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Customer Service Administrative Assistant

Location:
Atlanta, GA
Posted:
October 06, 2013

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Resume:

Sharon L. turner

**** ***** *** **** ( LAWRENCEVILLE, GA 30135 (

ab9ya5@r.postjobfree.com (

803-***-****

Dynamic Administrative Assistant with 12 plus years of experience related

to managing an office, managing a heavy caseload, researching and compiling

budget reports; able to deliver efficiency in a demanding role.

SUMMARY OF QUALIFICATIONS

. STRONG PERFORMER WITH HIGH PROFESSIONALISM AND ABILITY TO EXCEL

INDEPENDENTLY OR IN A TEAM ORIENTED ENVIRONMENT.

. Maintains confidentiality with sensitive information (i.e. patient data

and legal information), strong focus on excellent customer service.

. Able to prioritize and handle multiple tasks and projects to completion

in a reliable and timely manner.

. Strong organizational skills and the ability to thrive in a fast paced

and high volume environment.

. Software proficiencies include Evolv, E-cet, Microsoft Access, Microsoft

Publisher, Microsoft Office Suite, Windows XP-Vista-7, WordPerfect 6.1,

Type 55 WPM.

Professional Experience

TRANSPORTATION SPECIALIST/BEHAVIORAL YOUTH COUNSELOR JULY 2011 -

PRESENT

Youth Villages, Inc. Douglasville, GA

. Key duties include transporting youth to their doctor appointments, court

appearances, therapeutic home leave, setting doctor appointments and

building lasting relationships with doctors, caseworkers, therapists and

families.

. Ensures that confidentiality is maintained with all medical records,

protecting and safeguarding sensitive data.

. Enters a variety of information into software systems, including critical

notes and medical information history.

Case Manager/Substitute Teacher December 2008 - August 2010

Brothers' Keeper, Inc. Richmond, VA

. Key duties included conducting comprehensive client assessments

encompassing crisis intervention and one-to-one counseling.

. Performed all case management support functions including client progress

reports, restraint and incident reports, caseload documentation, and

collaborated with Site Supervisor.

. Collaborating and building positive and lasting relationships with school

staff members and community organizations to promote the program, client

referrals, and maintain census.

. Implement daily lesson plans, manage the classroom, and provide

individual and group instruction.

. Adjust and modify teaching style to facilitate effective learning.

. Provided office support for the school administration.

Project Assistant/Secretary April 2007 - December 2008

Safe and Drug-Free School Program Columbia, SC

. Researched and complied budget reports in support of the program's grant-

writing projects.

. Performed general administrative and customer service duties.

Office Support Assistant June 2000 - December 2005

Eastman Chemical Company Columbia, SC

. Key functions included greeting visitors and determining whether they

should be given access to certain individuals; also answered and directed

50-75+ phone calls to appropriate parties and took messages.

. Coordinated and scheduled meetings, conferences, accommodations, and

reception services for company visitors.

. Managed payroll administration and timekeeping for Five departments.

. Coordinated record retention to ensure that the entire site was in

compliance with company regulations.

. Performed general office duties that included ordering supplies,

maintaining records, filing, and basic bookkeeping; also handled incoming

and outgoing correspondence and recorded minutes at meetings.

Education, certification And Training

CPI, FIRST AID W/ CPR/AED - ADULT & CHILD PLUS CPR - INFANT AUGUST 2012-

2013

Youth Villages, Inc. Douglasville, GA

b.s. - business administration/management August 2001- December 2003

Limestone College Gaffney, SC

Worked 40 hours per week while attending school full time

A.A. - Office Systems Technology/Legal August, 1991 - July, 1998

Piedmont Technical College Greenwood, SC

Worked 20-40 hours per week earning 50% of expenses used toward a bachelors

degree

Professional Associations

. ALPHA KAPPA ALPHA SORORITY, INCORPORATED - ACTIVE MEMBER



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