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Customer Service Manager

Location:
Columbus, OH
Posted:
August 01, 2013

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Resume:

Millie Forester

**** *** *** **

Galloway, Oh ***19

614-***-****

ab9nfb@r.postjobfree.com

OBJECTIVE: To obtain a position utilizing my educational background and my

business education and previous employment experience in management.

EXPERIENCE

8/11 to 6/13 - 3/92 to 9/ 2000 Tracewell Systems, Westerville Ohio

Electro/Mechanical technician

Circuit board assembly and inspection, which includes thru hole, post wave

soldering and board prep. Electro/Mechanical assembler- assemble and wire

small and large systems with military specs, using wire harnesses,

schematics, drawings and parts list. Perform quality inspections of sheet

metal and other raw material before building any systems. Build systems

for such companies as IBM, Lockheed Martin, and Raytheon

11/09 to 8/11 ADL Technologies, Hilliard Ohio

Electronic Assembly/Wire Harness Assembly/Quality Inspection

Assembly of various electronic assemblies, soldering as well as wire

harness assembly using pre-cut wires to build wire harness and cable

assemblies using prints and harness boards, hand crimping and machine

crimping as well. Perform quality inspections of completed products and

write up any necessary non- conforming issues.

11/07 to 11/09 Honeywell, Columbus Ohio

Electronic assembly/wiring, soldering:

Electronic assembly and soldering of small and large load and pressure

cells, soldering under microscope using hand tools for placement of wires.

Manufacturing, Service Support: Received in items from customers to be

calibrated or repaired, enter data in the computer using Product Tracking

program. Data entries for service dept- enter data into a word doc for

calibration record from units that have been tested and calibrated per

customer requests.

Shipping/Receiving: Prepare products and paperwork to be shipped back out

to customer after repairs using Oracle program.

Stockroom Attendant: Kit jobs for departments, keep inventory updated and

organized.

02/07 to 11/07 Cottage Care, Columbus Ohio

Assistant manager and residential cleaning:

Cleaned client's homes with expertise and detail, assisted manager with

daily clerical duties and assignments, answer phone, filing, and data

entry.

03/06 to 02/07 HSFD Floral Distributors, Arlington, TX / Sams Club, Dublin

Ohio

Floral Designer:

Designed floral arrangements, wedding bouquets, funeral arrangements,

seasonal arrangements and any special order placed by a customer. Order

supplies, inventory of supplies, restocked flowers when new shipments

arrived.

11/05-03/06 Giant Eagle, Clintonville Ohio

Floral Manager:

Managed floral dept, merchandise and displayed floral arrangements and

gifts. Took monthly inventory; made any type of floral designs, customer

service. Decorated dept for holidays.

06/03-11/05 Giant Eagle, Hilliard Ohio

Card Party Manager:

Displayed and merchandised gifts on display shelves, decorated and

merchandised for holidays. Take and manage inventory of items. Re-order and

deal with sales reps. Customer service.

01/2002 -11/03 Aeroflex Lintek

Electronic/Mechanical assembly:

Electronic and mechanical assembly of enclosures for Radar and Satellite

testing equipment. Thru-hole soldering and wire harness assembly.

8/1999 - 3/2001 Qwest Communications - Dublin, Ohio

Switch Operations Tech II/ Call Center:

Switch Technician for operation and maintenance of DMS-250 switch. Enter

DAL translations into switch for customer originating and terminating

dedicated circuits as well as feature groups and 800 dedicated circuits.

Coordinate and assist customers, vendors, Other Common Carriers and Local

Exchange Carrier personnel with the installation, disconnection and

relocation of dedicated circuits in switch. Assist switch technicians on

customer trouble reports, verify translations and make changes as required.

Input resolution into trouble system when problem has cleared. Enter

translations for ANIs, authcodes, and 800 non-dedicated numbers.

EDUCATION:

AAS Business Management

Columbus State Community College Anticipated Graduation SU/2012

ITT Technical College, Criminal Justice

College Prep

Teays Valley HS Graduated 1985

SKILLS:

Basic computer knowledge, Windows Applications,

IPC-A-610 & 620 IPC certified specialist. Exp 04/2013

Customer service in retail sales

Knowledge of ISO 9000 quality standards

Wire harness and pcb thru hole assembly

Mechanical and electronic assembly/Quality inspection

Floral design and retail management



Contact this candidate