Julie A. Jamsa

Senior Director, Payment and Credit Cards - Washington, DC

***** ******** ******* ************, ** 20878

ab9m8t@r.postjobfree.com Mobile: 301-***-****

SUMMARY

. Innovative Executive Leader in Payment Card Operations and Project

Management with expertise in improving Customer Experience.

. Highly accomplished in merchant payment and credit card processes,

policies, technology, fraud and risk management.

. Passionate advocate and leader of continuous process improvement and

positive change.

. Razor sharp in negotiating and structuring multi-million dollar

payment processing and gateway contracts.

. Brings new ideas to the table and works collaboratively across

departments with Finance, Legal, Engineering and Marketing to optimize

profitability, efficiency and deliver customer service excellence.

. Have led teams of up to 9 direct reports with over 70 indirect

reports.

PROFESSIONAL EXPERIENCE

ThinkGeek.com (October 2008 - January 2013)

ThinkGeek.com is a publicly traded high growth eCommerce retailer focused

on consumer technology products & electronics for Geeks and IT enthusiasts.

ThinkGeek is #175 on the Internet Retailer top 500.

Vice President, Sales & Operations - Fairfax, VA

Key Responsibilities and Accountabilities:

. Provided sales and operational leadership, strategic planning and

initiative implementation with financial accountability for company

revenue targets.

. Full responsibility for credit and payment card operations,

implementation of best practices and payment strategies, contract

negotiations, banking relationship management, payment systems

technology, settlement reconciliations, PCI-DSS compliance, security

breech remediation, disaster recovery plans and trouble shooting

payment processing outages.

. Led all payment and credit card technology projects for website,

mobile and retail kiosk.

. Directed fraud and risk management teams with over 2.5MM card

transactions annually.

. Led and managed contact centers, warehouse, procurement, facilities

and B2B sales.

. Developed forecasts and budgets with direct financial P&L

responsibility.

. This position reported to the CEO and presented results to the Board

of Directors.

Key Achievements:

. Delivered as part of an Executive team profitability improvements and

quadrupled B2C sales growth from $35MM to $118MM in 4 years.

. Implemented new online payment options and renegotiated merchant

credit card processing and payment gateway contracts, which reduced

costs by $240K a year and increased time to funding by 24 hours.

. Automated fraud management with Visa's web portal solution and

implemented best practice fraud rules that reduced chargeback loss

from 1% to 0.4% of revenue. This change improved efficiency and

reduced reviewer headcount by 40%. Both improvements positively

impacted company gross margin.

. Developed payment and credit card weekly dashboard report for CEO and

CFO, which became part of the quarterly report to the Board of

Directors.

. Improved contact center sales conversion 300%, reduced cost 9% and

improved customer satisfaction 6 points by streamlining workflow,

leading sales training program, implementing agent incentives and

performance metrics.

Julie A. Jamsa - Page 2 of 2

Senior Director, Payment and Credit Cards

Mobile: 301-***-****

. Led initiatives and project management for sales and operations

business processes, go to market strategies and infrastructure

development to support double-digit revenue growth.

. Led and managed PCI compliance and developed contact center training

programs and continuously updated internal controls processes and

technology.

. Nominated by CEO and Board of Directors to act as a mentor for high

potential employees outside of my departments.

DHL Express USA (February 2007 - October 2008)

Sales Account Executive - Chantilly, VA

Key Responsibilities and Accountabilities:

. Drove account development and customer acquisitions, increased

pipeline and managed a $10MM book of business for key client accounts

in the Eastern Region's largest revenue generating territory of top

local, global, Fortune 500 companies and government contractors.

. Collaborated across DHL business channels to customize complete

customer solution.

. Delivered defensive customer retention plans and conducted C-level

business reviews and proposals.

Key Achievements:

. Acquired new accounts by prospecting and expanding existing client

relationships that brought territory from 87% to 142% of plan and a

record level revenue in an intensely competitive market.

. Exceeded revenue quotas and built strong client relationships with key

leadership.

. DHL President's Club Award - Top 1% performer in 700 person sales

force.

City Lights Jewelry (August 2000 - January 2007)

Founder and President - Gaithersburg, MD

Key Responsibilities and Accountabilities:

. Launched multiple location retail, wholesale and ecommerce jewelry

business. Led sales strategies, marketing, product management, sales

team development and training. Utilized wireless POS systems for

merchant processing. Negotiated payment processing and hardware

agreements. Created key relationships with national suppliers and

international jewelry manufacturers.

Key Achievements:

. Transformed business from a start up to profitable in 2 years.

. Developed and manufactured private label brand of jewelry.

. Sold business at a profit.

Loan Officer - BMIC Mortgage Corporation (1998 - 1999)

Sales Manager - General Imaging Corporation (1988 - 1993)

Developed and managed sales team for computer systems reseller specializing

in graphic design services. Increased long term revenue growth through

expansion of customer base and relationship management. Improved monthly

revenue attainment by 55%.

EDUCATION

Master of Science, Counseling - The Johns Hopkins University

Bachelor of Arts, Psychology - University of Maryland - Cum Laude

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