Marivic Jarlos

**** ******* ****** *** *****, NV 89120 702-***-****

ab9l40@r.postjobfree.com

Summary

I'm seeking for a long term growth to fully utilize my training, experience and skills in

accounting, administrative, analytical and customer service field.

Professional Experience

Portfolio Recovery Associates, Las Vegas, NV (March 5, 2012 to the

present) Legal Account Representative/Consultant

Demonstrate computer proficiency and technically adept. Collecting on Pre and Post

Judgement Account. Take inbound and make outbound calls from and to debtors in a

highly productive blended dialet. Research and explain status legal accounts regarding

assets and garnishments. Negotiate and approve settlement offers in accordance with

company guidelines.

NV Energy, Las Vegas, NV (May 14, 2007 – January 4, 2010)

T&D Accounting Specialist / Operations & Maintenance Analyst

Provides the best quality customer service for internal and external customers.

Prepares journal entries, performs routine account reconciliation and analysis, processes

payment and compile segments of monthly closings and reports.

Assist in preparation of financial statement, statistical information, schedules and reports

Files and maintains accounting records and assists in special projects.

Researches and compiles operations and maintenance-related data, and provides reports

summarizing findings and recommendations.

Co-manage project development, testing, and implementation.

Recommends improvement to operational and maintenance procedures to reduce or

eliminate outage time and minimize cost.

Provides analytical support to teams and committees as needed

Resolves customer outage, complaints and PUCN inquiries.

NV Energy, Las Vegas, NV (August 7, 2006 – May 13, 2007)

Billing/ Credit and Collections Customer Service Representative

Performs varying degrees of clerical functions, from intermediate to fairly sophisticated,

which require typing skills and the use of office equipment, personal computers, and

business software systems.

Customer interaction requires extensive use of customer service skills and a significant

degree of decision-making authority.

NV Energy, Reno, NV to Las Vegas, NV (January 24, 2000 – August 6, 2006)

Final bills / Commercial Customer Service Representative

Provides customer service by responding to telephone inquiries and processing customer

requests, and accountable for ensuring quality by accurately and efficiently processing

customer transactions.

Performs upgrade and other related tasks as needed.

Office and Computer Skills

Telephone, Accounting, Excel, Word, Access, Power Point, Banner, ERP, Outage

Management System, COMPASS, SKOTI, and Work Management System.

Communication Skills

Listening effectively, transmitting information accurately and understandably, and

actively seeking constructive feedback. Ability to communicate positively with co-

workers while building a strong working relationship. Extensive customer service skills.

Technical Expertise

Demonstrating broad and in-depth knowledge of the intricacies of the existing customer

information system and/or current business practices.

Planning / Organizational Skills

Anticipating and predicting internal and external changes, trends and influences in order

to effectively implement appropriate business initiatives. Takes the lead in getting the job

done and accepting responsibility for actions, results, and risks. Recognizing when

processes have not been implemented properly and making recommendation for change.

Flexibility / Adaptability

Performs a wide range of tasks, responds to changes in direction and priorities, and

accepts new challenges, responsibilities and assignments.

Education

B/S Accounting

HR Management- Certificate

References

Excellent professional references available upon request

Contact this candidate