michael wooten

Technical Support Specialist at UPS Global Business Services

ab9l42@r.postjobfree.com

Summary

Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex

technical problems, utilizing advanced resolution procedures.

Worked for several years in call centers as field support engineer, serving companies’ customers in IT and

desktop-help-desk departments.

Experience

Technical Support Specialist at UPS Global Business Services

May 2008 - Present (5 years 3 months)

Main Functions:

Provided business and non business clients with efficient support – Responded

to phone calls and emails requests.

Installed software, configured and tested customer shipping software.

Instructed and trained the clients to use UPS web products.

Worked closely and effectively with Clients, Account Representative and UPS

Employees to replace/repair defective hardware and software.

Customer Service Representative at UPS Global Business Services

March 2008 - May 2008 (3 months)

Main Functions:

Provided business and non business clients with efficient support –

Responded to phone calls.

Instructed and trained the clients to use UPS web products.

Mentor and trained new employees.

Process pickup requests

Parent Care Representative at Fox Interactive Media

January 2007 - January 2008 (1 year 1 month)

Main Functions:

Provided non business clients with efficient support – phone calls and

emails requests.

Instructed parents how to keep there Children safe online.

Worked closely and effectively with parents and non parents to remove

underage children from the social media site and ensure safety and protection of

cyberbully.

Research and removed all imposer and hassrament accounts.

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Customer Service Representative at UPS Global Business Services

January 2006 - January 2007 (1 year 1 month)

Main Functions:

Provided business and non business clients with efficient support –

Responded to phone calls.

Instructed and trained the clients to use UPS web products.

Mentor and trained new employees.

Customer Service Representative at Kelly Services

March 2006 - May 2006 (3 months)

Main Functions:

Provided business and non business clients with efficient support –

Responded to phone calls.

Instructed and trained the clients to use UPS web products.

Temporary worker in an inbound call center for UPS Global Business

Solutions.

Host at Millennium Services

January 2005 - 2006 (1 year)

Main Functions:

Serve beverages and snacks for potential guests and owners

Ordered daily food for the kitchen and weekly inventory.

Did mail run for sales and marketing department.

Monitor food and beverage locations to ensure they are clean

Greet and interact with potential guests and owners

Temporary worker for Hilton Grand Vacations Club.

Customer Service Representative/ Technical Service Representative at Q Staffing Services

January 2005 - January 2006 (1 year 1 month)

Main Functions:

Provided business and non business clients with efficient support –

Responded to phone calls.

Troubleshooted DirecTV and Sony Playstation Portable (PSP) system

over the phones.

Verifying a customer work order where a change of equipment and/or

additional programming,.

Taking in-bound calls from field Technicians.

Basic technical and billing support .

Temporary worker in an inbound call center for Client Logic.

In Store Banker/ Teller Coordinator at U.S. Bank

January 2004 - 2005 (1 year)

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Main Functions:

Sold bank products, process transactions, and solve customer service issues.

Seeks new customers through in-store marketing and in-aisle prospecting.

Opens accounts and handles teller transactions.

Handle routine financial transactions (deposits, withdrawals, advances, loan

payments, merchant transactions etc.) and balance these transactions daily.

Volunteer Experience

Core Group Chair Person at Vegas Mpowerment Project

December 2011 - May 2012 (6 months)

Member at Vegas Mpowerment Project

2007 - Present (6 years)

Volunteer at The LGBT Center Las Vegas

2005 - Present (8 years)

Entertainer and Memeber at Imperial Royal Sovereign Court of the Desert Empire, Inc.

2009 - Present (4 years)

Skills & Expertise

Telecommunications

Customer Service

Team Leadership

Java

SQL

Troubleshooting

Windows

HTML

Microsoft Word

Cisco Technologies

Call Center

Microsoft Office

Microsoft Excel

Internet

AS400 system

CARES

Telnet

TPX

IEX Total View

UPS Shipping

APIs

Networking

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GoToAssist

GoToMyPC

PC Anywhere

PowerPoint

Open Office

Salesforce.com

Outlook

FTP

Shipping

Microsoft OS

Windows Vista

Windows XP Pro

Windows 7

windows 8

Internet Explorer

Google Chrome

Firefox

Zebra

Thermal Printers

Lexmark Printers

OKI

Computers

Help Desk Support

Email

Banking

POS

Call Centers

OS X

Education

College of Southen Nevada . Las Vegas, NV

General Education, 2010 - 2012

Desert Rose Adult High School

High School Diploma, 2002 - 2002

Cimarron Memorial High School

General Studies, 1997 - 2001

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michael wooten

Technical Support Specialist at UPS Global Business Services

ab9l42@r.postjobfree.com

Contact michael on LinkedIn

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Contact this candidate