Robert A. De La Cruz

Radio Dispatcher & Customer Service Representative

Bronx, NY

ab9lyb@r.postjobfree.com - 917-***-****

Ensuring customer standards are met by performing task with 100% efficiency & productivity in challenging,

but stable environment. To achieve corporate goals and improve client expectations.

Qualified by 8 yrs experience & success in the fast paced field of radio dispatching,

and customer service representation. Demonstrating strong leadership skills in order to

achieve customer quality goal. Positively impacting business performance.

WORK EXPERIENCE

Radio dispatcher & Customer service rep

Reyno Car Service Inc. - New York, NY - 2005 to Present

Fenix Martinez

Increased business service by providing best customer support to the community. Resolving any matter with

professionalism and quality service when it comes to our elderly clients is most guaranteed.

* Excellent candidate for arranging & negotiating pick ups for major health insurance companies requesting

service.

* Receives and processes inbound/outbound high call volume at a fast paced three minutes or less per line

response & able to dispatch all recorded information out at once.

* Bilingual reprsentation in English and Spanish

*Best at building customer relationship providing best of services

* Made courtesy call to the community to consider requesting medical transportation

Radio dispatcher & Customer service rep

Xpress Car & Multi Service - New York, NY - January 2010 to December 2011

Customer satisfaction is met upon taking down reservations. Accommodating the best transportation service

in the area.

* Accurately records data & retains all detailed information

* Obtaining professional structure over the air and demand respect for all city regulatory rules

* Gives accurate directions from A to B

* Multi level communication

* Mastered at working with the latest GPS tracking system to monitor unit location

Radio dispatcher & Customer service rep

Discovery Transportation - New York, NY - 2009 to 2010

Accommodated customer with quality service upon taking down reservations successfully earning the

customer trust.

* Setting up private accounts for local city hospitals and health clinics.

* Prepared Discovery propaganda

* Best at meeting customer standards upon plotting down their reservations and demands.

EDUCATION

Undergraduate in Public Administration

John Jay College of Criminal Justice - New York, NY

2009 to 2010

SKILLS

Power Point * Excel * Quick Web surfer * Visual Dispatch * MWorks * Fast Learner * Bilingual

LINKS

http://xander1.blogspot.com

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