Penny Tigner-Hamilton

**** *. ******** **. **** 9M, Harwood Heights, IL 60706

773-***-****/708-***-****

ab9x9e@r.postjobfree.com

Highly motivated, energetic Administrative Assistant and/or Customer

Service Specialist looking for the opportunity to secure a position with a

growing organization which is seeking a reliable, self-motivated individual

eager to contribute skills as a detail oriented organized administrative

support with communication and decision-making skills combined with multi-

layered customer service skills with the ability to work in a fast paced

environment.

. Excellent communication skills . Organizational skills

. Administrative skills . Time Management

. Customer Service . Interdepartmental

Coordination

. Excellent multi-tasking skills . Internet Research

. Proficient in Microsoft Office Suites

PROFESSIONAL EXPERIENCE:

Nordstrom

June 2011 - August 2012

Skokie, IL

Women's Fragrance Dept.

George S. May International Company

August 2003- February 2011

Park Ridge, IL

Administrative Assistant/Customer Service Support

. Administrative Assistant working directly for the VP of Sales and (4)

Divisional Managers with support to 250 field sales representatives;

scheduling, coordinating and maintaining calendar and travel itineraries

for VP and Divisional Managers; screen inbound and outbound telephone

calls for VP and Divisional Managers; create electronic communications;

accurate transcription of notes; compose and distribute correspondence,

memorandums; create and update spreadsheets; databases, records, sales

contracts; prepare contracts for Sales Department's field sales

representatives, district and assistant managers as well as Call Center

employees; reviewed documents according to management requirements;

responsible for making quick decisions in unexpected situations, and for

being able to prioritize and accomplish multiple, diverse tasks on an

ongoing basis; perform additional office managerial duties as required

. Data entry of sales orders from field sales representatives; navigated

insurance policy information for field sales representatives; assist

accounting department with various duties such as tracking sales,

expenses and payment of same for sales representatives; prepare and

assemble media kits for sales department, data entry of training class

for sales department; inventory control for sales training class;

tracking of all shipping and inventory

. Recruiting and interviewing for all departments, including but not

limited to Call Center, Field Service Sales Department, Survey

Department and Management Services Department

. Providing customer support in fast paced Call Center focusing on

handling customer inquiries, complaints, billing questions, and

payments; conducted order processing; excellent written and verbal

skills, troubleshoot, ability to actively listen to a customer's issue

with quick resolution; courteous and professional demeanor both on the

phone and in person, competent and concerned business professional;

customer account representative; account management maintenance

Education

New Horizons, Lombard IL 2013

Anticipated Medical Billing & Coding

San Francisco State University, San Francisco CA

Business Administration courses

Castlemont High School, Oakland CA

High School Diploma

Penny Tigner-Hamilton

7171 W. Gunnison St. Unit 9M, Harwood Heights, IL 60706

773-***-****/708-***-****

ab9x9e@r.postjobfree.com

Organized professional legal secretary with strong administrative and

interpersonal communication skills. Ability to work independently and

prioritize tasks based on attorney and client needs. Efficient, accurate

time management to produce and exceed satisfactory results. High quality

team support and the ability to work effectively with a diverse range of

individuals.

. Strong organizational/managerial skills ( Strong communication skills

. Strong time management skills ( Strong administrative

skills

. Liaison between attorneys and clients ( Efficient multi-tasking

skills

. Understanding of legal terminology ( Proficient computer

software skills

PROFESSIONAL EXPERIENCE:

Richard E. Desruisseaux, Esq.

March 1993-August 1996

RAWLINGS, OLSON, CANNON, GORMLEY

& DESRUISSEAUX

Las Vegas, NV

Legal Secretary: Civil Law

. Managed all administrative tasks for Partner and Paralegal

. Time Management/calendaring all briefs, depositions,

arbitration/mediation hearings;

. Scheduled client appointments and maintained busy attorney calendars

. Scheduled all travel arrangements for attorneys

. Facilitated new client accounts through referral and court appointed

attorneys programs

. Tracked and accounted for all expenses, utilizing correct client code

and invoicing procedures

. Assist paralegals in gathering and preparing exhibits for all court

filings

. Preparation of discovery documents pretrial

. Revised legal documents for attorneys, including letters, depositions

and court filings

. Proofread legal documents for finalization; processed and handled in a

timely and efficient manner in order to comply with appropriate

regulations and deadlines

. Trained and mentored junior legal secretaries/assistants

. Maintained a working knowledge of all Federal and State laws

. Filed and archived documents in compliance with state and federal

documentation laws

. Performed additional duties as assigned

David Wall, Esq.

February 1992-March 1993

GENTILE, PORTER & KELESIS

Las Vegas, NV

Legal Secretary: Criminal Law

. Managed all administrative tasks for Associate and Paralegal

. Time Management/calendaring all briefs, depositions,

arbitration/mediation hearings;

. Scheduled client appointments and maintained busy attorney calendars

. Scheduled all travel arrangements for attorneys

. Facilitated new client accounts through referral and court appointed

attorneys programs

. Tracked and accounted for all expenses, utilizing correct client code

and invoicing procedures

. Assist paralegals in gathering and preparing exhibits for all court

filings

. Preparation of discovery documents pretrial

. Revised legal documents for attorneys, including letters, depositions

and court filings

. Proofread legal documents for finalization; processed and handled in a

timely and efficient manner in order to comply with appropriate

regulations and deadlines

. Trained and mentored junior legal secretaries/assistants

. Maintained a working knowledge of all Federal and State laws

. Filed and archived documents in compliance with state and federal

documentation laws

. Performed additional duties as assigned

MORRISON & FOERSTER March 1986-December 1991

San Francisco

Legal

Secretary: Civil Law

. Managed all administrative tasks for Associate and Paralegal

. Time Management/calendaring all briefs, depositions,

arbitration/mediation hearings;

