KATHLEEN ZIET

*** *** ****

New Hyde Park, NY ***40

516-***-**** ab9ld9@r.postjobfree.com

A business strategy, analysis and process improvement professional with

extensive experience in project management, supply chain management, P&L

management, new product implementation, reengineering, change management,

problem solving and thought leadership, focused in the Financial Services

and Consumer Electronics industries.

CANON USA 2007 - Present

Manager, Strategy, Planning and Administration, Imaging Technologies and

Communications Group

Developed framework for identifying and prioritizing proposed projects to

align with Canon's strategic direction. Managed business improvement and

optimization projects for the Camera, Printer and Video groups. Developed

a balanced scorecard system to improve business performance for the Sales

Operations and Admin groups.

. PMO leader for major financial expense management project, leading five

work streams and over 50 team members. Reengineered key financial

processes for procurement, sales incentive, P&L and budget tracking.

. PMO business unit leader for major re-platforming of custom built ERP

system while minimizing disruption to core business order to cash

processing. (Canon President's Award Team Project - 2011)

. Standardized payment terms across product lines and customer segments to

improve overall A/R days and cash flow, saving $19 million annually.

(Canon President's Award Team Project - 2009)

. Oversaw the supply chain and reverse logistics project, working with

internal and external customer groups to improve overall cycle time and

reduce costs for processing multi-million dollar orders for the top 20 US

consumer electronics distributors. Key liaison to Logistics and IT

teams.

. Supported Customer Service and Internet Marketing organizations in

strategic planning process and selection of investment opportunities,

including security and PCI initiatives.

. Developed innovative ideas to support Canon branded rebate pre-paid cards

and work with third party providers to improve Canon customer

experiences. (Consumer Imaging Group Ideas Contest winner - 2008)

LIPMAN USA/VERIFONE 2005 - 2007

Project Manager, Point of Sale (POS) Systems

Managed development for transaction processing systems, including credit

cards, debit, electronic benefit transfer (EBT), check, and gift/loyalty

for land line and wireless platforms for multiple card processing companies

(e.g. TSYS, BAMS, Global, NOVA, FDMS, Apriva, TPS, Paymentech, Certegy).

. Oversaw the development of the company's first dynamic currency

conversion product allowing cardholders with foreign currency cards to

pay in their home currency rather than U.S. $, locking in the exchange

rate.

. Managed business partner relationship between Lipman USA, Lipman HQ

(Israel) and Cingular for the Cingular Network Compatibility program, to

ensure that Lipman's wireless POS platform conformed to Cingular's radio

signal standards, thus protecting 2005 - 2006 revenue streams. Worked

with Siemens, the modem/component manufacturer, to provide Over the Air

testing results for the 8000S GPRS terminal.

LBI SOFTWARE ENGINEERING 2002-2004

Senior Consultant, Insurance Services

Developed use cases, system test plans and scripts for AXA's field sales

force compensation system. Managed system test team and documented system

test findings for GUI and batch testing. Gathered requirements for End to

End testing (from product sales system through payroll processing), managed

business and IT test resources, executed tests and documented results using

an MS Access database.

. Leveraged strong financial and analytical skills to ensure financial

integrity of system by defining controls to balance $6 million in monthly

performance bonus transactions in an automated system and validated

corresponding general ledger activity.

KATHLEEN ZIET Page Two

AMERICAN EXPRESS 1987-2002

Director, Customer Service Systems 2001-2002

Managed program office for virtual cross-functional team focused on

optimizing over 50 networked customer service data and telecommunications

systems supporting the Consumer Card Services Call Center. Utilized Six

Sigma strategies, identified problem areas, developed resolutions and

communicated with business and technical teams to implement modifications

to improve business efficiency and protect the American Express Brand.

. Improved service quality and systems availability significantly and

reduced annual operations costs by $4 million. Developed action plans,

monitored project progress and reported status on a weekly basis.

Project Leader, Small Business Services, Consumer Travel, Fraud, & Risk

Systems 1995-2001

Managed all program office and support functions including human resources,

resource strategy, expense management/budgeting/forecasting, management

reporting, team building and employee satisfaction for an organization that

included 15 team leaders and 200+ staff members.

. Coordinated resource control and program office functions for the

department, including weekly status reporting covering all aspects of

technology investment, ensuring projects were delivered on time, within

budget and with quality to enable the business to reduce costs, generate

revenue and ensure competitive advantage for American Express.

Negotiated SLA's, managed issues, controlled change requests, and

developed project plans, schedules and revised budgets. Defined

performance metrics and executed on feedback from business partner

surveys.

. Managed the resource initiative to outsource programming tasks to "off

shore" resources. Achieved an annual savings of $1 million at the

Relationship Leader level.

. Facilitated employee satisfaction team efforts for Relationship Leader

that addressed employee dissatisfiers, using TQM process improvement

strategies. Exceeded expectations in 10 of the 12 areas of improvement

on the survey.

. Identified customers who were multiple product users, reengineered

business processes and eliminated duplicate marketing mailings. Improved

data integrity by 15% and reduced marketing costs by $300K annually.

Lead Systems Analyst, New Product Development and Business Systems Analysis

1987-1994

Technical expert on a cross functional team. Lead cross functional team in

process mapping activities and requirements gathering, incorporated a

business architecture and process methodology across other functional

areas.

. Reduced new product development cycle time from 18 months to 6 months

through process reengineering and using a "phase-gate" approach to

managing the portfolio. Trained team in new process.

. Developed a new rewards based loyalty program for best customers called

"Membership Miles/Rewards," which after 20 years on the market, has over

4.6 million customers enrolled. Ensured financial integrity of tracking

earned rewards and customer relationship data.

. Created first customer relationship based insurance product for card

customers. Increased pre-tax revenue by

$1.8 million for Card member Insurance Services. Redesigned enrollment

service systems to reduce new product development cycle time from 9

months to 3 months.

. Developed new Acquisition Information Management system to track direct

marketing response rates by source code. Improved Marketing's ability to

monitor mailings and improve overall response rates by 15%.

ANDERSEN CONSULTING 1985-1987

Senior Consultant, Management Information Consulting Division

Provided consulting services to major Investment Banks, focusing on

Broker/Dealers and Mortgage Backed Securities. Implemented a collateral

allocation system, resulting in 50% manpower savings for the client.

Rensselaer Polytechnic Institute, Troy, NY

B.S. Industrial and Management Engineering, Minor: Economics

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