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Customer Service Human Resources

Location:
Lowell, MA
Posted:
October 04, 2013

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Resume:

Susan Garvey - 781-***-**** - ab9ugk@r.postjobfree.com

SUMMARY

Strategic incorporation of applicant tracking and onboarding software allowing recruiters, hiring

managers, and HR personnel to review and retain a database of top talent, integrate candidates

into the hiring process, and onboard more efficiently.

Successful completion of corporate acquisition. Transition and onboarding new personnel

through offer letter acceptance, changes in benefits and payroll, and company policy overview.

Cost effective implementation of payroll and benefits conversion. Diligently worked with CEO,

CFO, and Accountant in the research and transition of benefits and payroll from multiple vendors

to an all-in-one HR outsource package.

Successful Annual Staff Conference. Executed organization of vendor and site negotiations, hotel

reservations, both air and ground transportation. Conference liaison and entertainment

coordinator.

Expeditious completion of staffing for new store. Volunteered to work with other HR staff in

interviewing, hiring, and orientating personnel for the opening of a new store.

SKILLS

HRIS Event Management Talent Acquisition

Benefits Administration Applicant Tracking Employee Relations

ADP/ HR/Payroll Interviewing Orientation

Onboarding Temporary Staffing Records Management

EXPERIENCE

Synta Pharmaceuticals, Lexington, MA Oct. 2011 – Present

Human Resource Associate

Organizational support for the Human Resources Department.

Prepare new hire offer letters and packages, and update employee files for the Human Resource

Department including electronic and hardcopy federal and state required documents, signature

signoffs, and NDA’s.

Administrative maintenance of company’s HRIS systems entering new hires and updating all personnel

information to ensure data integrity.

Executing biweekly and semi-monthly payrolls, and executing timekeeping system revisions.

Provide support for employee relations and staffing needs.

Manage annual Synta Family Summer Outing including research, coordination, cost, and execution.

Initiate and manage logistics for interviewing candidates including; travel, scheduling multiple

interviews and conference space.

Set up interview itineraries coordinating complex team schedules, and communications liaison for all

interviewing candidates, as well as recruiters, hiring managers and interview teams.

Post job openings to internal and external websites.

Maintain vendor relations for recruiting, travel and catering,

Special Projects including corporate events and other administrative duties as required.

Analog Devices/Contractor, Wilmington, MA Feb. 2011 – Oct. 2011

Talent Acquisition Team Coordinator

Administrative support for the Talent Acquisition Team and College Relations.

Initiated and managed logistics for interviewing candidates including; travel, scheduling multiple

interviews and conference space.

Set up interview itineraries coordinated complex team schedules utilizing Microsoft Outlook.

Communications liaison and contact for candidates scheduled for interviews, as well as recruiters,

hiring managers and interview teams.

Collaborated with the College Relations Team to coordinate all College Intern Open House Events and

the New College Graduate Orientation Week.

Planed and organized social events for College Relations programs.

Initiated and maintained vendor relations for catering, transportation, and events venues.

Prepared and updated electronic and hardcopy documents and files for Talent Acquisition and College

Relations utilizing Microsoft Office and SharePoint.

Posted job openings to external website.

Special Projects and other administrative duties as required.

Raytheon/Contractor, Billerica, MA Mar. 2010 – Nov. 2010

International Human Resources Specialist

Supported multiple Business Partners in processing international assignments.

Initiated and coordinated orientation process.

Coordinated with vendors and expatriates to initiate international moving services

Initiated medical clearance, and visa processing.

Prepared compensation documents and expense reports for compensation team and payroll.

Communications liaison for expatriates and family members on international assignments.

Set-up and maintained international employee hardcopy and electronic files.

Property & Portfolio Research, Boston, MA Jan. 2008 – Jun. 2008

Executive Assistant

Provided administrative support to Senior Managers.

Reviewed correspondence for CEO and prepared replies when required.

Organized and coordinated all travel arrangements for CEO and Executive Team.

Maintained and updated CEO calendar and Executive Team Travel calendars.

Prepared correspondence for meetings and itineraries for CEO and Executive Team meetings.

Assisted marketing team in planning and executing conferences and meetings including research

correspondence with vendors and site visits.

Researched and prepared materials for multiple client market reviews.

Assisted with office administration covering for absent administrative personnel.

Azima, Inc., Woburn, MA Aug. 2006 – Dec.2007

Office Manager

Human Resource administrative responsibilities: hiring portfolios included offer letters, non-disclosure

agreements, benefits packages, federal and state required documentation. Processed hires and

terminations.

Administered bi-weekly payroll through TriNet. Maintained vacation and sick accruals, and 401k plan.

Assisted new and existing personnel with benefits and payroll issues.

Responsible for all aspects Accounts Payable. Responsibilities included, but were not limited to, all

vendors, office supplies, credit card companies and expense reporting utilizing Peachtree Accounting

System.

Organized and coordinated Annual Conference for all staff, including vendor and site negotiations, hotel

reservations, both air and ground transportation, conference needs, offsite events and entertainment.

Responsible for all travel arrangements for executive staff and clients, reserved conference space,

arranged catering needs for meetings, dinner reservations, and holiday gatherings.

Customer service support for Sales, Marketing, and Systems Engineering.

Shaw’s Supermarkets, N. Reading, MA May 2002 – Aug. 2006

Human Resources Administrator

Recruited, interviewed, hired, and orientated qualified associates.

Supported all staff and management in administering company policies and training.

Utilized Peoplesoft for personnel reports, transfers, terminations, payroll edits and reports, benefits, and

managerial tasks.

Assisted new and existing personnel with benefits and payroll issues.

Maintained time clock edits and prepared weekly reports, entered and edited weekly schedules using

Kronos.

Key holder – responsible for running the store in manager’s absence.

Exemplary customer service on all store related issues.

Boys & Girls Club of Stoneham, Stoneham, MA Feb. 1998 – May 2002

Office Manager

Promoted public relations for special events, fundraising, and club activities through local newspaper

articles.

Designed handbook for potential board members.

Worked with Executive Director documenting grant proposals.

Implemented set-up of all computer data files for administration, membership and programs.

Transferred all general ledger accounts and payroll to computer using Peachtree Accounting.

SOFTWARE

Microsoft Office, Outlook, Taleo, Sharepoint, Peoplesoft, Kronos, ADP/HR & Payroll, Silkroad OpenHire &

RedCarpet, Peachtree Accounting, Salesforce, and various Time Reporting and HR/Payroll related and in-

house software programs

EDUCATION

North Shore Community College Danvers, MA

Associates Degree in Liberal Arts – Honors Program

Graduated Cum Laude – 3.85 GPA



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