DEVIN J. WHALEN

**** ********** **** **. ******, Georgia 30009 770-***-**** ab9s5b@r.postjobfree.com

CAREER SUMMARY

Dynamic, people-focused, and high energy Pre-Sales and Professional Services Manager who has

committed entire career to crafting of revenue services with perceptive focus on delivering design goals,

client benefits and commercial successes. Accomplished leader who works extensively with top -tier,

enterprise platforms and offers breadth of perspective in areas of Solutions, Consulting and Management.

Adept in staged methodologies for solving multifaceted business proposals from facilitation of RFP and

RFQ requirements gathering through resolution implementation. Particularly effective in conceptualizing

and managing comprehensive programs utilizing waterfall and agile practices and executing in both

Fortune 100 and Start-Up environments. Broad knowledge of Supply Chain Management working for 3PL

Global Leader, UPS, for 9 years. Responsible for successful integration of 3PL processes through supply

chain to share critical information such as demand indicators, forecasts, inventory, transportation, cash

flow and business intelligence.

CORE COMPETENCIES

PROFESSIONAL SERVICES REQUIREMENTS ANALYSIS PROGRAM MANAGEMENT

SDLC PRODUCT KNOWLEDGE ENTERPRISE SOFTWARE

BUSINESS PROCESS SUPPLY CHAIN STAFF TRAINING &

IMPROVEMENT DEVELOPMENT

PROFESSIONAL EXPERIENCE

UPS, Atlanta, GA [2011-present]

IT MANAGER

Managing team of Pre-Sales/Implementation Managers and overseeing proposals, cost estimates and

implementation plans for new revenue clients. Accountable for strategic hiring, performance

evaluations, workload prioritization and escalation outcomes.

KEY ACHIEVEMENTS INCLUDED:

Directing front-line work across Business Units including Contracts, Business Development and

Engineering supporting annual gross revenue of $165M.

Capacity planning for revenue pipeline of 160 projects under direction of 5 Global Managers and

60 Project Managers with plan costs ranging from $25K to $3M.

Deployed best practices standardizing cost models, RFP/RFQ templates, requirement validations,

engagement materials, flow models, workshops, deliverable reports, SLAs and lessons learned.

And, emphasized cost reductions, response times and simplification of client experiences .

Reconstructed cost models for Healthcare Logistics Division reducing cost per unit by over 20%

and improved planned margin 8%.

UPS, Atlanta, GA [2004-2011]

PROGRAM MANAGER

Controlled implementations in adherence to PMI standards, harmonized initiatives in shared services

environment and presented earned value and forecasts to portfolio managers and CIO.

KEY ACHIEVEMENTS INCLUDED:

Managed 8 global project managers in US, China and Netherlands for GN Netcom retail

distribution, implementing warehouse management systems and on -boarding $24M annual

revenue.

Appointed to manage all IT initiatives for Hewlett-Packard providing global IT solutions for

central warehousing and field stocking operations in US, Canada and Japan. Program IT budget

was $3.7M for 2008 to 2011.

Oversaw $2.8M budget and Global Freight Management program for Alcatel-Lucent integrating

SAP, i2 and UPS visibility systems in support of $113M annual logistics spend.

VISIPRISE – Now SAP, Atlanta, GA [2003-2004]

PROJECT MANAGER

Directed deployment methodologies for clients in Aerospace & Defense and Electronics and guided them

through associated project activities.

KEY ACHIEVEMENTS INCLUDED:

Managed General Dynamics $900K deployment of Visiprise’s manufacturing execution software

focusing on vendor genealogy and performance metrics for proprietary inventory system .

Designed organization structures and management systems appropriate to pursuit of globalization

strategies by internally deploying Salesforce.com, ClearQuest and Remedy ARS solutions.

VISIPRISE, Atlanta, GA [1997-2003]

APPLICATIONS LEAD

Managed six-person team that designed, developed and supported enhancements to enterprise software

and reported directly to Director of Professional Services.

KEY ACHIEVEMENTS INCLUDED:

Managed $250K in services and $2.4M in support contracts solidifying and further developing long -

standing relationships with client base including HP, SUN, Ford, Solectron and Celestica.

Refined utilization matrices for 29 people by compiling backlogs and competency models aligned

with revenues and bookings in preparation for eventual divesture from Teradyne.

Streamlined post-installation reengineering efforts for Raytheon, achieving additional annuities

through value-added consulting contributing $500K over two years.

Hosted and administered IT production functions for two Mack Technologies sites creating

flagship, MES solution for prospective client reference.

TSW – now VENTYX, Atlanta, GA [1994-1997]

APPLICATIONS CONSULTANT

Represented Asset & Work Management and Materials & Procurement modules for 20+ companies in

Manufacturing, Transportation, Public Sector, Petrochemical/Refining, Power Generation and Consumer

Packaged Goods.

KEY ACHIEVEMENTS INCLUDED:

Provided implementation services for Cooper Tire, MARTA, Pennsylvania Electric, Koch

Industries, TVA and Lever Brothers.

EDUCATION & AWARDS

GEORGIA STATE UNIVERSITY

MASTER OF BUSINESS ADMINISTRATION, 2003

PENNSYLVANIA STATE UNIVERSITY

BACHELOR OF SCIENCE IN LABOR AND INDUSTRIAL RELATIONS, MINOR IN BUSINESS LOGISTICS, 1993

UPS

RECOGNITION AWARD FOR DTCI PROPOSAL, 2008

BUSINESS LEADERSHIP AWARD, 2007

GEORGE WASHINGTON UNIVERSITY

Master Certificate in Project Management, 2006

PMI

Certified Project Management Professional (PMP), 2005

ENTERPRISE EXPERIENCE

ENTERPRISE SOLUTIONS EXPERIENCES:

Asset Management & Procurement (Ventyx), Manufacturing Execution (SAP)

Transportation Management (i2, Oracle), Warehouse Management (Infor, Manhattan Associates )

Customer Relation Management (Salesforce.com), Supplier Management (GT Nexus)

Healthcare (SAP Order Management, SAP Order to Cash)

SDLC Experiences:

Pre-Sales, Program Initiation, Scope and Solutions Definition, Planning Management

Requirements Validation, Functional Design Documentation, Use Case Modeling

EAI-based SQA, Configuration Management, Client Implementation

Solutions Maintenance

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