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Customer Service Management

Location:
Lakewood, CA
Posted:
July 27, 2013

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Resume:

JENNIFER CHHOU

***** ***** ** ********, ** ***** Contact: ab9myy@r.postjobfree.com 562-***-****

Education

University of California, Riverside September 2009 – March 2013

• B.S. in Business Administration with an emphasis on Financial Economics

• Relevant Coursework: Production & Operation Management, and Decision Analysis & Management Science,

Production & Operation Management, Financial & Managerial Accounting, Communications Management, Business

Ethics, Marketing & Distribution, Financial Management, Investments Portfolio Management, Corporate Finance, and

Competitive Strategic Analysis.

Key Accomplishments & Activities

• Led a team of ten to develop a company audit. • Served 7 hours of community service for Habitat for

• Deans Honors list: Fall 2010, Fall 2011 Humanity

Relevant Skills

-QuickBooks -Detail/Goal/Deadline Oriented -Work Under Pressure

-MS Word/Excel/PowerPoint/Outlook -Communication Skills -Customer Service

-Data Analysis -Analytical Abilities -Multi-Task

Professional Experience

Blitzpro Inc. – Cerritos, CA March 2013 – Present

Administrative Assistant

• Oversee incoming and outgoing shipments along with inventory on hand on a daily basis to generate a precise record.

• Maintaining customer relationships along with B2B relationships by responding to inquiries in a timely fashion.

• Ensure all purchase orders and sales receipts from manufacturers and customers are applied to the correct invoices in

QuickBooks.

Keller Williams Realty – Moreno Valley, CA August 2012 – March 2013

Social Media Marketing Intern

• Increased marketability of the company by 10% by various market strategies through the utilization of alternate forms

of social media interfaces.

• Maintained the upkeep of company websites to facilitate employee awareness of various prospects regarding to

property management and queries.

Moreno Valley Unified School District – Moreno Valley, CA January 2011 – March 2013

AVID Tutor

• Implemented a revised scheduling system for students to efficiently utilize time effectively and employed alternative

teaching methods that provided a more understandable approach to learning within a year, which increased student test

scores by 10% in high school and middle school level mathematics (Algebra I & II and Geometry).

• Encouraged and counseled disadvantaged students to pursue higher education through weekly progress reports and

check-ins, which resulted in decreasing overall attrition rate by 5%.

• Supervised 175 students in their daily schedule and activities and mentored them through their academic progress.

First Financial Credit Union – West Covina, CA June 2012 – July2012

Intern

• Managed a five-person team in the development and implementation of an Integrated Global Market Plan, which

revolved around the marketing of Visa Platinum Cards and locally generated loans throughout southern California

within a three-month period.

• Proposed multiple solutions to help promote Visa Platinum, Auto Loans, and total brand awareness by analyzing the

company’s budget and current situations to develop the Integrated Global Marketing Plan.

• Established a cost-effective plan to market Visa Platinum Cards and locally generated loans to a divergent market

group which involved bundling the two products for a lower interest rate.

Merrill Lynch Global Wealth & Investment – Temecula, CA September 2011 – December 2011

Financial Analyst Assistant Intern

• Facilitated organizational events, which promoted interests of prospective clients into the firm. Constructed an

organized spreadsheet, improving the overall efficiency of work-center data management by 60 percent.

• Completed tasks assigned by mentor in a timely and efficient manner such as filing, MS Excel data input, and portfolio

assembly.

• Gathered and analyzed data from Form 990 to ensure that the clients were eligible for an exclusive business event.

CVS Pharmacy – Long Beach, CA Summer 2009

Pharmacy Technician Extern (TN#96417)

• Reduced time of delivery of prescription to patients by 50% and improved inventory management strategy of

medication that reduced errors in filling prescriptions.

• Communicated with customers via in person and telephone on a daily basis providing information and answering

questions in order to obtain customer satisfaction.



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