summary

. More than three years of customer service experience in different

types of business

. Experience preparing Individual Income Tax Return

. Self motivated, quick learner, team player and good communication

skills

EDUCATION

B.B.A in Accounting

University of Houston Downtown, Houston, Texas

December 2011

B.B.A in Marketing

University of Houston Downtown, Houston, Texas

May 2013

WORK EXPERIENCE

Volunteer Tax Preparer January 2011- Now

Neighborhood Tax Center Houston -

Texas

. Prepared individual income tax

. Help and guide taxpayers when they fill income tax

. Give essential information to taxpayers about tax regulation

Associate Lead cashier January

2009 - March 2010

AMCO System Parking

Houston - Texas

. Answered customers' questions, and provide information on

procedures or policies.

. Received payment by cash, check, credit cards, vouchers, or

automatic debits.

. Guided Customer in the parking lot and resolve customer

complaints

. Prepared a daily transaction.

Sales Associate

January 2008 -October 2008

Wal-Mart

Houston, Texas

. Received payment by cash, check, credit cards, or vouchers

. Maintained clean and orderly checkout areas.

. Request information or assistance using paging system

Travel Assistant

August 2005 - May 2007

Texans Shuttle Houston,

Texas

. Arranged customer pickup and droop off location and time.

. Helped customer in the airport and hotel.

. General office duties: data entry answered phone, copied and fax

documents

. Prepared daily and weekly drivers' schedule.

COMPUTER SKILLS & OTHER RELATED KNOWLEDGE and ASSOCIATIONS

. Accounting & Marketing Software: QuickBooks, TaxWise, SAP, SPSS

. General software: Microsoft word, Microsoft Power Point,

Microsoft Excel

. Oil & Gas Accounting, International Accounting

. Social Media Marketing

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