Elias J Rojas

*** ********* *****, *********, **

803-***-****

ab9sk1@r.postjobfree.com

Support Analyst, Level I

Americas Global Technical Support

Teradata Corporation

EXPERIENCE As a Global Technical Support Specialist I am responsible for

providing World Class service in support of Teradata customers and

CSRs handling customers and Teradata inbound calls that are

experiencing problems with

TERADATA software and hardware components.

Creating incidents and taking ownership of incidents for appropriate

investigation, analysis and resolution.

Providing recommendations to customers and/or escalating incidents

to the TGSC Second level support team when resources are limited or

when immediate assistance is needed for high priority incidents

•

PERSONAL Good verbal and written communication skills

•

SKILLS Follows up technical procedures carefully to ensure that objectives

are being met

• Team player with strong work ethics

• Perform simple to complex analysis with the use of a personal

computer

• Flexibility in a multi-managed working environment

• Ability to work in a virtual office environment

•

KEY SKILLS Solid understanding of TERADATA relational databases (Database:

Indexing, normalization, and relationships)

• Configuring Network with TCP/IP and Hosts Files or DNS entries

for TTU Client Access

• Knowledge of MS Office suite (Word, Excel, Access, Power Point,

Outlook, Internet Explorer)

• Knowledge of the LINUX SLES OS, Windows OS and Virtual

Machines (VM/MVS, etc.)

• Understanding of Intel-based, Dell-based computer hardware

architectures

• Knowledge of disk array architecture (LSI and EMC)

• Understanding of the TCP/IP protocol suite and network

configuration of switches and routers

• Experience in building and repairing Rack Mounted computing

solutions

• Experience working in a raised floor datacenter setting

Last Updated: 10/01/13 1 Page

Elias J Rojas

226 Eagleview Drive, Lexington, SC

803-***-****

ab9sk1@r.postjobfree.com

Support Analyst, Level I

Americas Global Technical Support

Teradata Corporation

CLIENT Successful projects with previous customers:

• New TERADATA Systems Implementation

ENGAGEMENTS

• BAR Solution implementations

• Overall floor sweeps and upgrades of the different Teradata

hardware and software solutions per recommended Teradata

architecture

• Installation, expansion, upgrade of the current certified version of

Teradata hardware and software.

• Patch upgrades, AWS/SWS upgrades and installations

• Responsible for the creation of Change Control tickets following

Change Control templates for system changes

• Implementation of Teradata to Mainframe connectivity

• Replacement of hardware parts: Hot swap, Cold Swap

• Maintenance of Intel-based and Dell based servers, switches, bynet

and cabling.

•

TRAININGS & Teradata V2R5 Professional Certification

•

CERTIFICATIONS Introduction to the Teradata Database

• Viewpoint Installation Configuration and Support

• Aster and Hadoop training

• Teradata Supporting BAR & NetBackup on Teradata platforms

• TARA KTS

• Teradata Factory

• Converting a Teradata 5400 to 64-bit Linux

•

WORK HISTORY Teradata – Global Technical Support, 02/2011 to present

• Teradata – Customer Support Representative, 01/2010-03/2011

• Teradata – Teradata Americas Center Support, 02 2009-12/2009

• Comcast – Internet Protocol Support Rep 2, 06/2007-10/2008

EDUCATION New Jersey City University, Jersey City, NJ - Bachelor of Science,

Computer Science

CITIZENSHIP US Citizen

Last Updated: 10/01/13 2 Page

Elias J Rojas

226 Eagleview Drive, Lexington, SC

803-***-****

ab9sk1@r.postjobfree.com

Support Analyst, Level I

Americas Global Technical Support

Teradata Corporation

Last Updated: 10/01/13 3 Page

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