Carole j. marcantonio

**** **** **** **** ( Alexandria, Virginia 22315 703-***-****

( ab9tcp@r.postjobfree.com

IT professional with extensive experience in business unit management,

network support, IT and litigation project management, system

administration, internal data security, & desktop support.

IT MANAGEMENT ( NETWORK ADMINISTRATION ( DISASTER RECOVERY ( IT &

LITIGATION PROJECT MANAGEMENT ( USER SUPPORT

SUMMARY OF QUALIFICATIONS

* EXPERTISE IN ALL ASPECTS OF COMPUTER SYSTEMS MAINTENANCE, NETWORKS AND

INSTALLATION, INCLUDING RELATED HARDWARE (E.G., MONITORS, NETWORK AND

MEMORY CARDS, HARD DRIVES, POWER SUPPLIES, PRINTERS).

* Strong skills in research, analysis, communication, project

management, user support, achieving desired results, attention to

detail, flexibility, and working well under pressure.

* Proven results in leading, inspiring, and directing work teams to

achieve common goals.

Certifications

. LAW PREDISCOVERY CERTIFIED ADMINISTRATOR LAW PREDISCOVERY EDD

CERTIFIED USER

. Worldox Document Management Certification CIO (Chief Information

Officer)

. Interwoven Certified Network Engineer (Autonomy Project Management

Certification

. iMange)

. MCP (Microsoft Certified Professional)

. CNE (Certified Network Engineer)

Platforms and Tools

. SOFTWARE: MICROSOFT OFFICE 97/2000/2003/2007/2010 (WORD, EXCEL,

POWERPOINT, OUTLOOK, PUBLISHER, MS PROJECT, MS ACCESS, VISIO, FRONT

PAGE), ACCESS, MSMAIL, WORDPERFECT, WORDPERFECT PRESENTATIONS; GROUPWISE;

WORKSHARE, PGP, PAGEMAKER, INTERNET EXPLORER, SAFARI, LEXIS, WESTLAW,

ELITE, FULL AUTHORITY, BACKUP EXEC, ARCSERVE, PC DOCS, DOCSOPEN,

INTERWOVEN (AUTONOMY IMANAGE), WORLDOX DOCUMENT MGT., INTERACTION,

CRYSTAL REPORTS,NETWORK MONITORING TOOLS, ZENBROWSER, TECHEXCEL, MAGIC,

REMEDY, SMS, MYSQL, SQL, COMPUTRACE, NAGIOS, SUMMATION, RECOMMIND,

CONCORDANCE, LIVENOTE, LAW, CASE LOGISTICS, FRONT PAGE, IIS, EXCHANGE,

BACKUP EXEC, DNS, MS PROJECT, HTML WEB PAGE CREATION, SHAREPOINT, NETIQ;

INTAPP; IPDAS; LEGALANYWHERE.

. LANGUAGES: VB SCRIPT, LOTUS NOTES SCRIPT, VISUAL BASIC 6.0, SQL SCRIPTS

. OPERATING SYSTEMS: WINDOWS 3.1/95/NT/98/2000/2003/XP, WINDOWS 7, DOS,

OS/2 UNIX, AIX, LINUX, MAC.

. HARDWARE: BLACKBERRIES, PALM PILOT DEVICES, DELL WORKSTATIONS, IBM

THINKPADS, DELL LAPTOPS, HP LAPTOPS, TOUCHPADS, HP SERVERS, NET APP

APPLIANCES, CISCO SWITCHES, IP PHONES, NORTEL PHONE SWITCHES, CLUSTER

SERVERS, BACKUP SERVERS

. NETWORKS: NT 3.51/4.0, MICROSOFT WINDOWS 2000, 2002, 2003, 2005, 2008

SERVER, NOVELL NETWARE 5 & 6, WIDE AREA, LOCAL AND WIRELESS NETWORKS.

PROFESSIONAL EXPERIENCE

DIRECTOR OF APPLICATION/PROJECT SERVICES FEBRUARY 2012-PRESENT

Drinker, Biddle & Reath LLP Washington, D.C.

Law firm with 11 offices throughout the U.S. expertise in all areas of law.

. Manage Application/Desktop support, Project Management, Enterprise

Applications and Training support services for eleven offices.

. Develop regional IT budgets; monitor actual expenses vs. budget and take

appropriate corrective actions where necessary throughout the fiscal

year.

. Project Management of Windows 7/Office 2010 rollout.

. Manage 1400 + desktops/laptops which includes packaging applications via

SCCM, updates via WSUS.

. Manage training initiatives and maintenance of training websites.

. Oversee and manage the firm's SharePoint intranet and hosted extranet

sites.

. Manage firm's application portfolio of 200+ applications, including

updates and distributions.

. Initiate process improvement and cost saving projects to maximize

organizational efficiency and effectiveness; take measures to maintain

security and facilitate disaster recovery initiatives.

. Establish Standard Operating Procedures and processes as it relates to

industry standards.

. Worked with vendors on obtaining best pricing and services for firm

initiatives.

. Created and maintained numerous departmental metrics regarding projects,

training and application support.

IT Legal Administrator March 2011-February 2012

Office of Senate Chief Counsel for Employment Washington, D.C.

