Harold Wallace

Current Address:

***** * ******** ****

Houston, TX 77065

918-***-****

ab9wj9@r.postjobfree.com

PROFILE

• Strategically build and maintain profitable business relationships, gaining trust and loyalty from clients

• Strong interpersonal skills and proven ability to work affectively with individuals on many levels

• Ability to remain calm and utilize managerial reasoning in critically demanding situations

EDUCATION

Lone Star College System May 2014

Cisco Networking Engineer, CCNA

Texas Southern University, Houston, TX August 2006- May 2008

Bachelor of Arts in Mass Communication Major GPA: 3.0/4.0

Computer Skills:

Microsoft Access, Excel, PowerPoint, Word, and Outlook

WORK EXPERIENCE

COMPUTER TECH

Best Buy, Geek Squad Houston.,Tx Aug. 2011 - present

• Perform administrative duties within the precinct and manage department communication.

• Perform product shipping and receiving, light touch maintenance and repair of products.

• Diagnosis and replacement of hardware and software issues (replace HDD, LCD replacement)

Tech/Driver June 2010- July 2011

Vitel Comm.,Houston TX

• Installed Xfinity cable, internet, and phone service for Comcast residential clients

• Read various signal’s for particular services and maintain route in an reasonable time

• Troubleshooting various technical issues, using training and reasoning to solve all situations

Sales Associate Feb 2009- May 2010

Geek Squad, NCO, Houston, TX

• Work in fast-paced atmosphere, exceeding expectations and received the star of the week award

• Generate and maintain personal clientele satisfying all their transactions, needs, and concerns

• Learn advanced sales training and general customer service techniques at company training workshops

to better serve customers

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