Luis E. Ortiz

Qualifications:

*** *** **** *** ***** Woodbridge, NJ 07095 908-***-**** ab9mc2@r.postjobfree.com

* Use Active Directory

to modify accounts and

Targeting Information Technology (IT) Opportunities

use SCCM to push

Seeking a position in the Information Technology (IT) field utilizing the skills I obtained in

applications

the 13 years where I have worked in the Financial industry. I am highly capable of

* Support of Traders managing an array of group sizes as a supervisor. I have dealt with ground up projects

with Turret Phones and within the IT field from new phone systems to entire office networks, as well as Lead

Bloomberg Application Recovery Disaster projects. I have excellent communication skills in writing, solid project

management skills and the ability to interface with all levels of management. Flexible team

* Support with Servers

player that enjoys working in a fast-paced, challenging, and an ever changing environment.

such as Windows

Server 2003/2008/NT Experience:

Server 4.0

Dell Jersey City, NJ Global Computer Company

* Adept in OS systems Senior Computer / Network Technician, 2011 to Present

such as Windows 95

Currently Lead Support with 3 different site locations with day to day s upport of

thru current Windows

traders with turret phones and Bloomberg application .

8, MS-DOS, Apple iOS 6

Troubleshoot hardware and OS related problems on desktops and laptops. Work

and below

with developer groups to resolve in house application problems and to develop

* Experienced with solutions to prevent reoccurrence.

network backups of 90 Install and configure new equipment (desktops, laptops, local/network printers,

plus servers using card scanners, RIM devices, and other peripherals)

Backup Exec, NT

Provide service for Server related problems and LAN outages

Backup, Arc Serve 6.61

Lead Tech for Hurricane Sandy Disaster Recovery Team, Setup a team to

on DLT machines.

organize and image 2000 laptops and implemented them with remote software

*Network Port Patching

Results:

* Excellent with

As the Lead Tech for the Hurricane Sandy Disaster recovery, I lead a team who

iPad/iPhone

configured 2000 laptops and ensured all end users the ability to access network

support/Blackberry,

resources with no loss in business productivity.

installing and

Earned “outstanding” ratings on annual reviews. Recognized for high -quality work,

configuring software

organizational strengths and exceptional customer service delivery.

* Installing and Excelled within deadline-intensive environment, ensuring the accurate and on-

configuring GOOD email time completion of all projects.

application and remote

RSA Token Software on American International Group (AIG) Jersey City, NJ International Insurance and

mobile devices Financial Organization

Senior Client Service Engineer, 2001 to 2011

* Experienced in

Supervised two location sites to maintain proper workflow. Handled desktop

Microsoft Office and

support. Monitor ticket system to ensure SLA’s are met.

Outlook 97 thru 2010

Interface with business, technology leads and project managers to achieve project

objectives

XP migration team for two major departments; migrated 1200 plus users from

Windows NT to XP. Identified software issues, tested packages and logon scripts.

Certifications: Part of the September 11 Disaster Recovery Team: Setup and configured new

computers with standard corporate image. Identified, resolved, and tested network

* A+ Certified Service

applications on new application servers. Ensured end users the ability to access

Technician

network resources.

* HP/IBM/Dell

Results:

Certifications

Demonstrated the ability to learn new organizational processes, workflows, policies

and procedures with minimal ramp-up time.

Education

References: COMPUTER LEARNING CENTER, INC. South Plainfield, NJ

Degree in Networking Engineering and Management 1999-2000

Available upon request

UNION COUNTY COLLEGE Elizabeth, NJ

Business Management, 1995-1997

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