INFORMATION TECHNOLOGY MANAGEMENT

A distinguished Director of Information and Software Engineering with

expertise in a diverse range of technologies within multiple industry

settings. Demonstrated success managing Requirements, Software Design,

Quality Assurance, Product Development and Internet Technology. Well

organized, results oriented individual with proven ability to implement

standards, procedures and processes that improve business functionality.

Solid management skills, capable of leading and motivating individuals to

maximize levels of productivity while forming cohesive team environments.

Exceptional communicator, focused on building strong client relationships.

* Systems Integration /EDI /API * Software Engineering *

Internet Technology

* Executive Management * Networking *

Client Server Technology

* Project Management * Data Warehousing * Quality

Assurance

* Enterprise-Wide Implementation * Product Development *

Business & IT Planning and BPR

* Sales Support * Process Management * Partner/Vendor

Network Creation

PROFESSIONAL PROFILE

> Transform organizations through superior IT project management,

strategic planning, and excellent customer service to increase

productivity and revenue growth; consistently exceed goals and

objectives.

> Organized and detail oriented with ability to implement and support

sales of technology-based solutions to Global 1000 Companies;

experience in IT consulting, offshore IT delivery, software

development and management, Agile System Development Life Cycle

(SCLC), solutions architecture, infrastructure management and

requirements development.

> Results-driven with a proven track record in product development and

applications development management; exhibit ability to bridge the gap

between technology and business.

> An empowering leader who can select and lead talented teams to

accomplish the company's vision, strategies and plans. Willing to be

held accountable for results and will hold others accountable for

their individual and team performance. Exhibit diagnostic and

collaborative problem-solving skills; proficient in translating

individual needs into customized and cost-effective business

solutions.

> Certified in Level 3 Capability Maturity Model Integration (CMMI), ISO

9001, SCRUM and implemented ITIL standard based processes to improve

overall organizational performance.

> Communicate technical and complex information easily and concisely.

Professional Experience

VOLKSWAGEN OF AMERICA, Herndon, Virginia

IT Program Manager VWoA (Contractor) October 2012 - June 2013

Technology Delivery and Business Portfolio Creation and Management

Managed complex systems development projects totaling $12 million. Managed

and synchronized scheduling, dependencies, milestones, tracking variances,

resource leveling against multiple projects. Monitored activities across

multiple project deliveries to ensured accuracy, quality, and integrity.

Led project status meetings and created status reports. Assessed customer

requirements; analyzed business events and data, evaluated possible

solutions, and presented recommendations to management. Provided daily

direction of team leaders responsible for project delivery within the

project and promoted a cooperative environment. Maintained effective

relationships and open communication with customers, team leads and

suppliers.

. Eliminated costly work delays by setting up processes to ensure all

contractors were prepared prior to start of work.

. Reduced costs of systems development through effective prioritization of

features to meet business demands within budget and timeframes.

. Defined requirements and implemented Dealer network interfaces supporting

VW's new CARNET product that provides a seamless link from cars and

iPhone , Android phones or computers to the VW network.

QUOVIDION, LLC Reston, Virginia

IT Management Consultant January 2011 - October 2012

Solutions and Technology Improvements

Quovidion is a full service IT technical services and solutions company

based in the UK serving Global 1000 Corporations.

. Provided project advisory services. Utilized expertise in IT quality

strategy and delivery frameworks to support client requirements and

deliverables.

. Wrote proposals and negotiated contracts with fortune 1000 companies for

outsourcing application software development, system integration and

business process improvement.

LEXMARK (BRAINWARE INC) Ashburn, Virginia.

Vice President Product and Service Delivery May 2008 - October 2010

Technology Leadership and Innovation Achievements

Brainware, Inc. is a software product provider that serves over 400 Global

2000 corporations and government agencies with fast, "intelligent", ETL of

unstructured documents into corporate ERP systems supporting their supply

chains.

Directed Information Technology and professional services delivery

operations for a $40 million company providing products to both

international and domestic markets. Managed multiple departments:

Professional Services, Development, Research, Customer Technology

Integration, Quality Assurance, Documentation, Systems, and Product

Development. Supervised two development teams: internal systems/ client

systems, back office automation and Internet Technologies. Negotiated

vendor contracts. Managed 45 staff members and a $14 million annual budget.

. Ran the global professional services division of 20 staff and 5 partner

vendors that deployed $40 M of annual product sales. Improved profit

margins from 13% to 40% in 8 months. Increased deployment capacity by

200%. Improved customer referral rate by 100%.

. Established Quality Assurance, IT Development, Professional Services,

Training/Support, Documentation departments that improved internal

processes and enhanced productivity.

. Spearheaded management of a $1.5 million product stack redesign effort

which resulted in new Cloud based products and helped increase revenues

by 50%.

