JAMES M LEWIS JR

**** ******* ** ********, **** 43229 ab9o6t@r.postjobfree.com

614-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over 5years of experience in

record management, quality and sales, in call-center operations within the customer service,

telemarketing and telecom environments.

Talent for identifying customer needs and presenting appropriate company product and

service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to

increased repeat and referral business.

Track record of assisting in the design and implementation of reporting procedures that

track and record personnel files.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Outlook®).

PROFESSIONAL EXPERIENCE

Ikon – Baton Rouge, LA December 2009 to July 2012

On Site Service Rep

Distributes Office supplies, fax transmissions and mail to personal and/or designated drop off

points.

Deliver’s a variety of items (e.g. mail, boxes, packages, office supplies, equipment, etc.) for the

purpose of distributing items to assigned locations and/or individuals.

Refers customer calls to other areas as appropriate

Circle K Stores Inc – Baton Rouge, LA June 2006 to November 2009

Assistant Manager

Assisted in screening, scheduling, recruitment and training of prospective employees.

Motivated employees to give their best to the organization.

Managed day to day sale & purchase accounts.

Counted inventory and produce grocery orders.

Handled all types of store transactions for circle k products and services

…Continued…

JAMES M LEWIS JR

Page 2 of 2

Professional Experience Continued

West Corporation – Baton Rouge, LA December 1999 to August 2001

Production Quality Supervisor

Monitored and evaluated inbound calls for procedure and accuracy

Typed performance appraisals for Representatives and counseled them on their daily

performance

Supervised Performance Assessment Specialist to ensure that proper guidelines were

followed concerning the Quality Program

Held weekly Performance Development Meetings with everyone assigned to me

Baton Rouge General – Baton Rouge, LA August 2001 to June 2007

Security Service Rep

Dispatched all incoming and outgoing security information for hospital.

Provided appropriate control of access of premises.

Maintained appropriate documentation of all security and incident report.

Observe, monitor and report flow of visitors and client’s property.

Provided protection and ensure safety for individuals and property

EDUCATION AND TRAINING

Associates in General Studies River Parishes Community College – Sorrento, LA

Certification in Management Sponsored by Circle K Stores Inc – Baton Rouge, LA

Contact this candidate