Scotty Schmidt

**** **** ******* **** ******

Plantation, FL 33317

T: 954-***-****

E: ab9x6z@r.postjobfree.com

Key Objective:

. Obtain a position that promotes growth, training, and development.

Effective in both individual and team environments to under promise,

over deliver, meet deadlines and accomplish the needs of the

organization and team before mine.

. Self-starter with critical thinking and communication skills to

support and exceed expectations and organizational objectives.

. Solid analytical, research, and problem solving skills that bring

positive solutions to key challenges in high pressure situations.

Professional Achievements:

. Administration & Operations: Simultaneously supported 3 travelling C-

Suite executives with multi-state travel, event and project

management, while scheduling and managing Vistage CE peer to peer

mentoring group and first point of contact for client services ranging

from 100 - 500 MM in revenue.

. Training & Development: Designed, launched, and trained Best Buy

Mobile Program in 1 week without violating client service levels.

. Sales & Marketing: Designed, implemented, and executed sales process

for Value Proposition consulting for product lines ranging from

$10,500 - $57,400

. Procurement & Liquidation: Resolved a $100,000 purchasing error within

96 hours suffering a minimal $1,200 soft cost expenditure loss.

Employment History:

Smart Advantage: (2011-2013) Executive Admin & Client Operations Manager

Key Responsibilities:

. Managed firms travel/meeting accommodations to/from clients for three

C-Suite executives, including event management for keynote speaking

with CMP's.

. Oversaw 24/7 caregiver support including but not limited to

scheduling, admin, CNA duties, and overall care for CEO's 93 year old

mother from stage 3 alzheimer's through hospice.

. Scheduled & prepared all materials for Vistage peer to peer mentoring

CE group and one on one accountability sessions (Entrusted with

members key issues and financials)

. Scheduled & facilitated weekly staff meetings to ensure project

timing, operational commitments and sales encounters were kept on

track.

. Responded to RFP's with contracts ranging from $10,500 - $57,400

. Assisted with research and MRQ instrument preparation, limited design.

Instruments were used to test top rated buying attributes for

companies based on customer and prospect double-blind telephone based

interviews.

. Produced and distributed Relevant Selling through all stages of

publishing. Managed all aspects of printing, marketing, distribution,

and fulfillment.

. Oversaw all technical troubleshooting, computer repair, IT and general

operations for consulting firm.

Teleperformance (2006-2011) Tech Support Agent, Trainer, & Training Mgr.

Key Responsibilities:

. Technical support agent for Gateway, Best Buy, Best Buy for Business,

and Back Office Escalations.

. Assisted with various floor operations to exceed service level

expectations reporting directly to client and upper management.

. Designed, developed, and delivered, leadership, technical support,

human resource new hire, and sales & marketing, programs for retail

based training program. Supporting over 500 agents and 24 Team

Managers to exceeded service levels with the client.

. Redesigned, developed, and implemented Quality Assurance program to

align Teleperformance requirements with call center agent grading

exceeding client's guidelines.

. Designed and launched paragraph answered account testing for every

training class requiring 90% individual pass rate.

4 Kids of South Florida (2006-2011) Resident Advisor Volunteer & Interim

Foster Parent

Key Responsibilities:

. Guided aged out foster care young adults with basic life skill

programs, personal financial, and career development.

. Created strategic plan for each resident using Strengths Finders 2.0

and DiSc profile evaluation.

. Created groundbreaking strategies within Independent Living programs

to encourage aggressive positive outcomes for personal destitute

situations.

. Oversaw for 3 months a 11-17 year old boys group home and acted as

interim foster parent registered with the state of Florida.

Toners R US (2003-2006) Small Business Consultant and contracted with Sun

State office machines

Key Responsibilities:

. Operational consulting, sales rep training, CRM Implementation, cost

cutting strategies, document management, and reduced 6 - 8 hour

service department response to a 1-3 hour for every client.

Education:

. University of Experience & Graduated with Diploma Castle High School

Newburgh, Indiana

Software Proficiency:

All Microsoft Office Suite Products 2013, E.g. Advanced Excel.

Microsoft Dynamics CRM, Sales Force, some ERP Applications, SkyDrive,

Office 365 Administrator Platform, BES and BIS, Blackberry, CS6 Suite

Intermediate- InDesign, Photoshop, Dreamweaver, Adobe Acrobat.

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