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Customer Service Administrative Assistant

Location:
Newark, NJ
Posted:
July 25, 2013

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Resume:

Zebricka T. Farley

*** ****** ****** ****** ****, NJ 07305 201-***-**** ab9mbb@r.postjobfree.com

SUMMARY: Secretary with 10 years of professional experience working under executive staff. I have the

ability to multi-task and prioritize. I am a team player. I also work well independently. I am well organized and

a master at self-motivation. I have six years of experience in a health care facility with a strong discretion

dealing with confidential information. I am creative, driven, and willing to gain more experience.

Demonstrative written and oral communication skill

Excellent interpersonal /customer service skills

Medical Terminology/Data Entry

Proficient in Microsoft Office software, (Word, Excel, PowerPoint, & Outlook)

Knowledge of general office machines and telephone systems.

Problem solving skills.

RELATED PROFESSIONAL EXPERIENCE

Staffing Coordinator – Unit Secretary: Jersey City Medical Center

Jersey City, NJ (2002-2008)

Coordinate coverage for nursing deparments.

Data entry of nursing personnel daily schedule.

Responsible for patient’s census.

Confirmed calls to all nursing personnel working per-diem, extra shifts and over-time.

Calmed upset/ angry, under staffed nurses by rapidly solving their complaints.

Maintain a high volume of calls professionally on a daily basis.

Serves as first point of contact for all per-diem

Enter doctor’s orders, such as, patients’ diet, X ray, EKG, MRI, and cat -scan from patient’s

charts into Star system.

Prepared patients chart and room, upon admissions.

Kept an organized and clean work area.

Performed various clerical and administrative functions such as ordering and maintaining an

inventory of supplies.

Front Desk Receptionist: The Essence of Talent

Memphis, Tennessee (1997-2001)

Greet Visitors

File, fax and copy documents.

Maintain sign in book of all client/visitors.

Set up appointments and follow- up for potential clients.

Answered phones and transferred calls to all appropriate staff.

EDUCATION

Kenmare High School- Jersey City, NJ HS Diploma

Goldman Sachs: Women’s Mentoring Program

PROFESSIONAL Certificates

CPLC Educational Center (Jersey City, NJ) Certificate in Office Administrative Assistant



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