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Customer Service Manager

Location:
Las Vegas, NV
Posted:
August 19, 2013

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Resume:

Laurie Gearhart

ab9oye@r.postjobfree.com

702-***-****

Qualifications

Contract Management, Executive Assistant, Project Contract Administration,

AIA Billings, Project Accountant - Commercial and Residential Construction,

GC and Subs, Subcontract Auditor, Office Management, A/P, A/R, Certified

Payroll, Credit and Collections

Work Experience

Ajilon Professional Staffing/Accounting Principals, Inc. October 2012

-August 2013 (Contract Positions)

Credit Services Representative, A/R/Payroll Accountant

. Service Credit Accounts

. Collect Payments on Accounts, help with disputes

. Preliminary Notice paperwork

. Prepare delinquent accounts for Legal process

. Monthly Lien releases

. Weekly Field payroll (Salary, Hourly and Piece employees)

. New Hire/I-9 Compliance

. Termination Reports

. Job cost worksheets to P.M.'s and Superintendents

. A/R Collections, weekly reporting to C.F.O., Deposits In Transit

reporting

Westfield Corporation. Los Angeles, CA June 2012- August 2012

Project Administrator, LA Airport Project (contract position through

Agency)

. Project Administrator

. Start up for LAX project

. Procurement of permits and necessary documentation for Airport project

. Facilitate new job set up

. Set up, manage, and archive job files

. Process client documents

. Process Subcontractor Pre qualification documents

. Request, collect, and process required documents for Subcontractors

. Process SOV and forward to AR department

. Monitor Notices of Completion and forward to Controller

. Set up foreman binders with necessary forms and all job specific

information

. Prepare and maintain comprehensive Project Coordinator Manual

. Specials projects as directed by Executive Team

. Monitor and record field reports

. Notify AP Clerk of Business License requirements

. Coordinate with estimating department for plans and specifications

Adecco/Bombardier Transportation. CA/Las Vegas, NV March 2010- June

2012

Terminal 3 Expansion/McCarran Airport

Subcontract Administrator (contract position through Agency)

. Contract Auditor and Subcontractor OCIP, Certified Payroll and billing

compliance

. Prepare OCIP contracts for sub-contractors and vendors for signature and

fulfillment

. Weekly meetings with subcontractors and Bombardier schedulers to track

progress

. Review monthly pay applications for accuracy and submittal

. Monthly Lien releases

. Weekly Certified payrolls

. Monthly OCIP compliance

. Monthly MBE/WBE Compliance paperwork

E.B.G., Las Vegas, NV November 2009-March 2010

Concierge/Ticket-Tour Sales

KHS&S Contractors, Inc. Las Vegas, Nevada. October 2003 to November

2009

Project Contract Administrator/Accountant

Projects: Jackson Rancheria, Jackson, CA, Carson/Tahoe Hospital, Carson

City, NV

Red Rock Casino, Las Vegas, NV, Allure, One Las Vegas Residences, Las

Vegas, NV

Palazzo Casino, Las Vegas, NV, City Center - Aria, Vdarra, Mandarin,

Harmon and Parking Garages.

. Prepared contracts for sub-contractors and vendors for signature and

fulfillment

. Purchase orders for Project Management implementation

. Change orders (processed and reviewed for accuracy for Project Management

sign-off)

. Job costing ( time and materials) - checked weekly job cost with project

manager to ensure all materials and labor were charged to the correct

cost codes

. Entered all payables into system

. Entered all subcontract pay applications into system - (AIA Billings)

. Review monthly pay applications for accuracy and submittal

. Lien releases

. MBE/WBE Compliance (monthly reporting)

. Certified payrolls /Union compliance - verify certified payrolls against

time sheets, California and Nevada

. OCIP compliance/OCIP Audits (with no infractions ), California and Nevada

. End of project close-outs on all tasks listed above to ensure proper

final payments to all subcontractors and to KHS&S.

. LEED Compliance

Panattoni Construction, F&H Construction, California April

2002 to September 2003

Administrative Assistant and Accountant (Contract Positions)

Skyline Construction, Stockton, California. February

2000 to April 2002

Executive Assistant to the CEO. / Property Manager

. Duties included credit and collections, Property Management, A/P, A/R,

payroll, estimating administration, construction contracts, change

orders; lien releases, job costing, document control, job cost auditing,

permit acquisitions; customer service and marketing.

Managed all Accounting and Administrative personnel.

Griffith Construction, Lathrop, California.

December 1998 to January 2000

Office Manager / Property Manager/ Executive Assistant

. Duties included credit and collections, Property Management, A/P, A/R,

payroll, estimating administration, construction contracts, change

orders; lien releases, job costing, document control, job cost auditing,

certified payroll.

Managed all office personnel and estimating departments.

High Sierra Lighting, Sparks, NV. February

1995 to November 1998

Office Manager

. Duties Included: A/P, A/R. Payroll for 18 employees. Proposals and

product procurement. Customer service from order through delivery.

Construction Lighting and Neon Signs. Supplied IGT with all lights for

gaming machines.

America West Airlines, Reno, NV December 1993-

February 1995

Call Center Supervisor

. Duties Included: On-floor training and monitoring inbound calls to the

airline. Passenger complaints and resolutions.

Collection Agency of Anchorage, Anchorage, AK October 1989

to November 1993

Collection Agent

Specializing in Humana and Providence Hospital re-bills.

Computer Skills

Microsoft Office Suite (Word, Excel and Outlook), WordPerfect, Works, Lotus

Notes, PageMaker Plus

Accounting Software: Peachtree, Penta, Timberline, Quickbooks Pro, Agile,

Crystal Reports, AS400, Primavera General and ComputerEase

Programs: Primavera Contract Manager, MS Project, Maximo, Re-Act, eBuy and

Concur

Certifications

OCIP (Administrative)

Training

Excel, Advanced Microsoft Office, (With the exception of PowerPoint),

Construction Collection, OCIP Compliance, LEED, HR Seminars, Quickbooks,

Timberline, SAP, Union Payroll, Certified Payroll, Maximo, Re-Act, eBuy,

Concur

I am experienced in all aspects of construction accounting.

> Cost tracking principles concepts, and systems.

> Various types of construction contracts (Lump Sum, Cost Plus, Cost

Reimbursement, Unit Price).

> Project management concepts.

> Preparation and analysis of cash flow schedules.

> Tracking, updating and analyzing change orders.

> Preparation and analysis of job forecasts.

> Research and analysis of daily costs.

> Production of daily, weekly, and monthly cost reports.

> Validating subcontractor invoicing and extra work submissions.

Submitting Monthly AIA Billings.

> Understanding the contract documents, payment vehicles, and job

costing.

> Assisting with the training and supervision of field administrative

staff.

> Assisting with project startup and closeout.

> Assembled and directed a staff of accounting and administrative

personnel that increased from 3 to 11 employees during a period when

the Las Vegas division annual revenue grew from $75 million to almost

$200 million.



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