NATASHA GRESHAM

*** ***** ****** ****** ******, NJ 07050 / 973-***-****

ab9r25@r.postjobfree.com

OPERATOR AND CUSTOMER SERVICE SKILLS

0. Certificate: Software Applications Specialist (2008)

0. CSAA Certified Central Station Call Center Operator (2012)

0. Certified FDNY F40 Dispatch Operator (2013)

0. Advanced computer skills: Microsoft Office Word, Excel, PowerPoint,

MAStermind, Outlook, Internet savvy, E-mails, and Desktop Publishing

knowledge

0. Acquires strong communication and writing skills

0. Provide clerical support, excellent and enthusiastic telephone

etiquette, attentive to detail, filing, faxing, copying, data entry,

word processing and type 45 w.p.m. with accuracy, team player

WORK EXPERIENCE

AFFILIATED MONITORING / LIFESTATION Union,

NJ

Central Station Call Center Dispatch Operator /PERS Operator

10/2012- 4/2013

PERS (Personal Emergency Response System) Operator, answering Medical Alert

signals

Certified CSAA Operator in Central Station Call center

Certified FDNY F40 Dispatcher; handle fire phones, test phone lines,

dispatch

Utilize MAStermind software to verify and notify subscribers of alarm

signals for Fires, Burglars, Panics and Medical alerts as well as Elevator

emergencies and Trouble signals for the alarm equipment

Dispatch to Police Dept., Fire Dept., EMS and other Response Agencies

Handles incoming calls to assist Installers and Subscribers in alarm

history and set up new accounts

ESSEX VALLEY SPINE CARE East Orange, NJ

Front Desk Receptionist / Administrative Assistant 10/2009-

8/2012

Pre- certify Trigger points for Medical Doctor, Pre-cert consults,

evaluations and EMG's for Neurology, Pre- cert for epidurals for Pain

Management, some billing and coding

0. Operate front desk, maintain the office, answer phones, and take

messages

Handle collections in the Billing Department to obtain bill status and

check

Schedule appointments for MRI's, Neurology, Pain Management, Acupuncture,

Orthopedic for patients, and create new files; obtain insurance info for

claim

0. Develop X-ray films of patient's Cervical and Lumbar spine, Lateral

and A-P

File, copy, fax patient's insurance, doctor's notes and pre-cert

information needed

New Jersey Performing Arts Center (NJPAC) Newark, NJ

Ticket Service Call Center Representative 12/2010-8/2011

0. Utilize strong communication skills as well as telephone etiquette in

the Inbound calling center to assist patrons with their purchase of

tickets for desired performances

0. Work inside the Box office where we assist patrons one on one and by

telephone for tickets

EDUCATION

0. Essex County College Training, Inc., Newark, NJ.

Certificate: Software Applications Specialist (600 hour) - 2008

Earned 60 College Credits (Business Writing, Math and Computer Literacy)

0. Essex County College Training, Inc., Newark, NJ

Certificate: Phlebotomy Technician - 2007

0. Montclair High School

Graduated: Received High School Diploma 2002 -2006

References Available Upon Request

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