. Instituted previously non-existent project management guidelines within

organization to improve ability to meet time lines, budgets and business

objectives which resulted in a 300% increase in profitability and 80%

reduction in customer integration timelines.

. Created an international network of integration vendors that expanded our

market penetration by 30%.

. Provided input into the business plans for FY 2008, 2009 and 2010.

LCL Leesburg, Virginia

CEO March 2007 - March 2008

Technology Consulting and Business Management

Developed and deployed technical solutions for clients to meet their

business objectives. Assessed client 'as is' states through requirements

definition. Developed strategic IT plans and developed tactical project

approaches. Developed and maintained complete lifecycle plans and

artifacts.

. Fulfillment House, LLC Herndon, Virginia. January 2008 to March 2008.

Developed technology for a company providing direct mail marketing

systems to nationwide clientele. Provided version control management,

functional documentation and application support assistance. These

systems processed up to 100k monthly invoices and wellness mailings on

behalf of Aetna.

. APEX Herndon, Virginia. October 2007 to December 2007. As interim GIS

Program Manager, directed software engineering and operational support of

6 domestic vendors and 3 offshore engineering teams totaling 600 staff.

The project consisted of correcting geospatial data supporting AT&T's

telecommunications terrestrial network components which lead to millions

of dollars of annual line maintenance cost savings. Implemented

procedures for issue enhancement tracking and resolution.

AMERICA ONLINE CORPORATION Ashburn, Virginia.

Executive Program Director, Digital Services August 2004 - February

2007

Web 2.0 Products and Services Creation and Deployment

Recruited in as a change agent to transform AOL's Digital Services program

management office into an effective forward-looking product and delivery

organization. Reported to the CIO and interfaced with the related C-Level

lines of business and technologies groups.

. Provided leadership over the Program Management Office staff functions:

Project Portfolio Management, Resource Management, Metrics and Reporting,

Financial Management, Governance, SDLC/Toll Gate Process and SOX

Compliance, Risk Management, Change Management, Communications, and

Training.

. Lead the delivery of large-scale consumer facing software products.

Managed projects through the entire Software Development Life Cycle.

Accountable for meeting delivery, operational and financial performance

SLAs. Supported multiple groups totaling 3.2 million FTEs with a budget

of $250 million.

. Successfully managed the launch of multiple eCommerce projects and

features that generated $600 million revenues. The Division encompassed

five market segments: Mobile, VOIP, Digital Music, Safety and Security,

Web Storage, and Education. Key properties included MapQuest, Tegic,

Music Now, XDRIVE and VOIP elements of AIM.

. Defined project scope of work, financial plan, its goals and

deliverables.

. Tracked project deliveries using project management tools.

. Traced, analyzed, escalated and resolved issues to minimize project risk

factors.

. Obtained Scrum Master Certification through AOL.

DELL PEROT SYSTEMS CORPORATION Herndon, Virginia.

Solutions and Services Deployment Manager 1997 - 2004.

Global Enterprise IT Development, Deployment and Operational Management

. Maximized efficiencies through the development, delivery, and maintenance

of a custom $800M ERP system for National Car Rental and Alamo that ran

all aspects of their business and fleet operations.

. Integrated testing resources from 9 subsystems, aligned testing processes

with industry standards. Designed plans and guided resources into a

centralized Testing Center of Excellence model which increased

versatility of resources that enabled staff to complete 50% more software

development projects.

. Created and implemented procedures that defined the software development,

release and version control lifecycles that improved product quality and

decreased product release time. Results included released software

(>72,500,000 lines (non-comments)) with low defects. There were no post-

release fallbacks in 7 years and no Sev1's resulting from eight major and

36 monthly maintenance releases. Severity level 2 and 3 defect rates

remained at less than 1%.

. Acquired project resources, created and maintained time and cost tracking

processes including substantial earned value analysis, maintained program

risk plans, initiated and maintained change control processes, created

and executed communication plans, total quality plans and customer

satisfaction plans. Developed detailed program plans, project schedules,

business cases, etc. for major project/programs outlining key success

factors.

. Demonstrated exemplary team leadership skills and served as Integration

point for all software feature delivery. Managed matrixed staff of 100

consisting of team leads, programmers, subject matter experts, and

software testers and participated in recruitment of over 60 staff.

. Successfully reduced customer's total cost of IT ownership spending by

$10 million per month and eliminated all single points of failure across

the enterprise http://www.outsourcing-journal.com/aug2006-perot.html .

. Key player in Perot Systems receiving ISO 9001 2000 and CMMI level three

certifications. Optimized operations by providing expertise on and

documenting policy and process.

COMPUTER RESOURCE MANAGEMENT INC Herndon, Virginia.

