Customer Service Representative
Resume:
Yolandie Prince
Delray Beach, FL 33444
ab9py4@r.postjobfree.com
Customer Service Representative with over 4 years of experience providing quality customer service.
Committed to Excellence Time Management
Management/Supervisory Skills Diligent Multi Task
Innovated Leadership Skills Dependable/Reliable
General Office Skills Proficient Microsoft Word/Excel
Front desk/ secretary Skills Bi Lingual Creole/English
Quality Assurance
Monitoring Skills
PROFESSIONAL EXPERIENCE
INBOUND CALL EXPERTS, Boca Raton, Florida 05/2012 – 06/2013
Office Receptionist
Scheduled/arranged Appointments
Scheduled meetings
Answered and transferred multiple phone lines
Maintained and organized files
Created spreadsheets
Received mail and signed for deliveries
INFINITY DISH NETWORK, Boca Raton, FL 02/2010 – 04/2012
Customer Service Supervisor
Customer service representative
Managed and maintained customer service call queue
made sure company’s policies and procedures were followed
Answered and transferred calls to appropriate departments
Retained active customers
Trained new employees, scheduled meetings
provided quality customer service gave general information on services and products
EDUCATION AND SPECIAL TRAINING
Pursing an Associate’s Degree, Business Administration, Palm Beach State College, Boca Raton, Fl
High School Diploma, Spanish River High School, Boca Raton, FL
Received Employee of the Month Award for 4 consecutive months thru Infinity Sales
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