JENNIFER GATREL

**** ***** ***** #**

La Mesa, CA 91942

619-***-**** ab9ow7@r.postjobfree.com

OBJECTIVE

To obtain a full-time position that will utilize my current skills in customer service

and expand my knowledge in sales by using my competitive background and

relationship building expertise.

EDUCATION

Mesa College, San Diego, CA

Business AS degree in progress

Quartz Hill High School, Quartz Hill, CA

High school diploma, 2001

EXPERIENCE

California Bank and Trust San Diego, CA

Customer Service Assistant II August 2008 – Current

Supporting the customer service manager with all operational duties including

•

reports, certifications, key logs, and customer inquiries

Balancing the vault and ATM, preparing cash orders and shipments

•

Opening new accounts, account review and maintenance, as well as conducting

•

sales calls

Attending educational seminars, training new employees, assisting coworkers

•

with tasks and projects

Outback Steakhouse Poway, CA

Server May 2010-November 2010

• Order taking and promotional selling

• Completion of alcohol and food certification

• Participating in team-building meetings and multi-tasking workshops

• Competing in sales contests

Wells Fargo Bank Palmdale, CA

Lead Teller May 2006- August 2008

• Supervising the teller line including helping to motivate the staff and increase

sales

• Organizing marketing campaigns for weekly promotions

• Performing cash counts and teller overrides

• Proficiency in opening and closing procedures, ATM and vault counts

BJ’s Brewery Palmdale, CA

Server August 2008-December 2008

• Preparing To-Go orders

• Taking orders, delivering drinks and meals

• Assisting large parties with a focus on current restaurant promotions

• Working shifts on the expeditor line

SKILLS

• Taking initiative

• Client relations and communication

• Organization and time management

• Self-driven, motivated, and ambitious

CERTIFICATIONS AND AWARDS

• Small business referral contest winner-May 2008

• Fraud/Loss prevention award-May 2010

• Sales and service certification-November 2010

• E-statement contest winner-October 2012

• First place customer service referrals-April/May 2013

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