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Customer Service Manager

Location:
Houston, TX
Posted:
October 04, 2013

Contact this candidate

Resume:

Rodrigo Sequeira

832-***-****

ab9usj@r.postjobfree.com

**** **** **** *

Houston, TX 77008

Objective

Looking for a challenging position with a dynamic

organization which rewards initiative and provides

opportunities for career advancement.

Experience

Asst. Manager for a Valet company

R and R partnership

July 2010 to present

. Customer Service

. Manage employees

. Cashier

. Some Office Task

Service Writer/Assistant Manager

European Automotive Center

August 2009 - July2010

Sales for Car Repair

Customer Service

Parts Requisition

Billing & Quotes

Basic Office Tasks (order office supplies)

Manage 5 mechanics

Process check requests

Office Coordinator

International Patient Center

June 2007 - May 2009

St. Luke's Episcopal Hospital, Houston, TX

Coordinate patient flow and manage daily patient

reports

Expedite all incoming calls (forty to sixty daily)

Manage medical referrals, schedule physician

appointments, make airline/hotel reservations and

tracking patient outcomes

Translated for Spanish-speaking patients to

communicate with medical staff

Processed check requests and purchase orders

Phone Support Tech for Credit Card Customers -

Bilingual

March 2005 - February 2007

Heritage Card Solutions, Houston, TX

Manage customer database

Transfer funds, open & close credit card accounts for

customers

Manage sensitive & personal customer information

Troubleshoot online credit card processing questions

Assistant Manager

February 2003 - March 2005

Perfect Design Dental Lab, Houston, TX

Handle office billing, inventory and product

deliveries

Oversee quality assurance of dental services

Casting of dental molds

Provide superior customer service and resolve customer

complaints

Video Production Assistant

March 2003 - May 2005

Digital Contrast, Inc., Houston, TX

Videographer for legal depositions and weddings

Lighting and cable grip - Run cables and set up

lighting

TimeStamper - Digitally synch video with audio

Skills

Microsoft Word, Excel, PowerPoint, Outlook with

XP/Vista

Education

University of Houston (2003-ongoing)

Business Administration

NOT FINISH

Languages

Fluent in English and Spanish

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Contact this candidate