdesk Analyst for Hewlett Packard, Alexandria, Virginia, 02/2011 – Present

Bilingual Support to DOD and U.S. Military supporting USFK Forces in Korea

*Confidential and Non-classified work in English/Korean

Administrative Assistant for Serco, Inc., Reston, Virginia, 03/2010 – 01/2011

Bilingual Support to DOD and U.S. Military supporting USFK Forces in Korea

*Confidential and Non-classified work in English/Korean

Helpdesk Analyst for Hewlett Packard, Alexandria, Virginia, 06/2009 – 02/ 2010

Bilingual Support to DOD and U.S. Military supporting USFK Forces in Korea

*Confidential and Non-classified work in English/Korean

Bank Teller for Bank of America, Bamberg, Germany, 08/2007 – 09/ 2008

Provided superior customer service, promoted financial products in professional manners for

DOD and U.S. Military supporting NATO Forces in Germany

Cable Technician for Samsung, Camp Casey, Korea, 06/ 2005 – 06/2006

Performed residential internet and data installations for DOD and U.S. Military supporting

USFK Forces in Korea

Field Representative for University of Maryland, Camp Casey, South Korea, 05/2004 –

06/2006

Worked directly with Area Director’s Office in planning and implementing UMUC program for

education centers for DOD and U.S. Military supporting USFK Forces in Korea

English Instructor for Crane Language Institute, South Korea, 05/2004 – 06/2006

Taught conversational English as well as business idioms to appropriate business personnel

OTHER ACCOMPLISHMENT

Instructed English courses to South Korean students, 06/2001 – 06/2006

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