Division Chief

1995 - 1997

IT Division and P&L Management

CRM was a $30 million 8(a) small business professional services

firm providing computer systems development, systems

engineering and integration services to Government agencies,

Federal prime contractor and major corporations.

. Reported to the COO. Identified, evaluated, and coordinated new business

opportunities.

. Management of: scope, schedule, budget, project team and all other areas

of IT projects with Civilian government agencies.

. Designed, deployed and managed testing for RF oprimization a WIFI and

Land Mobile Radio sustem to the DLA in the Texarkana Army Depot that

supported the use of 5 thousand two dimensional bar code scanners to

enter retreive data into the DLA Inventory Management and Stock

Positioning System.

Sallie Mae Washington, D.C.

Technology Implementation Manager 1988 - 1995

Higher Education Product Management and Implementation

. Worked within the team that provided Divisional oversight for

prioritizing, budgeting and monitoring technology product enhancements.

Created the process to prioritize and manage application support

activities affecting the primary product stack. Provided weekly project

status directly to the CMO. Reduced average software bug fix turnaround

timeframes by 70%.

. Developed private education lending programs for national and regional

banks. Prepared and submitted business cases, initial planning documents,

scope of work, benefit determination, and cost estimation.

. Wrote requirements and architected software for the Corporate Investment

and Asset/Liability Management applications which combined managed a $120

Billion portfolio of debt and investments. Created the project plan and

assigned and tracked team members' progress and project schedules,

Identified project risks. Designed and implemented project status reports

and communications. Hands-on tasks included requirements analysis,

assisting with design, user interface design and final release

preparation

PRIOR to 1988

Prior experience includes over 5 years of hands-on functional and

architectural systems design, implementation and management of high profile

Commercial and Government systems for Informatica Corporation, MCI

Telecommunications Corporation and XMCO, Inc.

EDUCATION & PROFESSIONAL DEVELOPMENT & AFFILIATIONS

Bachelor of Science in Finance, George Mason University ? Fairfax, VA

Scrum Master, AOL Corporation, 2006 Agile CMMI

Agile and Lean Software Development ITIL v2 Service Management (ITSM)

Bio-IT World - Cloud Computing Oracle ERP User Networks

ISO 9001 / 2000 Technical Project Managers Workgroup

Project Management Professional, Perot Rotary International

Systems Corporation, 2000 Board of Directors Big Spring HOA

ADDITIONAL TRAINING AND CERTIFICATIONS

Successful Project Workshop Facilitation, Perot Systems Corporation (2001).

Customer Service Workshop, Perot Systems Corporation (2000). E-business

Concepts, Perot Systems Corporation (2000). Leadership Development

Workshop, Perot Systems Corporation (1999). Competitive Strategy program

taught by Michael Porter, Harvard Business School Sallie Mae (1989). EDI

Methods and Strategy, Cooper and Lybrand, Sallie Mae (1993). Imaging

Workflow Concepts and Architecture, Sallie Mae (1993). Negotiating to Win,

Wharton Business Institute, Sallie Mae (1990). Perot Systems Corporation

Advisory Board for Standards and Procedures (2003). Perot Systems

Corporation Advisory Board for CMMI (2003). ISO 9000 Certification (2003).

Global Services Support Software Test Subject Matter Expert (2004).

MANAGEMENT OF TECHNICAL ENVIRONMENTS

Operating Systems: MS-DOS, Windows 2000/NT/XP, Server 2003/2008, Windows 7,

Sun Solaris, UNIX, and LINUX

Desktop Applications: Expert: MS Word, MS Office Suite, MS Project, Visio,

and Adobe Acrobat

Data Base Management Systems: Oracle, DB2, SQL Server, Sybase, MS

Access,and Active Record

Packaged Solutions: Weblogic, TIBCO, True Change, Mercury Test Director and

LoadRunner, Rational ClearCase and ClearQuest, Remedy, Telogic Doors, CA

Clarity, JIRA, RUP, Teamwork, and Primavera Teamplay, MS Project, Live

Meeting, Share Point, Clarity, JIRA and Remedy various systems monitoring

tools and utilities.

Programming Languages: C, C++, AJAX, Java, Javascript, SOAP, PHP, .NET,

ASP.NET, RMI, HTML, SQL, JCL, COBOL, SAS, TUXEDO, Oracle forms, and PRO*C

Networking: LAN, WAN, TCP/IP, WINS, DHCP, DNS, ISDN, DSL, T1, T3, Big IP,

and Wireless

Hardware: IBM, Sun, HP, Compaq, Dell, and EMC

Architectures: Model/View/Controller (MVC), Service Oriented Architecture

(SOA), Software as a Service, Client-Server, J2EE, SAN, Cluster Servers,

MVC, STRUTS, Cloud Computing, and High Performance Computing

ERP: SAP, Oracle E-suite, PeopleSoft, JD Edwards and Custom

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