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Manager Customer Service

Location:
Willow Street, PA
Posted:
August 21, 2013

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Resume:

TRACY LEED- MAGARGLE PAGE TWO

TRACY SUE LEED

*** ****** ****** • Strasburg, PA 17579

717-***-****

ab9pav@r.postjobfree.com

OBJECTIVE: Obtain a full-time position in Adminstration- Accounting or Information Systems office.

QUALIFICATIONS

PROFESSIONAL EXPERIENCE

CHESTER COUNTY INTERMEDIATE UNIT #24, Downingtown, PA 1999 - Current

System Analyst /Staff - Payroll Accountant - Manage the GEMS FMS and 2001 – Current

the ADP EHRMS systems including database administration, reporting,

processing improvements, application support, and other IT task. Build and

manage reporting solutions. System development in MS Access environment.

Perform a variety of Staff Accountant functions. Custom application builds in

MS Acces

Financial Analyst/ Internal Auditor – Executive Director office 2000 – 2001

Position reclassified to business office due to budget cut and staffing shortage in business office.

SASC Financial Software Support Specialist 1999 – 2001

Supported, developed, distributed and ensured efficient use of the School Administration Software to the

consortium members.

Help Desk Specialist

Provided backup support for the helpdesk staff assisting in providing user support to organization staff

troubleshooting PC and Mac issues over a cross platform network that includes offsite locations as well as

connectivity to the Chester County Fiber Optic Network.

ADVANCE SMALL BUSINESS SOLUTIONS, Strasburg, PA 1997 - Current

Accounting & Business Systems Consultant, Owner

Provide bookkeeping and accounting services. Development & review of financial statements. Consultations

for operations & business management. Business reconfigurations and systems development services.

ARCUS STAFFING RESOURCES, INC., Lancaster, PA 1998 - 1999

Corporate Accountant

Implementation team member for MAS 90-software upgrade, merging all national office databases, and

integrating offices to the central accounting servers in the Lancaster Corporate Accounting office.

Established the new Chart of Accounts, new A/P vendor's list, and the new A/R clients implemented

security access for the offices.

Implemented and coordinated the new systems/procedures and policies for A/P & A/R integrating

transactions with the central servers in Lancaster.

Performed daily activities in A/P, and A/R during the integration.

Administered the Corporate Fixed Assets using Best FAS software calculating monthly depreciation

amounts for financial reporting.

Wrote journal entries for end of the month close accruals for financial statements.

Supervised one accounts payable clerk. Supervision included hiring and firing determinations,

performance reviews, disciplinary actions, monitor work performance and quality, and approve employee

schedule such as vacations and personal time off.

ALLIED COMPUTER SERVICES, INC., Lancaster, PA 1997 –1998

Full-time Office Manager, Accountant

TRACY LEED- MAGARGLE PAGE TWO

FREY’S EVERGREEN PLANTATION, WHOLESALE NURSERY, GIFT SHOP & TRAINWORLD, Willow Street, 1994 - 1997

PA

Business Manager, Accountant

KIDS BARN, ROCKVALE SQUARE, Lancaster, PA 1990 - 1993

Retail Sales Manager

As the retail manager I was responsible for staff, sales clerks and

assistant managers including but not limited: Scheduling, hire

and termination decisions, performance work reviews, and

disciplinary actions, customer service items relating to staff, as

well as developing and managing store and employee schedules.

I was a managing supervisor for three years.

EDUCATION AND TRAINING

Florida Technical Institute, Melbourne, Florida

Master’s of Science, Information Systems Management - December 2008

Millersville University, Millersville, PA

Bachelor of Science, Accounting Major, Business Administration - June 2000

Harrisburg Area Community College Harrisburg, PA

Associate in Arts, Business Administration, Accounting – 1998

Microsoft Training 2004- current

Excel XP Level 3, Springhouse Computer School

Access 2000 Level 3 Application Development, Springhouse Computer School

Mastering Access 2002 Programming, Springhouse Computer School

Pennsylvania Association of School Board Officials (PASBO) Workshops:

Elements of School Finance; Issues and Procedures Payroll Processing; Business Managers Seminar; Newly Revised

PA School Accounting Manual; Commonwealth Budget Seminar; Annual PASBO Conferences in Hershey;

Accounting Issues and Special Funds; Spending Analysis and Benchmarking

Microsoft Training Seminar

Installing and Utilizing Windows NT Systems / Networks

ADP Clifton, NJ; Alpharetta, GA

EHRMS application, ADP- R & ReportSmith reporting, and ADP Software utility tools training

MSGovern – Government E Management Solutions, Harris Computer Systems St. Louis, MI

Application & Database administration training, various other trainings, and attendance at the annual conference

PROFESSIONAL MEMBERSHIPS

Pennsylvania Association of School Board Officials, PASBO, Current

PASBO Professional Registration as a School Business official – PRSBO – as of October 2009

PASBO Technology committee member – current

Pennsylvania Institute of Certified Public Accountants, Current

EPAITDM – Eastern PA IT data manager, member - Current

TRACY LEED- MAGARGLE PAGE TWO

COMMUNITY INVOLVEMENT

Steering Committee for Recreational Center, Current

Boro of Strasburg, Lampeter-Strasburg Recreation Commission, Strasburg, PA

th

30 PVI, Civil War living history Association, Civil War historian, 1985- current

Internal Revenue Service, Prior

Certified participant in the IRS Volunteer Income Tax Assistance Program

AWARDS AND HONORS

Nominated to the Who’s Who in Finance and Industry, 31st Edition 2000- 2001

Marquis Who’s Who

Appointed to the National Honor Society in Business Administration, October 1999

Iota Delta Chapter, Millersville University

Nominated to the National Dean’s List, 21st Annual Edition ID# 032**-**-**** 3

Appointed to the Roster of Outstanding Transfer Students from Community Colleges 1998

The College Board

Dean’s List Spring 1997, 1995- 1996, 1994 - 1995

Harrisburg Area Community College

Chester County Intermediate Unit #24 June 2002 Employee of the Month

Chester County Intermediate Unit #24 June 2010 Outstanding Service Award



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