Customer Service Real Estate

JENNIFER RHODES

*** ***** **. *** **********, WV 26047

304-***-**** – **********@*****.***

CAREER GOAL

Achievement oriented professional seeking challenging position by leveraging my background in strategic planning, real estate, management, and problem solving to enhance the vision of the organization.

QUALIFICATIONS

Real Estate Titles and Closings- Customer Service-Human Resources Management - Strategic Planning New Business Development -Finance & Budgeting – Organization Design & Implementation

PROFESSIONAL EXPERIENCE

NATIONAL TITLE SERVICES INC. Chester, WV 1997- September 30, 2010 Owner/Operator Privately owned multistate real estate title company.

• Expert in reviewing real estate land titles Experienced in all phases of real estate settlement procedures including Hud-1 prep, funding, fraud detection, and disbursement, and title clearance.

• All aspects of Human Resources management. Promoted a work environment that fostered productivity, teamwork, quality service, open communication and high morale.

• Adept at planning and developing marketing concepts

• Proven ability to lead and manage effective teams

• History of increasing sales and profitability

• Hired and trained employees and prepared performance appraisals

• Analyzed complex situations, designed practical solutions and implemented cost-effective plans

• Procured new customers and maintained current customer relations

• Consistently maintained a high standard of performance through exceptional service, follow-through, and specific attention to detail

• Developed key accounts through focused efforts on customer service

EDUCATION

• Bachelor of Science Human Resources Geneva College Completion August 2010 Graduation May 2011

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