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Administrative Assistant Customer Service

Location:
Atlanta, GA
Posted:
October 06, 2013

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Resume:

**** **** ***** *******, *******, GA *****

Cell: 404-***-****

ab9ysb@r.postjobfree.com

Cheryl Anderson

SUMMARY OF QUALIFICATION

. Accomplished professional offering 20 years of experience

coordinating, planning, and supporting daily operational,

administrative, legal and customer service functions.

. Demonstrated capacity to provide comprehensive support for

attorneys, department heads, and management team.

. Adept at developing and maintaining procedures that reduce

redundancy, improve accuracy and efficiency, and achieve

organizational objectives.

. Proficient user of MS Office (Word, Excel, PowerPoint, Access and

Outlook). Type 65 WPM.

PROFESSIONAL EXPERIENCE

Home Diversity 2/2011 to Present

Atlanta, Georgia - Executive Assistant

. Assist with CEO communication by reviewing and formatting

communications (presentations, emails, speeches, reports, Excel

spreadsheets).

. Schedule meetings, and organize and maintain calendars with the

ability to intuitively understand challenges regarding time

constraints and priorities.

. Oversee events, meetings, and working sessions, manage agenda

creation and participation standards, arrange meeting space,

catering, audio-visual equipment and other tools when required and

track completion of deliverables.

. Responsible for all logistics of travel, which include creating

professional itineraries and calendar notifications, verifying all

travel arrangements, managing memberships to airline clubs,

processing expense reports, and ensuring timely and accurate

submission according to expense guidelines where necessary.

. Anticipate and prepare materials needed by for conferences,

correspondence, appointments, meetings, telephone calls, etc.

. Read and route internal and external emails and mail using

appropriate communication method based on situation, urgency, and

message content.

. Transcribe dictation with the ability and comfort to edit grammar

and make substantive changes as appropriate to ensure that the

CEO's message is clear and well written.

. Maintain department directory contact database and email

distribution lists.

. Create and maintain electronic/hard copy filling system for easy

access and retention.

. Answer and screen incoming calls in a professional manner while

providing assistance and obtaining accurate information.

Fulton County DFCS 2009 - 2011

Atlanta, Georgia - Family Assistant Specialist

. Interviewed clients to determine initial or continued eligibility

for public assistance programs.

. Scheduled clients for appointments by written notices and/or

telephone contact.

. Conducted in-depth personal interviews with clients to obtain

pertinent information related to eligibility factors based on

policies and procedures manual.

. Explained programs to each client, emphasizing the laws,

regulations, rights, responsibilities, and reporting requirements.

. Processed applications and/or reviews using appropriate criteria

and policies consistently and according to established guidelines.

. Explained claims process to affected client/vendor and negotiates

repayment plans in accordance with applicable policies/regulations.

The Cochran Firm 2007 - 2008

Birmingham, AL - Legal Secretary/Administrative Assistant

. Provided support to two attorneys in worker's compensation and

personal injury department.

. Ability to anticipate the needs of the division and proactively

bring together appropriate people and resources.

. Organized, sorted, delivered and maintained records of mail

distribution for department.

. Scheduled and coordinated meetings, interviews, appointments,

luncheons, development presentations, events and other similar

activities, which included travel and lodging arrangements and

processed all reimbursements.

. Reviewed, organized and summarized discovery, depositions, medical

records and witness statements.

. Ordered medical files, worker's compensation files and other

related documents.

. Heavy communication verbally and in writing with clients, defense

and third parties (i.e. insurance companies) regarding cases.

. Scheduled depositions, mediation and various meetings for cases.

. Compiled data from various sources for incorporation into special

reports for interoffice meetings.

. Managed calendars and coordinated multiple calendars for

appointments, meetings and conference calls. Independently made

decisions essential to resolve meeting conflicts.

. Operated switchboard to relieve receptionist, which included

screening phone calls for entire firm.

Bradley Arant Rose & White 2005 - 2007

Birmingham, AL - Legal Secretary/Administrative Assistant

. Provided legal and administrative support to two senior level

attorneys in litigation department.

. Established, maintained, and updated files, databases, records, and

interoffice documents.

. Directed phone calls to appropriate parties in accordance with firm

policies, which included notifying appropriate party when difficult

situations arose.

. Responsible for weekly time entry for billing purposes.

. Updated law books, manuals, and administrative procedures.

. Prepared administrative and legal correspondence, memos, check

request, reimbursements, and conflict forms.

. Maintained client contact list.

Arnall Golden Gregory 2000 - 2005

Atlanta, Georgia - Administrative Assistant

. Provided legal and executive level support to managing partner and

healthcare litigation department.

. Created, transcribed, revised and maintained a variety of legal

documents to include charts, subpoenas, pleadings, contracts,

employment agreements, exhibits and correspondence.

. Maintained a status report on all active cases and

archived/destroyed documents on settled cases in compliance federal

guidelines.

. Screened phone calls for founding and managing partners.

. Ordered all office supplies from vendors.

. Provided light accounting, which included accounts payable,

accounts receivable, check reconciliation, bank deposits, paying

vendors, etc.

EDUCATION

Associate Degree in Business Administration, University of District of

Columbia, 1993

COMPUTER SKILLS: MS Excel, MS Word, MS Access, MS PowerPoint, WordPerfect,

Acrobat Adobe PDF, Softwise, Deltaview, CMS, DTE, Hummingbird, PC Docs,

DocsX, E-Filing in State and Federal Courts, Time Matters, ICMS,

Quickbooks, CSSLive and Summation. My typing speed is presently 65 wpm.



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