B randi Cassady

Phoenix Arizona

623-***-****

ab9maf@r.postjobfree.com

Patient Service Assistant

Qualifications Summary

A resourceful Patient Service Assistant who takes initiative to proactively identify

problems and develop solutions. Strong commitment to quality, excellence and

productivity. Eager to continue developing existing skills and learn new

applications.

Professional Employment

Health Net, MHN Government Services Patient Service Assistant 2004 –

2012

*Received telephonic client referrals and successfully scheduled appointments

according to varying benefit programs within three days for a staff of 14 mental

health practitioners.

*Provided support to governmental program employees concerning smoking

cessation resources by explaining the program, mailing materials, and informing

management of potential program participants.

*Accurately completed health assessments for all incoming clients, which facilitated

management in proper utilization report generated that was shared with executive

team members and potential employer groups.

*Created and maintained incoming call log record system.

*Facilitated in record storage projects involving documenting, data entry and

shipping of over 35,000mental health client records with Iron Mountain.

*Successfully supported and transitioned from a face to face mental health clinic

Patient Service Assistant to a telephonic based Patient Service Assistant which

i nvolved supporting varying programs for both commercial and government

employer groups and learning new applications, such as CiverPsych, UNITY,ABS

and Lotus Notes.

*Offered friendly customer service while greeting patients, providing check in

assistance, explaining and collecting co-payments, resolving billing concerns and

verifying patient information .

*Effectively managed all incoming calls, triaged crisis situations and routed

emergency issue patients to the appropriate clinical resource.

B randi Cassady – continued resume page 2

623-***-****

ab9maf@r.postjobfree.com

Karen L. Leber M.D., Tempe, AZ Medical Receptionist 2001 – 2004

*Maintained daily patient schedule load at an Internal Medicine practice while

successfully maintaining organized medical records, greeted and assisting patients

w ith registration and check in, pulling charts for scheduled appointments and

p roviding triage to patients calling in for assistance.

*Responsibly managed incoming pharmacy and patient prescriptions refill requests.

*Conscientiously communicated test result details with patients and took necessary

steps to resolve concerns and schedule follow up appointments.

Brent C. Sanders M.D., Mesa, AZ Front office Receptionist 1999 – 2001

*Pleasantly greeted and scheduled incoming patients via Medical Manager.

*Created patient charts.

*Received and processed insurance co-pays for appointments.

Union Hills Family Dental, Phoenix, AZ Dental Receptionist 1998 –

1999

*Delivered general office support through unplanned management task and project

request.

*Performed various front office tasks including patient check in, scheduling and

appointment confirmation phone calls

*Verifying dental benefits

*Dentrix Software

D elta Dental Plan of Arizona, Phoenix, AZ Receptionist 1994 – 1997

Graduated from North Canyon 1994

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