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Customer Service Sales

Location:
Kennesaw, GA
Posted:
October 05, 2013

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Resume:

Kerrie B. Ivy

**** ********* ****

Woodstock, GA 30188

Phone 404-***-****

ab9wkm@r.postjobfree.com

Linkedin Profile URL:

www.linkedin.com/pub/kerrie-ivy/b/b59/700/

COMPUTER Skills

. Microsoft Office (Word/Excel/Outlook) - Quickbooks 2000 - MAS 90 - MAS

200 - EDI - Macola 7.0 - AS400 - Internet Explorer - Novus Adobe

Photoshop - Credit Reports (Dunn & Bradstreet/Equifax/Experian) - Typing

(55 WPM) - Goldmine - Procom - Act - Danzig - Shims POS - Apollo -

Ticketmaster - Shims - UPS & Fed Ex Systems - Internet Explorer - Lien

Tracker - Financial Contracts & Lien Waivers

WORK HISTORY

A & A Venture Group - /Treasure Group

Marietta, GA

Office Manager / Mkt. Manager

05/2008 - 01/2013

. Designed and implemented new marketing program, negotiated terms and

arranged for business to partner with local schools and other businesses

in the community to participate in various fundraisers and events to help

increase sales with a portion of the proceeds to be donated back to

students and to the community.

. Hired, trained and supervised employees, performed random cash audits,

enforced policies and procedures, instilled excellent customer service

practices and promoted teamwork from staff.

. Performed regular inventory counts on products and supplies, placed

orders, received and stocked weekly shipments, maintained equipment.

. Recorded and processed payments for vendor invoices, utility bills,

conducted daily bank deposits, processed charge card and debit card

payments, replenished back up cash, processed bi-weekly paychecks and

processed monthly sales tax, quarterly payroll taxes and year end

withholding taxes.

Inno-Ware Plastics, Inc.

Alpharetta, GA

Contract Administrator (Temporary Assignment)

08/2007 - 05/2008

. Reviewed sales contracts to confirm all information was submitted

complete, assisted accounting department entering and reconciling sales

transactions, customer payments, product information and customer

information during upgrade of companies' software system.

. Reviewed vendor contracts and processed payments, verified accuracy of

pricing and vendor rebates, issued credits for price and quantity

discounts making corrections to invoices as needed.

The R. A. Siegel Company

Atlanta, GA

Lead Credit/Research Analyst

09/2006 - 07/2007

. Gathered information for Credit applications, reviewed customers

financial statements and credit reports, set credit limits and payment

terms, input pricing and information on new accounts, researched

discrepancies, conducted research to resolve issues.

. Managed AR portfolio of 2.5 million dollars in receivables, collected

payments, serviced 700 - 800 active accounts per month, assisted sales

staff with financial issues which affected sales/purchases and maintained

major accounts which generated 2/3 of companies total revenue.

. Reviewed, approved and released purchase orders submitted by customers

that maintained consistently delinquent payments and/or that repeatedly

sent payments late and/or held account balances that exceeded a

preapproved line of credit.

. Processed adjustments to correct errors, posted payments to invoices,

processed credit card and check payments, performed daily bank deposits

and posted payments onto accounts.

.

Kerrie B. Ivy

Page 2

Genesys Interiors, LLC

Atlanta, GA

Accounts Receivable / Credit Manager

12/2004 - 09/2006

. Set-up and maintained up to date account information on companies'

receivables on a portfolio with outstanding debts ranging from $2,000 -

$100,000 per customer and provided customer service on 500 - 600 active

accounts.

. Established and enforced credit policies and procedures, generated

invoices and monthly statements, collected deposited and applied payments

to accounts and reconciled transactions and processed adjustments as

needed to correct errors or settle disputes.

. Analyzed, approved and released orders, reviewed documents to ensure

accurate and complete information, verified pricing, discounts and

rebates and authorized release of shipments.

. Assisted Controller with monthly reports and year end closings, provided

support to sales staff, provided information on documents, payments

and/or policies relating to customer financials which affected purchase

orders, processed daily reports for management and performed month end

closing duties.

Coca - Cola USA Fountain Division

Dunwoody, GA

Collections Analyst (Temporary Assignment)

05/2004 - 11/2004

. Contacted customers to collect payments and prevent past due invoices,

researched discrepancies, resolved disputes and ensured maximum turnover

of receivables.

. Monitored, reviewed and analyzed customer receivables, maintained control

of outstanding debts and ensured payments were made within established

terms.

. Processed invoice deductions and late payment fees, identified and

discouraged slow payment trends, determined causes of delinquent debts

and made recommendations to resolve such issues.

John Deere Landscapes, Inc

Alpharetta, GA

Lead Credit Analyst / Order Approval Supervisor

06/2001 - 05/2004

. Assisted Director of Credit during reconstruction of department, acted as

advisor during the development of new policies and procedures, aided in

the hiring, training and supervising of newly added staff.

. Maintained up to date account information, reconciled payment

discrepancies, processed account adjustments, resolved customer disputes,

collected payment on NSF checks and posted charge backs to customer

accounts.

. Processed credit applications, analyzed Dunn & Bradstreet, Equifax and

Experian credit reports, established credit limits up to 100,000 and set

payment terms.

. Analyzed, approved and released orders placed by customers with excessive

and/or delinquent balances based on issued line of credit, verified and

set up account information, confirmed accuracy of prices, discounts

and/or rebates.

. Maintained daily, weekly and monthly reports for the CEO and Director of

Credit, provided support to staff of 268 branch Managers and assisted

Area and Regional Managers with information relating to customer credit

issues that effected purchases.

EDUCATION

Kennesaw State University

Marietta, GA

Double major!

09/1987 - 07/1993

. Bachelor of Business Administration - B2B Sales

. Bachelor of Business Administration - Marketing



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