RHONDA P. OUTLAW

th

***-** *** ****** • New York, New York 11413

347-***-**** • Rhonpat2011egmail.com

Ability to multitask in order to provide superior support to a team of executives. Adept at interfacing and

communicating with clients to meet needs. Expertise in many aspects of general liability as well as property and

casualty insurance, including liability limits, billing, certificates of insurance, and surplus lines.

Areas of Strength

Administrative Support • C-Level Executive Support • Project Management • Customer Service for Property

& Casualty Insurance • General Liability Insurance • Accounts Receivable • Training

Insurance Claims • Office Communication • Confidential Correspondence • Conflict Resolution

PROFESSIONAL EXPERIENCE

THE RAINEY AGENCY (ALLSTATE), Laurelton, New York 11413 • 8/2012 to 4/2013

Exclusive Insurance Agency with 4 employees

Administrative Assistant/Agency Support

Supported a team of 4 agents. Provided customer support; processed customer and non-customer payments,

resolved customer payment issues, processed insurance binders and policy changes requests, acted as 3rd

party between customers and mortgage companies for escrowed accounts; courtesy calls to customers regarding

payments due, pending cancellations and cancellations to policies, contact with various insurance companies that

hold customer policies.

AON RISK SERVICES CORP., NORTHEAST, INC., New York, New York 10038 • 9/1995 to

1/2011 International International insurance brokerage with 59K employees.

Assistant Account Representative

Supported a team of 3 Account Executives in the Global Professions Division. Prepared certificates of insurance,

policy change requests, policy invoices, automobile identification cards, and surplus lines affidavits. Verified

accuracy of insurance limits on new and renewal policies. Communicated with accounting department to validate

payments. Liaised with clients and other insurance companies to confirm timely payouts processing.

• Assisted in design of a more effective method to issue renewal certificates of insurance via email in collaboration

with Aon technical support department.

• Developed instruction manual for new renewal certificate process and trained 2 coworkers in the department.

R.R. DONNELLEY & SONS, INC., New York, New York 10016 • 4/1988 to

5/1993 International printing company with 65K employees.

Administrative Assistant

Provided administrative support for Vice President and 2 Account Managers in Special Accounts Department.

Managed travel arrangements, including researching and booking flights, hotel, and car rentals. Created and

processed outgoing correspondence. Distributed incoming mail and faxes

• Prioritized projects for consistent completion in a timely and efficient manner.

Early Career (details on request):

• Secretary, American Direct Mail Company, New York, NY 10014; 3/1984 to 4/1988

• File & Data Clerk, Kinney Shoe Corporation, New York, NY 10279; 9/1981 to 3/1984

EDUCATION & CERTIFICATIONS

Associate Degree in Occupational Studies Taylor Business I nsti tute, New York, New York

General L iabi l i ty I nsu rance Cer t i f icate of Complet ion

Proper ty & Casual ty I nsu rance Cer t i f ica te of Complet ion

Secretarial Studies Certificate of Completion from Taylor Business Institute

C OMPUTER SKILLS

Allstate Gateway System, AllStar Policy Management and Billing System, Microsoft Office 2007 and 2010,

Microsoft Outlook Email System Lotus Notes

References will be made available upon request

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