Jacqueline M. Ayers, MBA

**** ********* *** ******, *** 1B

Plantation, Florida 33324

Phone: 954-***-****

Email: ab9rcr@r.postjobfree.com

SIGNIFICANT STRENGTHS

Strategic Planning Compliance Activities Performance Improvement Human Resources

Quality Assurance Policies and Procedures Organization Accreditation Employment Law

Job Analysis Performance Evaluations Training and Development Employee Relations

EDUCATION

Masters, Human Resources Management

Pending

Keller Graduate School of Management, Online

Masters, Business Administration

2007

Carlos Albizu University/Miami, Florida

Bachelors, Psychology

2004

Carlos Albizu University/Miami, Florida

EXPERIENCE

Better Way of Miami, Inc. 2007-Present

Miami, Florida

Supervisor: Michael Festinger, Chief Executive Officer

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Director, Human Resources Department

Directly responsible for the Human Resources Department and its responsibilities, actions and inactions; directly

involved in all employee relations issues, development and implementation of departmental policies and

procedures, ensuring criminal background screenings of all direct care staff pursuant to State of Florida Chapter

397 regulations*, staffing and staff competency, training and development of staff, recruitment and retention,

performance evaluations and measures, and managing the employee benefits and compensation. Ensure

compliance with Federal and State regulations to include ADA, FSLA, FMLA, and other employment laws.

Responsible for Unemployment Compensation and Workers’ Compensation programs.

*Successfully passed the State of Florida Department of Children and Families (DCF) Level I and II criminal

background screening. Rescreened every five years as required by 65D-30 FS.

Project Leader, Agency Accreditation Team

Co-Chair, Continuous Quality Improvement Committee

Directly responsible for the implementation** of and conformance with accreditation standards as outlined by the

Commission on the Accreditation of Rehabilitation Facilities; guiding Leadership and the various departments to

act in accordance with accreditation quality standards.

**Better Way of Miami was awarded its second consecutive 3-year accreditation (January 1, 2013 through

December 31, 2015).

Single Point of Contact (SPOC)

Pursuant to DCF, all licensed providers must be in compliance with the Americans with Disabilities Act (ADA),

Section 504 of the Rehabilitation Act, the US Department of Health and Human Services (HHS) Settlement

Agreement between HHS and DCF, DCF Statewide Auxiliary Aids and Service Plan, and CFOP 60-10 Chapter 4

must appoint an SPOC as a representative of the Agency. Directly responsible for the implementation and

organizational compliance of Federal, State, and licensing agency regulations, training and education of the staff

and the appropriate amendments of Agency forms.

City College 2010-2011

Ft. Lauderdale, Florida

Direct Supervisor: Angel Miraglia-Dunn, MBA

Prepared and facilitated classed in the Business Department for students in the Associate’s and Bachelor’s degree

programs. Some classes taught include: Business Ethics, Principles of Management, Business Trends, Quality

Assurance and Evaluation, Project Risk Management, Project Management Seminar, and Human Resources

Management. Participated in college activities including fundraising activities and student-run contests.

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Medlink Professional Management Group, Inc.

2005-2007

Miami, Florida

Direct Supervisor: Lawrence Duran, M.Ed

Human Resources Supervisor

Directly responsible for the Human Resources Department; ensuring criminal background screenings of all direct

care staff pursuant to State of Florida Chapter 397 regulations* and the Agency for Healthcare Administration

staffing and staff competency, training and development, recruitment and retention, ensure completion of

performance evaluations, and managing the employee benefits and compensation. Ensure compliance with

Federal and State regulations to include ADA, FSLA, FMLA, and other employment laws including federal labor

law posters. Ensure human resources documents and personnel files were in compliance with accreditation (Joint

Commission on the Accreditation of Healthcare Organizations, or JCAHO) and regulatory bodies.

*Successfully passed the State of Florida Department of Children and Families (DCF) Level I and II criminal

background screening. Rescreened every five years as required by 65D-30 FS.

*** Successfully passed the Agency for Healthcare Administration (AHCA) Level II criminal background

screening.

NOTE: Medlink Professional Management Group, Inc. permanently closed in October 2010.

ACCREDITATION EXPERIENCE

Commission on the Accreditation of Rehabilitation Facilities (CARF), Administrative Surveyor

Present

Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) 2005-

Present

Assisting Furies Corporation in preparing healthcare organizations for upcoming JCAHO surveys, and

maintenance of quality standards.

COMMUNITY ACTIVITIES

211 First Call for Help (Information and Referral) Telephone Operator (Ft. Lauderdale, FL); March of Dimes 5K

walk/run 2010 (Ft. Lauderdale, FL); AIDS Healthcare Foundation (AHF) 10K run/walk 2010 (Ft. Lauderdale,

FL);

Susan G. Komen 5K walk/run 2010 (Ft. Lauderdale, FL); Toys in the Sun Run 2010 (Pompano Beach, FL);

Allapattah Toy Run 2010 (Miami, FL); AIDS Healthcare Foundation 2012 AIDS 5K Walk/Run (Ft. Lauderdale,

FL);

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World AIDS Day Walk 2012 (Wilton Manors, FL).

MEMBERSHIPS

Member, Behavioral Health Advisory Council, Florida Certification Board 2009-

Present

APA, AMA, CAUAA, PSI CHI

MISCELLANEOUS

American Red Cross, Authorized Provider, CPR/AED and Standard First Aid 2005-Present

Fluent in English and Spanish, partially fluent in American Sign Language

REFERENCES

Available Upon request

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