Ladonna Mosley

Customer service oriented, ability

**** ***** **** ** - *******, TX 77095 ab9v8o@r.postjobfree.com - 832-613-

7975

Looking to obtain a rewarding position that will utilize my professional

excellence.

WORK EXPERIENCE

Customer Service Representative/ Tech Support

AIG Valic - January 2013 to May 2013

Houston, TX

Temporary / Contract

Basic knowledge of company's policies and procedures related to scheduling,

and communications.

Customer service oriented, ability to use courtesy and tact in dealing with

customers and other staff.

Scanning of daily retirement, pension and/or insurance documents into

document storage software

Respond to customer complaints/questions regarding retirement/insurance

accounts.- Answer telephones and provide account and online access

information to callers, or route call to appropriate person, place outgoing

calls when required.

-Pace call volume time to meet deadlines and priorities as set by

supervisor. Acheive 100-150 calls per day..

Enter customer data into computer using excel and software

Process documents on completed accounts by deadlines.

Release and print orders for production teams per scheduled daily cutoffs

Confer with customers and/or sales staff in person or by phone to determine

desired insurance or pension plans.

Record / file copies of orders, credits and invoices

Dispatch Financial Advisors to clients home/work place via telephone,

email, fax

Other duties may be assigned.

Rescare

Direct Care Staff - June 2012 to February 2013

Houston,TX

Temporay / Contract

Responsibilities

Home Health Care Provider for Rescare of Houston; a Housing facility for

Mentally and physically disabled children and the elderly. Job

responsibilities include but are not limited to the following: special and

attentive direct care catered to the individual needs of each resident,

medication distribution, resident hygiene including bathing and dress of

resident sleeping quarters.

Accomplishments

This position utilized my compassion, discipline, and my profound customer

service skills.

Exxon Mobile

Admin. - January 2012 to June 2012

Houston,TX

Responsibilities

Daily responsibilities include the following: customer service to patrons,

cash register functions, restocking, inventory, account receivables and

invoicing to the vendor.

Solomon Gold Realty Group

Administrative Assistant - April 2009 to November 2011

Houston,TX

Planned, directed and coordinated the activities of workers engaged in

receiving, investigating, evaluating and

settling complaints and claims of telegraph customers.

Executed daily operations of scheduling, planning meetings, data entry, 10-

key, multi-phone line operation, customer service, microsoft software,

mostly clerical and administrative work.

Directed workers to investigate complaints, such as those concerning rates

and service in connection with domestic, international and special-gift

telegrams.

Wrote, designed and produced spreadsheets of needed to be accomplished

goals in the office.

Analyzed reports of findings and recommended response to complaint.

Considered nature and complexity of complaint, requirements of governmental

utility-regulation agencies and policies of company.

Trained and managed about 35 employees and achieved significant

improvements in their productivity.

Reviewed actions of subordinates to ensure settlements were made correctly.

Trained employees in knowledge of the company, how the company operates,

basic knowledge of company software, rules and regulations of the company,

techniques used by the company, and customer service.

Authorized retention of data and the preparation of documents for use

during governmental and customer inquiries.

Supervised and managed employees for a Realty firm.

Supervised about 35 employees, scheduled work hours, resolved conflicts.

Successfully managed a 35-person team that was split into 7 sections each

group handling a different task from the start of home or business finding

process two groups maintained customer questions using customer service

skills.

Structured and maintained a friendly, warm comfortable, yet firm working

environment.

EDUCATION

Pursuing BA in Anesthesiology

Lone Star College - 2011- 2014

SKILLS

Microsoft Excel, MS Word, Power Point, Accurate 10 Key by touch, Data Entry

with high accuracy percentage, Inventory Management, Accounts Payables,

Account Receivables, High Quality Customer Service, Organizational Genius,

and Extensive Internet and other computer software knowledge.

Contact this candidate