Customer Service Manager
Resume:
Mark
Stamper
Operations
ab9qa4@r.postjobfree.com
Reynoldsburg, Ohio 43068
Employment
**** – Current H oneywell ACS
** **** *** ********** **********
Primary responsibilities include supervising a cross-functional assembly and testing dept.
p roviding guidance and leadership while monitoring and measuring departmental goals
using Tiered Accountability. Department was responsible for $40 million a year in sub-
assembly production. Implemented HOS (Honeywell Operating Systems) framework for
p roduction facility to reach a “Bronze” level of manufacturing. Developed Visual Tag
M anagement System for Site (Kanbans and Shop Work Orders.) Sustained a consistent
record of driving progress and improving efficiency.
2008 – 2012 H oneywell ACS
4 y rs. Engineering Technician
E ngineering Tech of a Value Stream Process with 5 high level cells with 50+ assemblers/
testers. Reported all Quality metrics daily to Operations Manager. Traveled alone and with
teams to visit customer’s sites to assist in setup and testing of equipment.
2004 – 2008 H oneywell ACS
4 y rs. Service Technician
Primary responsibilities were diagnosing and scheduling repairs of t ransducers. Effective
communication was key to assure Customer Service Engineers were receiving proper repair
and calibration information to report back to customer. Assisted in a multi-million dollar
acquisition that took 6 months in which I t raveled weekly to wri te SOS’s (Standard
Operating Sheets) for t raining and building of new products.
2002 – 2004 A uto I llusions
2 y rs. Sales Manager
Develop and attain customer experience and sales objectives for retail store. Sell all products
and services offered. Maintain strong knowledge of all products, accessories, pricing plans,
p romotions and service features. Provide customer service and ensure an extraordinary
customer experience.
Education Skills
Full Sail University, Florida Computer Skills
Bachelors, I nternet Marketing M icrosoft Office, Excel, PPT or Keynote
Focus on Market Research, Product Photoshop, Dreamweaver,
Development, Project Management, SEO, Oracle, Business Objects
Web Metrics, Business Ethics and
Affiliate Marketing.
M orestream U. @ Honeywell Awards And Achievements
Lean - Six Sigma Green Belt Certified First Responder – First Aid and CPR
Project focused on increasing FPY Honored at the 2011 Global Sales Conference
(First Pass Yield) using the DMAIC for MVP “Doing What it Takes” Award
Methodology and reducing the 7 wastes. Sliver and Bronze Honeywell Rewards for
Getting Results
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