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Quality Assurance Manager

Location:
Ooltewah, TN
Posted:
July 10, 2013

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Resume:

Barry DeLaughter

**** ***** ******

Ooltewah, TN 37363

423-***-****

E-mail - ab9pys@r.postjobfree.com

Summary

Quality Professional - Experience in developing and managing Quality

Systems. Previous Quality Director and Manager positions with extensive

knowledge in Lean and Six Sigma techniques; the implementation of

ISO9001:2008 Quality Systems; trained in the implementation of the TS16949

Standard; and proficient in composing PPAP (Production Part Approval

Process) Documents;

Experienced as a Tier 1 Supplier to GM, Ford, Chrysler, Toyota and all of

the heavy duty truck manufacturers, and a Tier 2 Supplier to Delphi, Molex,

Michigan Spring, Intec, FCI, Lear, and Special Devices. Familiar with

being a supplier to HP, Garmin, Motorola, Jabil, Solectron, Siemens,

Sanmina-SCI, Samsung, Nokia, Celestica, Canon, and Square D.

Traveled to several foreign countries as a company representative including

Mexico, China, Singapore, Malaysia, the Philippines, and Taiwan.

Professional Experience

Quality Manager - Gill Industries

2011 - Present

A global supplier of precision engineered assemblies, Gill Industries

designs, engineers and manufactures product that is involved in the

automotive, office environment, and multi-use vehicle market.

Trenton, GA

- Responsible for planning, developing and implementing techniques,

processes, and procedures for assuring and maintaining the desired

level of quality for all goods and services supplied by the company.

Coordinated with manufacturing, engineering, suppliers and customers

to resolve quality issues.

- Manages and directs two Quality Engineers, a CMM Operator, the

TS16949/ISO14001 Management Representative, two Quality Lab

Technicians, and two inspectors.

- Achieved single digit DPPM with outgoing quality.

- On track to reduce customer complaints by 25% from the previous year

Corporate Quality Assurance Manager - Lectrus

2010 - 2011

Leading electrical systems integrator and custom metal enclose designer and

manufacturer.

Chattanooga. TN

- Responsible for leading the company to the ISO9001:2008 certification

at three (3) manufacturing sites (Chattanooga, TN; Houston, TX: and

Sioux Falls, SD) - Management Representative, conducted gap analysis,

trained Internal Auditors, conducted ISO Awareness classes for all

employees, Management Reviews, and Document Control.

- Developed the Quality Management System - Quality Policy, Quality

Assurance Manual, Quality Metrics, and Document Control.

- Conducted weekly Quality Manager's Meetings as a means to improve the

quality of the organization.

- Helped to establish a customer satisfaction program.

- Served as a Leader for three (3) Senior Leadership Team Initiatives.

Regulatory Coordinator - Colonial Chemical

2009 - 2010

Leading producer of chemical components used in personal care, household,

and industrial cleaners, in addition to metalworking lubricants.

South Pittsburg, TN

- Responsible for ISO9001:2008 - Document Control, Internal Audits,

Management Reviews, Registration Audits, Surveillance Audits, etc.

- Responsible for the company's Safety Program including conducting

monthly safety meetings, implementation of weekly tool box safety meetings

and reporting to all state agencies in regards to company's safety

performance.

- Responsible for being in compliance to all local, state, and federal

environmental and safety regulations.

- Responsible for writing and maintaining all MSDS documents.

Global Quality Leader - Laird Technologies - Signal Integrity Products

(formerly Steward Manufacturing)

1997 - 2009

Leading provider of ceramic ferrite-based products

Chattanooga, TN

- Managed and directed two Quality Assurance Managers, six Quality

Engineers, and twelve Quality Technicians.

- Implemented the ISO9001:2000 and QS9000 Quality System at

manufacturing facilities in Mexico and in China along with maintaining

those same systems in the USA.

- Responsible for the quality development of the suppliers of

subcontracted product

- Responsible for preparing and submission of PPAP documentation to

customers.

- Reduced Customer Complaints by 44%, improved the DPPM (Defective

Parts per Million) Performance by 69%, and was the team leader responsible

for improving On Time Delivery by 33%.

Quality Assurance Manager - Excel Systems, Inc. 1996 -

1997

Leading supplier of automotive door modules and glass systems.

Pikeville, TN

- Managed the Quality Department composed of Quality Engineers, Quality

Supervisors, Lab Technicians and Inspectors.

- Achieved the QS9000 Certification and an A2LA Lab accreditation

within one year by implementing procedures, controlling documentation,

conducting internal audits, and hosting the certification audit in the role

as the Management Representative.

- Utilized Kaizen and Poka-Yoke techniques.

- Reduced DPPM performance by 62% and achieved a level of the Cost of

Quality at 1.23% of gross sales.

Quality Assurance Manager - Harvard Industries - Kingston-Warren Corp.

1992 - 1996

Automotive window sealing systems

Church Hill, TN

- Managed Quality Engineers, Quality Supervisors, Lab Technicians and

Inspectors. Achieved the QS9000 Certification by implementing procedures,

controlling documentation, conducting Internal Audits, and was the

Management Representative for the QS9000 Certification Audit.

- Attained the required DPPM (Defective Parts per Million) Goal for GM

and Toyota

- Implemented a Supplier Development Program

- Started a GM certified lab

- Trained personnel in SPC techniques

- Achieved the Tennessee Quality Award

Quality Assurance Manager - Bostrom Seating, Inc. 1989 -

1992

Heavy Duty Truck Seating

Piedmont, AL

- Managed Quality Engineers, Quality Supervisors, and Inspectors.

Maintained the ISO9001 Certification and achieved Ford Motor Company's Q1

Certification.

Certifications

- Certified Quality Engineer and Auditor - ASQ

- Lead Auditor

Education

- B.S. - Engineering Management - University of Tennessee at

Chattanooga

Professional Development

- Six Sigma Training - Laird Technologies

- TS16949:2002 Transition Course - Chattanooga State Technical

Community College

- ISO9000 - Lead Auditor Course - Rand E. Winters, Inc.

- QS9000 - Internal Auditing - Perry Johnson, Inc.

- Certified Quality Engineer - ASQ

- Certified Quality Auditor - ASQ

- Assessor/Lead Auditor Training - Irish Quality Association

- Statistical Process Control - University of Wisconsin

- 8D Problem Solving Tools Workshop - Applied Performance Strategies

- 5 Why Problem Solving - Quality Concepts LLC

- Outlook 2003 & Excel 2003 - New Horizons

- Financial Accounting for Managers - Jacksonville State University



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