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Manager Customer Service

Location:
North Las Vegas, NV
Posted:
August 12, 2013

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Resume:

Douglas Frost

**** ****** **** ***

North Las Vegas, NV. 89081

702-***-**** Mobile

ab9obj@r.postjobfree.com

Automotive Parts Manager / Director Automotive Industry

Experienced, dedicated and results focused professional, with proven

expertise in selling factory parts and accessories honed by many years of

experience in the automotive industry. Possess excellent business

judgment and time management skills, strategic thinking, innovative

problem solving, and outstanding leadership to deliver exceptional

results and increase revenues. Demonstrate outstanding presentation

skills and strong ability in establishing effective and productive

working relationships.

Career Summary

Worked for several car lines including

BMW, Ford, Honda, Infiniti, KIA, Nissan and Subaru

Controlled inventories from $500,000 to over $1,000,000

Grown Parts Departments size and profit

Trained several assistants to become Department Managers

Hired and fired employees

Increased Wholesale business

Increased counter sales

Helped raise CSI in Service by increasing fill rate to shop

Cleaned up inventories in several dealerships I came to work for

Key Strengths

Highly skilled in inventory control

Results oriented with strong problem solving and organizational skills

New business development and retention

Customer service and satisfaction

Leadership, mentoring and team building

Policies and Procedures implementation

Communication and interpersonal skills

A positive attitude and highly driven to succeed

Credentials

Mike Nicholes Inventory Management Training

ADP computer training

All BMW Parts Management training

BMW 20 Year Achievement Award

UCS computer training "PIC 1"

HONDA Financial Statement

DOT Hazmat for managers

INFINITI Parts Management and Wholesale Development

All required FORD Parts Manager training

Professional Experience

Team Ford Lincoln Las Vegas, NV

Parts Manager

Managed over $500k of inventory

Service drive fill rate 96-99% every month

Increased tire business over 150% in 2013, 2012, and 2011 vs. 2010

Managed a 10 person team

Maintained inventory for Quick Lane Service

BMW South County El Cajon, CA

Parts Manager

Managed $750k worth of inventory with less than 0.3 percent obsolescence

Improved fill rate to the service department

Doubled wholesale business in 2009 over 2008 by opening new accounts with

wholesale shops, performing follow-up visits, hiring a better Wholesale

Parts Manager and a better outside Delivery Company

Increased tire business in 2009 over 2008 by improving tire inventory and

returning older/

Slower moving tires

Managed an eight person team and three outside drivers

Our area had a -4.39 percent drop in stock purchases and we were up 5

percent over 2008

Assisted business office in collecting old and outstanding debt

Wrote job descriptions for my department employees for the company

Insurance Collision Center Santa Ana, CA

Parts Manager

Established and wrote Policies and Procedures for the entire company

Trained employees

Cleaned up inventory by sending back unused parts to vendors

Costa Mesa INFINITI Costa Mesa, CA

Parts Manager

Increased wholesale and retail counter business over 20 percent

Recruited and hired one employee in the first month to expand business

Established daily bin checks

Santa Ana KIA Santa Ana, CA

Parts Manager

Increased wholesale sales over 15 percent

Cleaned up inventory

Ran department entirely by myself

Capistrano Nissan San Juan Capistrano, CA

Parts Manager

Increased wholesale business over 10% by visiting shops and asking for

their business

Improved inventory by minimizing obsolescence

Established daily bin checks

Recruited and hired one employee

Hardin Honda Anaheim, CA

Parts Manager

Turned a $600k inventory with 65 percent obsolescence into a $400k

inventory with less

Than 5 % obsolescence

Improved fill rate to the service department over 20 % more than before

Recruited and hired two employees

Established daily bin checks

Irvine BMW Irvine, CA

Parts Manager

And Subaru

Managed a million dollar plus inventory with less than 0.5 percent

obsolescence

Consistently in the Western Region Top Ten for Parts purchasing

30 years as the only Parts Manager

Managed a thirteen member team

Hired thirty plus employees with a high retention rate

Maintained a high fill rate to the service department



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