Jordan R. Owens

**d Cushing Street Cambridge, MA 02138

cell: 617-***-**** email: ab9wog@r.postjobfree.com

OBJECTIVE:

Obtain a challenging position utilizing my customer service skills with the potential to build a long-term career.

EDUCATION:

• Currently enrolled at Cambridge College to complete Bachelors Degree; expected date of graduation, May 2014

• September 2009 – December 2012 – University of Massachusetts, Amherst, MA, English Major

• May 2009 - Graduated Matignon High School, Cambridge, MA

COMPUTER SKILLS:

Proficient in Microsoft Office; Mac and PC technology

WORK EXPERIENCE:

Enterprise Rental Car, MA – June 2011 – Current:

Summer Intern – Manager in Training; previous summers - Service Agent, provide car and maintenance for cars; pick and drop

off customer service. Perform other duties per manager request.

University of Massachusetts, Amherst, MA, September 2009 – 2012 :

Office Clerk, Graduate Records Office, responsibilities included filing student records, field incoming calls, transfer paper

records to computer, processed transcripts.

Event Staff: June 2009 – current (contracted through DO Meetings, LLC per event)

Provide on-site event assistance for multiple conferences and events. Responsibilities included front line customer service for

attendee registration, hospitality, assist with transportation coordination, airport meet & greets, meeting rooms set up, monitor

AV, liaison to speaker and moderators.

Successfully completed and recurring programs include:

Internet Retailer Conference (Boston & Chicago)

Pepsi Golf & Tennis Challenge (Orlando)

Best of Boston – (Boston) multiple company programs, city tours

JP Morgan Financial (Boston)

Citi Gas and Power Conference (Boston)

Star Market, Cambridge, MA, August 2008 – June 2009, Cashier

Part-time responsibilities included cash register, provided excellent customer service to customers, worked well as a team player

to create a great work environment, assisted with organizing and stocking the market floor.

Moe’s Clothes, Watertown, MA December 2007 – June 2008, Sales Associate

Responsibilities included working cash register, sales, tracked inventory, assisted with advertisement to increase sales.

Young People’s Program, Cambridge, MA June - August 2006, Camp Counselor

Summer position, in charge of children from ages 7 to 12, facilitated productive activities, mentored children in math, held

leadership role, and provided organization and structure to the group.

Cambridge Teen Health Center, Cambridge, MA June - August 2005, Office Worker

Summer position; filed confidential records, fielded telephone inquiries, data entry.

SUMMARY:

* Professional, reliable and hard working, with a strong work ethic

* Strong leaderships skills

* Hobbies include, basketball, music and writing

REFERENCES: Will be provided upon request.

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