Valerie Sullivan **** Greenhill Ave. * Baltimore, MD 21206 * 410-***-***** ab9npp@r.postjobfree.com

OBJECTIVE

To obtain a challenging position with a progressive health-related practice focused on quality customer

service and employee development.

RELEVANT SOFTWARE KNOWLEDGE

•

• Centricity • Meditech

• Health Pro • Microsoft Word & Excel

EXPERIENCE

Park West Medical Center Baltimore, MD

Lead Patient Service Representative 11/2006 – 04/2011

• Supervised three front office assistants

• Reviewed and managed preceptor schedules

• Helped register up to 60 patients per day

• Verified insurance via telephone/internet

• Trained all new employees

• Assisted team of over 40 medical students/professionals

• Acted as liaison between doctor, patient, drug representatives, and attorneys

Lean on Me Day Care Baltimore, MD

Owner and Proprietor/Licensed Day Care Provider 07/2004 – 06/2006

• Supervised monthly budget

• Oversaw daily schedule

• Interviewed candidates for substitute positions

• Provided care for 8 children

• Prepared monthly menu and daily activities for the children

South Baltimore Family Health Care/Mercy Family Care Baltimore, MD

Patient Service Representative/Medical Records Clerk 01/1996 – 12/2003

• Handled front desk duties; handled phone reception, greeted patients, verified insurance

coverage, and processed payments

• Mailed medical correspondence upon request

• Performed file maintenance; pulled and re-filed charts; prepared records for microfilming

EDUCATION & TRAINING

Baltimore Childcare Resource Center Baltimore, MD

CPR, First Aid, Health and Safety, Nutrition, Sid and Communication 02/2004

Martin Luther King High School New York, NY

High School Diploma 06/1987

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