. Scheduled client appointments and maintained busy attorney calendars

. Scheduled all travel arrangements for attorneys

. Facilitated new client accounts through referral and court appointed

attorneys programs

. Tracked and accounted for all expenses, utilizing correct client code

and invoicing procedures

. Assist paralegals in gathering and preparing exhibits for all court

filings

. Preparation of discovery documents pretrial

. Revised legal documents for attorneys, including letters, depositions

and court filings

. Proofread legal documents for finalization; processed and handled in a

timely and efficient manner in order to comply with appropriate

regulations and deadlines

. Trained and mentored junior legal secretaries/assistants

. Maintained a working knowledge of all Federal and State laws

. Filed and archived documents in compliance with state and federal

documentation laws

. Performed additional duties as assigned

William H. Du Bois, Esq.

July 1977-February 1986

DU BOIS, HOVE & CLAY

Oakland, CA

Legal Secretary: Criminal Law

. Managed all administrative tasks for Partners and Paralegal

. Time Management/calendaring all briefs, depositions,

arbitration/mediation hearings;

. Scheduled client appointments and maintained busy attorney calendars

. Scheduled all travel arrangements for attorneys

. Facilitated new client accounts through referral and court appointed

attorneys programs

. Tracked and accounted for all expenses, utilizing correct client code

and invoicing procedures

. Assist paralegals in gathering and preparing exhibits for all court

filings

. Preparation of discovery documents pretrial

. Revised legal documents for attorneys, including letters, depositions

and court filings

. Proofread legal documents for finalization; processed and handled in a

timely and efficient manner in order to comply with appropriate

regulations and deadlines

. Trained and mentored junior legal secretaries/assistants

. Maintained a working knowledge of all Federal and State laws

. Filed and archived documents in compliance with state and federal

documentation laws

. Performed additional duties as assigned

Education

New Horizons, Lombard IL 2013

Anticipated Medical Billing & Coding

San Francisco State University, San Francisco CA

Business Administration courses

Castlemont High School, Oakland CA

High School Diploma

Penny Tigner-Hamilton

7171 W. Gunnison St. Unit 9M, Harwood Heights, IL 60706

773-***-****/708-***-****

ab9x9e@r.postjobfree.com

Energetic retail sales professional who has a passion for working with

clients to help enhance inner-beauty, appearance, instill self-confidence,

and boost self-esteem. Takes pride in a job well done. To secure a position

as a Cosmetics Beauty Advisor in a well-established retail organization

with opportunities for growth and development.

. Strong organizational/managerial skills . Product Display

. Strong communication/interpersonal skills . Execution of

Visuals

. Self-Motivated; goal driven . Training & Development

. Ability to multi-task . Beauty Consultation

. Extremely Organized . Determine Clients Beauty

Needs

. Quick Learner . Flexible with Scheduling

. Outstanding Interpersonal Skills . Energetic

PROFESSIONAL EXPERIENCE:

Nordstrom

Old Orchard Mall

Skokie, IL

June 2011 to August 2012

Handling of sales transactions, i.e., cashier in various areas such as

purchases, returns, and imposition of store policies

Pre-selling/up-selling products/cross-selling merchandise

Extensive work with visual/merchandising for gwp/holiday gift plans to

increase sales

Provide customer service in fast-paced atmosphere

Achieved sales/new accounts; maintaining client base

Logged daily shipped and received orders

Provide skin care consultations, makeovers and fragrance layering

Attend Vendor launches; maintain vendor relationship for back orders,

future inventory and ultimate selling vendor products

Met/exceeded daily credit card application goals; worked as a team member

performing cashiering duties; accurately balanced cash drawer after shift

Directly involved in training and seminar sessions

Inventory control

Responsible for other duties as assigned

Dillard's

Las Vegas, NV

Sales Associate: Men's Fragrance (1996-1998)

Beauty Advisor: Estee Lauder (1998-2002)

Handling of sales transactions, i.e., cashier in various areas such as

purchases, returns, and imposition of store policies

Pre-selling, up-selling products, and cross-selling merchandise

Extensive work with visual/merchandising for gwp/holiday gift plans to

increase sales

Provide customer service in fast-paced atmosphere

Achieved sales/new accounts; while maintaining client base

Logged shipped and received orders daily

Provide skin care consultations, makeovers, and fragrance layering

Attend Vendor launches; maintain vendor relationship for back orders,

future inventory and ultimate selling vendor products

Met/exceeded daily credit card application goals; worked as a team member

performing cashiering duties; accurately balanced cash drawer after shift

Directly involved in training and seminar sessions

Inventory control

Responsible for other duties as assigned

Robinsons May

Las Vegas, NV

2002-2003

Beauty Advisor: Estee Lauder

Handling of sales transactions, i.e., cashier in various areas such as

purchases, returns, and imposition of store policies

Pre-selling/up-selling products/cross-selling merchandise

Extensive work with visual/merchandising for gwp/holiday gift plans to

increase sales

Provide customer service in fast-paced atmosphere

Achieved sales/new accounts; maintaining client base

Logged daily shipped and received orders

Provide skin care consultations, makeovers and fragrance layering

Attend Vendor launches; maintain vendor relationship for back orders,

future inventory and ultimate selling vendor products

Met/exceeded daily credit card application goals; worked as a team member

performing cashiering duties; accurately balanced cash drawer after shift

Directly involved in training and seminar sessions

Inventory control

Responsible for other duties as assigned

Education

New Horizons, Lombard IL 2013

Anticipated Medical Billing & Coding

San Francisco State University, San Francisco CA

Business Administration courses

Castlemont High School, Oakland CA

High School Diploma

Contact this candidate