Attorney Office within the U.S. Senate

. Manage all aspects of information technology consisting of Systems

Administration, Training, HelpDesk, and Electronic Discovery.

. Administer upgrades in software, network, operating system, and hardware.

. Reviewed and presented new technologies that would enhance legal business

operations for attorneys.

. Monitor budgets regarding actual expenses vs. budget and take appropriate

corrective actions where necessary throughout the fiscal year.

. Make recommendations regarding technology improvements and ensure best

practices are maintained regarding security and facilitate disaster

recovery.

. Managed Litigation projects on coordinated and supported attorneys and

staff with technical litigation project requirements.

. Create documentation for systems and electronic discovery documentation.

Director of user services November 2008-February 2011

Venable LLP Washington, D.C.

Law firm with 7 offices throughout the U.S. expertise in all areas of law;

500 attorneys and 600 support staff.

. Manage all aspects of information technology for seven U.S. regional

offices; supervise staff of 28, consisting of HelpDesk, Training,

Electronic Discovery and Practice Technologies.

. Lead collaborative efforts with regional offices to complete projects

(e.g., upgrades in software, network, operating system, and hardware),

budgeting, and staff reviews.

. Explored new technologies that would enhance business operations to local

office administrators and attorneys.

. Develop regional IT budgets; monitor actual expenses vs. budget and take

appropriate corrective actions where necessary throughout the fiscal

year.

. Initiate process improvement and cost saving projects to maximize

organizational efficiency and effectiveness; take measures to maintain

security and facilitate disaster recovery initiatives.

. Managed Litigation projects on and off-site, coordinated and supported

attorneys and staff with technical litigation project requirements.

. Establish Standard Operating Procedures and processes as it relates to

industry standards.

. Managed Change Management process of firm's technology changes.

. Worked with vendors on obtaining best pricing and services for firm

initiatives.

. Created and maintained numerous departmental reports on IT department

projects and other areas of reporting.

U.s. regional it manager May 1993-September 1997 and December 1997-

November 2008

WEIL, GOTSHAL & MANGES LLP Washington, D.C.

Law firm with 22 offices around the world; expertise in all areas of law;

1,500 attorneys and 1,300 support staff.

. Manage all aspects of information technology for seven U.S. regional

offices; supervise staff of 35, consisting of IT managers, help desk

technicians, hardware specialists, and network staff.

. Lead collaborative efforts with regional offices to complete projects

(e.g., upgrades in software, network, operating system, and hardware),

budgeting, and staff reviews.

. Explore new technologies and present those that would enhance business

operations to local office administrators and attorneys.

. Develop regional IT budgets (in excess of $6 million); monitor actual

expenses vs. budget and take appropriate corrective actions where

necessary throughout the fiscal year.

. Managed 13 U.S. Regional and European offices and assisted with opening

new offices in the U.S. and Europe.

. Implemented and managed networks in the U.S. and Europe.

. Initiate process improvement and cost saving projects to maximize

organizational efficiency and effectiveness; take measures to maintain

security and facilitate disaster recovery.

. Managed Litigation projects on and off-site, coordinated and supported

attorneys and staff with technical litigation project requirements.

Prior position with Weil, Gotshal & Manges LLP: IT Manager, U.S. and

European IT Manager

network/help desk manager May 1985 - April 1993

covington & Burling Washington, D.C.

Law firm with 4 offices,700 attorneys, and 500 support personnel; network

supports 1,200 users.

. Managed and maintained 900-node Token Ring Novell 3.11 LAN that consisted

of:

. Supervised two network technicians and two Help Desk personnel; supported

900 end-users.

. Developed annual capital/expense budgets, monthly metrics, IT

initiatives, and documentation of accomplishments.

. Responsible for approving and purchasing all network-related hardware and

software.

. Planned and executed all network-related projects, such as converting

network from IBM PC LAN to Novell NetWare, designing database for Help

Desk support calls, and established Library research services.

. Performed network maintenance and troubleshooting, managed reconstruction

projects (cabling, electrical and network connectivity), and supported

networks in foreign branch offices.

Prior positions with Covington & Burling: Team Leader/Computer Application

Section, Litigation Support Coordinator, IT Dept. Coordinator, Assistant

Supervisor-Word Processing Dept.

Additional EXPERIENCE

. IT CONSULTANT - COMPUTER TRAINING SPECIALISTS - WASHINGTON, D.C. -

SEPTEMBER-DECEMBER 1997.

Education And Training

M.S. - COMPUTER INFORMATION SYSTEMS 2007

GEORGE wASHINGTON uNIVERSITY Washington, D.C.

B.S. - computer information systems 1997

strayer university Washington, D.C.

A.S. - COMPUTER INFORMATION SYSTEMS 1994

NORTHERN VIRGINIA COMMUNITY COLLEGE Annandale, Virginia

PROFESSIONAL MEMBERSHIPS

INTERNATIONAL LEGAL TECHNOLOGY ASSN. (ILTA) ( ASSN. OF LEGAL INFORMATION

SYSTEM MANAGERS (ALISM)

Early Case Assessment ( Litigation Support Association

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