ab9l2e@r.postjobfree.com

623-***-****

***** **** ***** ***** ********, Arizona 85379

CAREER OBJECT I VE

To obtain a career path by applying my current skills and further my develop them

i n a new and challenging working environment

S K I L LS AND QUAL I F ICAT IONS

• Sound knowledge of regulatory requirements related to fraud detection and

i nvestigation.

• Ability to identify potential concerns and followed up to resolve such issues.

• Extensive Knowledge of current fraud issues and t rends.

• Excellent Analytical and Critical thinking skills.

FOR MAL ED UCAT ION

Glendale Community College August 2008 –

P resent P ha rmacy

Willow Canyon H igh School August 2003 – May

2007 H igh School D iploma

PROFESSIONAL EXPER I E NCE

JP Morgan Chase, Tempe, Arizona November 2011 -

P resent F r aud Analyst

• Supported the identification, assessment, and reporting of r isk related to

f raud and control environment.

• Worked effectively with Bank Department management teams in identifying

f raud detection and t rending issues.

• Stayed current with emerging fraud schemes and made recommendations for

detection and prevention processes.

• Reviewing and processed alerts on fraud detection systems and recommended

appropriate follow-up.

• Developed, maintained, and disseminated knowledge on current fraud t rends

and issues.

• Cross t rained on both inbound and outbound calls with customers to help

p rovide the services needed for each client within the bank with both

Consumer and Business cardholders

References Available Upon Request

ab9l2e@r.postjobfree.com

623-***-****

13542 West Evans Drive Surprise, Arizona 85379

Celebrity Tanning Salon, Peoria, Arizona April 2011 –

November 2011 S ales Associate/Tanning Consultant

• Great Customer Service Skills.

• Managed inbound and outbound calling.

• Prepared a record of all services provided in the salon.

• Maintained an inventory record of all retail products and made

recommendations to clients.

• Responsible for monitoring a technologically advanced in-store camera

system, store opening, uncovering in ternal theft, apprehending shoplifters,

and submitting monthly reports.

JP Advisory Corp. Phoenix, Arizona M ay 2008 –

A pril 2011

F ront Desk Receptionist

• Answered, screened and directed inbound phone calls.

• Received and assisted clients and escorted them to correct destinations;

offices, rooms or meeting rooms.

• Performed general secretarial duties, including – meeting scheduling,

appointment set up, faxing and mailing.

• Took verbal and wri t ten messages and t ransmitted them to exact

person/destination.

• Received and sorted email and electronic deliveries.

• Maintained meeting diary – manually or electronically, as required.

• Accepted letters and packages delivered to the front desk and distributed to

appropriate staff.

• Handled general requests for information and data.

• In teracted well with the public.

• Handled delicate situations, such as – customer requests, special needs and

complaints.

• