Abraham G. Witty

**** ******** **** ******:

404-***-****

Morrow, GA E-

Mail: ab9n8t@r.postjobfree.com

***** ?

QUALIFICATIONS PROFILE

Versatile and adaptable professional with excellent experience coordinating

programs, operations, equipment maintenance, and business strategy in

diverse environments.

Management: Motivational leader with capacity to build and train strong,

productive teams. Capably prioritize tasks and delegate responsibilities to

ensure optimum business operations. Design and implement effective training

programs to continually enhance employee performance and knowledge.

Communication & Presentation: Exceptional verbal, written and interpersonal

communication skills. Interface with clients, colleagues and management

from diverse backgrounds to meet or exceed goals. Compile information and

deliver effective presentations, informing staff and community of ongoing

events, business plans and company information. Fluent in Spanish.

Administration: Design and implement time and cost saving programs and

tools to ensure smooth business operations. Skillfully and accurately

document company and client information. Strong integrity and work-ethic;

manage top secret and confidential information.

Strengths/Accomplishments: Self-motivated and goal-oriented with the

ability to effectively lead projects. Expertly use Microsoft Word, Excel,

PowerPoint, Entourage and Outlook within Windows environments. Held DOD TOP

SECRET Security Clearance.

PROFESSIONAL EXPERIENCE

Convergys

Call Center Customer Service Representative, Charlotte NC 09/2012

to 04/2013

Assist customers with inquiries on internet/cable/phone service

repair & payments for accounts upon request. Also managed customer service

relations and solutions, including technical trouble-shooting for services

rendered . Answered customer/client requests or inquiries conversion

services, products, billing, claims & report problem areas. Utilized

automated systems to initiate & complete service orders and handle

requests. Continually maintained working knowledge of all company products,

services & promotions. Made recommendations according to customer's needs

on features, accessories, upgrades and rates. Utilized operational systems

to process purchases of products & services.

.

AlliedBarton Security Services 04/2011 to 09/2012

Site Security Supervisor/Account Manager- Riverside, CA

Managed security officers on maintaining security protocol,

observation and reporting of incidents, scheduling, payroll, training, as

well as liaison for company with local law enforcement agencies, ModusLink

Global Solutions, and AlliedBarton Security Services. Managed

visitor/vehicle registration; employee check-in and identification;

Monitoring of CCTV (NVR) and computerized/ electronic/magnetic security

locking systems (DSX). Responsible for conducting internal security

investigations on loss prevention issues.

Security Officer- Charlotte, NC

Responsible for maintaining security protocol; visitor/vehicle

registration, employee check-in and identification. Patrol of 3 WellsFargo

office facility, as well as customer service, recuperation of lost items,

and monitoring of Security Control Center.

Advance America- West Orange, TX

02/2010- 08/2010

Assistant Store Manager

Managed opening and closing of store. Managed maintenance,

auditing and filing of customer files/personal information; advertisement

for store, customer relations, money handling, bank deposits/receipts,

appointment setting and daily operations of store. Also managed customer

service relations and solutions.

Metro Protective Agency - Salt Lake City, Utah 08/2009 to

12/2009

Armed Security Officer/ Site Supervisor

Responsible for supervision of security officers on maintaining

security protocol, observation and reporting of incidents, as well as

liaison for company with local law enforcement agencies C.R England

Trucking Company, C.R.C Railroads and Metro Protective Agency. Responsible

for visitor/vehicle registration, employee check-in and identification.

C.S.S PROTECTION U.S.A- MIAMI, FL. 1/2008 TO 7/2009

OPERATIONS MANAGER

Responsible for operations, training and screening of security officers.

Responsible for security detail of condominiums, property protection, guest

screening, well-being and protection of home owner's assets, as well as

filing reports of security officers of other properties ran by C.S.S

protection. to General Manager of branch. Liaise between continental

management group, Miami-Dade Police department, and C.S.S Protection U.S.A.

UNITED STATES NAVY - Yokosuka, Japan

3/2001 to 4/2006

Equipment Technician/Manager (Cryptological Technician (Technical))

Responsible for proper operation and maintenance of sensitive Global

Command and Control Systems and equipment; ensure safe dissemination and

transmission of vital secret and top-secret messages and strategies.

Responsible for managing emergencies, from firefighting to evaluating,

controlling and repairing damage. Compile and process critical information

and deliver presentations to supervisors regarding electronic protection

strategies. Draw on excellent computer skills to create PowerPoint

presentations for training, to develop computerized information tracking

and storage solutions, and to communicate policies, procedures and

instructions within OSHA/Department of Defense Intelligence equipment and

information management protocol.

Education

Lamar University (08/2010- 12/2010) Beaumont, TX Electrical Engineering

CERTIFICATION AND TRAINING

CPR/AED and 1st Aide Certified

Awards, Medals, & Recognition

Meritorious Unit Citation .Navy Unit Citation . National Defense Service

Medal. Global War on Terrorism Expeditionary Medal . Global War on

Terrorism Service Medal

Armed Forces Expeditionary Medal .Good Conduct Medal for services .Expert

Marksman

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