Karen A. DuVall

Parker, CO *****

303-***-****

ab9rs2@r.postjobfree.com

I am a client-support professional with excellent administrative and

customer service skills. Integrity and honesty are the cornerstones of my

character.

. Client-Focused ( Excellent writing & editorial

skills

. Multi-tasking ( Detail-oriented

. Office Administration ( Type 65 wpm

. Strong Organizational Skills ( Microsoft Word/Excel

PROFESSIONAL EXPERIENCE

Wage Works, Inc. Centennial, CO

Jan 2004 - Present

Customer Service

. Represent Wage Works at employee benefit fairs. Present information

about FSA/HSA/HRA accounts (tax advantage plans) to working adults

. Assist participants by solving problems and providing information to help

them understand their accounts

. Respond to large volume of inquiries from participants regarding their

tax advantage plans as well as their COBRA accounts which have very

strict and confidential government regulations

. Process claims, receipts and all forms submitted by participants

. Organize and set up many types of business meetings, including sales,

client, employee morale functions and philanthropic events

Jarvis Insurance Agency, Parker, CO

2001-2003

Customer Service

. Assisted clients with bill paying, auto/home insurance quotes, and other

general information

. Drafted business correspondence for colleagues

Integrated Medical Inc, Englewood, CO 1998-

2001

Medicare Billing Specialist (Durable Medical Equipment)

. Billed Medicare electronically for 200+ Medicare patients

. Composed large volume of correspondence to patients and secondary

insurance companies

. Tremendous amount of organization and customer service skill

MTB Project Management Professionals, Greenwood Village, CO

1997-1998

Administrative Assistant (Project and Construction Management Services)

. Edited proposals and correspondence, typically within very tight

deadlines

Additional Experience

Hughes Aircraft Co - Space and Communications Division, El Segundo, CA

Administrative Assistant to the IT Director /Programmer

Employed 14 years

. Assisted Payroll to ensure the correct government space programs were

billed. Completed other administrative duties as assigned

. Used COBOL and report writers to support program managers with budget

management

United Nations, New York City

Administrative Assistant/Bi-Lingual Clerk (French)

Employed 5 years (Press Office)

. Edited, formatted and distributed a bi- monthly newsletter in English and

French reporting on current economic/social situations facing the world.

This was sent to all UN agencies including UNICEF and FAO. Completed

other administrative tasks as assigned

. Provided administrative support during UN Conferences

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EDUCATION

Queensborough Community College, Bayside, New York City

Business Administrative course work

El Camino College, Torrance, California

Computer Science course work

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VOLUNTEER ACTIVITIES

US Air Force Academy Colorado Parents' Club

Colorado Master Gardener with Colorado State University Extension (2004

through 2011)

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