Raisa Pradhan

** ******* *******, ********* *** *GH, UK

+447*********

ab9qhd@r.postjobfree.com

Profile

A committed, self-motivated and hardworking candidate with a bachelor's

degree in Hospitality Studies and a master's in International Hospitality

Management; extensive focused work experience within the hotel industry ;

strong working knowledge on different food and beverage presentation

styles; adept at paying keen attention to details to ensure excellent

customer experience; valuable exposure to continuously changing hotel

environments and to various personalities and cultures of guests; solid

organization, time management, problem solving, multitasking and computer

navigation skills; effective multilingual communication, social

intelligence and stress management skills; good knowledge of and can

effectively operate Opera PMS version 5: taking a booking, check-in,

check-out, billing, posting charges, and communicating effectively and

professionally with guests as per brand standards.

Key Skills

. Hospitality Studies undergraduate with a UK master's degree in

International Hospitality Management; certified in basic food and

hygiene; solid academic background in hospitality marketing,

leadership and entrepreneurship in hospitality, hospitality service

excellence and international food and gastronomy.

. Extensive focused work experience within the food and beverage

industry; strong working knowledge of different food and beverage

presentation styles; ability to effectively carry out daily

operational tasks as required in an efficient, courteous and

professional manner as per hotel brand standards; capable of working

independently as well as in a team to reap productive results.

. Adept at paying keen attention to details to ensure excellent

customer experience; valuable exposure to continuously changing

hotel environments and to various personalities and cultures of

guests; process and solutions-oriented during crisis situations;

good ability to work under pressure in achieving departmental

targets and goals and, at the same time, meet guests' expectations.

. Solid organization, time management, problem solving, multitasking

and computer navigation skills; good ability to work with MS Office,

e-mail servers and the Internet; effective multilingual

communication, social intelligence and stress management skills; can

communicate in English, Hindi, Marathi and basic German.

Education

2010 - 2011

Sheffield Hallam University

Master's Degree in International Hospitality Management

2007 - 2010

Bachelor's Degree in Hospitality Studies

University of Mumbai

Awards

2010

International Achievement Scholarship

Sheffield Hallam University

Career Profile

Sept. 2012 - Present

Holiday Inn Express

Guest Service Assistant

. Involved in the preparation and service of breakfast and conference

lunches; effectively presents the breakfast area and tables by

stocking up crockery, cutlery, napkins and food and beverage items

in a quick and efficient manner to cope with the busy period;

prepares hot breakfast items such as croissants, sausages, etc. and

replenishes them and other items such as yoghurt, milk, juices, etc.

. in the Express Breakfast area.

. Takes food orders during dinner service at the bar POS and prepares

bar drinks for guests; efficiently serves food items.

. Interacting with guests in a polite and friendly manner and handling

guest requests as well as taking their feedback to improve the

overall service experience; assists guests by providing information

on food and drink products and by answering their general queries

about breakfast and dinner schedules.

. Trains new staff on the effective execution of Express Breakfast

standards.

. Places food orders for items required for the week ahead; takes

stock if and when required; follows FIFO procedures while handling

food and beverage stock.

. Follows the rules of stock rotation, and labels and arranges food

and drink items accordingly; ensures that all food hygiene, health

and safety standards are met.

Sept. 2011 - Feb. 2012

Customer Service

McDonalds Restaurant

. Took orders on tills and quickly assembled food and drinks;

effectively handled cash and debit card transactions.

. Amended customer orders with the kitchen staff when required and

maintained a welcoming attitude.

. Provided information about new promotional items to customers and up-

sold food and drinks to increase sales.

. Helped team members to finish their orders on time, thereby

enhancing team efficiency and service.

. Worked quickly during busy periods and stocked up food, drinks and

other items.

May 2008 - Nov. 2008

Trainee

Le Royal M ridien

. Involved in day-to-day operations by preparing covers and serving

pre-plated dishes, stocking cutlery and crockery, recording linen

exchange, maintaining cleanliness in back area and setting tables as

per restaurant standards.

. Used the POS system to input orders and print guest bills.

. Welcomed and greeted guests into the hotel; functioned as hostess

and dealt with the guests' queries and provided travel information.

. Set up the conference and meeting rooms with amenities for the lunch

buffet; looked after the lunch's replenishment and presentation.

. Maintained good personal grooming, being presentable at all times

and quick in service.

. Helped in assembling and decorating the banquet halls prior to

meetings; prepared and served tea and coffee service during meeting

breaks.

. Communicated effectively with team members and took the initiative

in dealing with guest queries and problems.

Additional Skills:

. Computer Literate: Microsoft Word, Excel and PowerPoint. Well versed

in the use of Internet

. Basic Food and Hygiene Certificate(Level-1)

. Certificate of Employment Eligibility

. Course on operation of Opera PMS V.5 from Reception Academy, London.

References:

Available upon request

Contact this candidate