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Customer Service Manager

Location:
St. Catharines, ON, Canada
Posted:
October 06, 2013

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Resume:

Craig W Cunning CAPM

** ******* *****, ** ********** Ontario, L2S 3C8

905-***-****

E-mail- ab9zdr@r.postjobfree.com

Linked In- http://ca.linkedin.com/pub/craig-cunning-capm/40/346/b2b

Skype- craig.cunning

Accomplished management professional with over 10 years' experience in

Retail Management and Sales and 10 years of Construction Management.

Total focus on exceptional Customer Service.

Successful Adaptation of LSS Methodologies in a Retail Environment.

Problem Solver, Specialist in Associate Engagement, Process Implementation

and Inventory Control.

Experience

District Manager May 2013 to Present

RGIS Inventory Specialists. Southwest Ontario (Hamilton West to Windsor)

Complete responsibility of District success and profitability

Oversee 46 regular associates and 4 Area Managers including

scheduling, hiring, terminations, disciplinary actions, transportation,

accommodations, training and promotions.

Network and solicit new clientele.

Liase with customer principals re scheduling, prep orientations,

billing, invoicing and customer complaints.

Establish and control budgets to within Corporate Guidelines

Store Revitalization Manager Feb 2012 to March 2013 (1 year sale prep

contract)

McDiarmid Lumber Ltd. Keewatin, Ontario

Clean-up and Organize 50,000 sq. foot retail store and 10 acre

material yard. Assess and restructure "Entire Operation" according to LSS

Methodologies. Create and implement an effective Change Management Plan.

Evaluate all associates (40 off season, 90 seasonal) to understand

individual strengths and opportunities as well as core beliefs.

Relocate valued associates to ensure maximum productivity and

personal growth. Eliminate "disruptive" associates.

Establish accountability in associate hiring and training.

Reduce days on hand from 357 to 45

Increase turns from .3 to 4

Reestablish modular integrity and yard continuity.

Establish accurate PI

Ensure exceptional customer service and community involvement

Stocker, Customer Service (temporary during illness recovery) Sept. 2011 to

Jan. 2012

Extra Foods, Fernie, BC

Store Co-Manager Mar. 2010-Apr 2011 (1 year contract)

Walmart, Dawson Creek, BC ($55m)

Complete store scrub down.

Training and engaging of SM, AM's, DM's.

Evaluate all salaried Managers and hourly associates (108) to

establish individual strengths and opportunities as well as core beliefs.

Relocate valued associates to ensure maximum productivity and

personal growth. Eliminate "disruptive" associates.

Establish accountability in associate training.

Reduce days on hand from 47 to 8.

Increase turns to 5

Re-establish modular integrity.

Establish accurate PI

Implement corporate back room process and execution.

Ensure exceptional customer service and community involvement.

Ensure store establishes profit by contract end. (commencement -4.6%,

years end +5.2% net)

Regional Manager, Vancouver Island, Gulf Islands, June 2006-Jan. 2010

Lee Rose Construction and Supply, Victoria, BC

Establish retail sales floor, windows, doors, aluminum railings,

vinyl decking.

Research and contract with suppliers, vendors and subcontractors.

Develop a new construction division.

Establish systems and processes.

Recruit, assess and hire qualified tradesmen and apprentices, 60

permanent to 110 peak including 3 Estimators, 4 Site Superintendents

and 6 Managers.

Tender projects $1k to $1m .

Establish and maintain budgets.

Scheduling

Project Management.

Manager. 1999- Jan. 2006

Walmart, Various, BC Base Store and Store Set Locations,

Base Store:

General Retail Management $55m to $100m

Maintain budgets and inventory

Ensure a minimum 5% Net profit

Maintain AOS minimum 8.0

Days on Hand maximum 14,

Average Turns 5

Recruitment, selection and development of up to 140 associates

including 8

Assistant managers and 23 Department Managers, $180k to $450k

Store Set:

Acquire store shell after initial construction or renovation.

Work with subtrades to ensure timely execution of finish details

Recruit and hire new Associates 140 to 200 depending on store size.

Assess and establish permanent associate base.

Ensure training of all new permanent associates.

Oversee placement of all fixtures and equipment

Oversee and ensure accurate and correct receiving and merchandising

of product.

Ensure 100% in stock for store opening.

Execute all according to budget.

Construction Manager, May 1996- Aug 1999

Hillis Developments, Clarkston Washington, USA

Residential and light ICI construction and renovations $10k to $750k

Attend all Site Meetings and evaluate feasibility.

Estimate and tender projects

Follow up and ensure complete execution of all RFI and RFQ's

Negotiate and contract with qualified subtrades.

Develop budgets and schedules.

Estimate and ensure completion of all Change Orders.

Liaise with Architects, Engineers, Stakeholders and Management.

Site Superintendant/Carpenter, Jan. 1993-Aug 1996

Homewood Constructors Ltd. Victoria, BC

Heavy Residential and ICI Construction to $100m

Supervise all on site activities of up to 50 carpenters, apprentices

and helpers.

Manage and follow up with all subtrades to ensure quality timely

execution.

Generate RFI's as needed

Ensure accurate reporting and follow up of all Change Orders

Ensure project completion as per schedule and budget.

Layout and carpentry.

Education

College/ University

Construction Project Management Business Administration

Business Finance Contract Law

Economics Lean Six Sigma

Heavy Equipment Operator Trainer Excellence

Walmart SOL (Store of Learning)

Edmonton Alberta

Leadership Foundations Risk Management

Advanced Leadership Skills POS Systems

Human Resource Management Retail Management

5 Pillars of Associate Empowerment Food Safe Certification

Management in a Multicultural Conflict Resolution

Society

Canadian Construction Association

Victoria, BC

Communication, Gold Seal Pre Certification

Estimating Seal Pre Certification

Project Planning and Cost Control, Gold Seal Pre Certification

Contract Law, Gold Seal Pre Certification

R2000

Special Interest Courses

Small Engine Repair and Rebuilding Snowmobile Repair

Jet and Turbine Engines Boatbuilding

Performance and Race Engines Automotive Machine

Automotive Body Repair

Certifications

Project Management (CAPM) Lean Six Sigma, Green Belt

Trainer Excellence Level 1 First Aid

Forklift (class II, IV, V, VII) Scissor Lift

Hobbies and Interests

Woodworking Automotive Racing

Antique Wooden Boat Restoration Antique Car restoration

Organic Farming Backcountry Exploration

Hiking Gardening

Professional Affiliations

Project Managers Institute



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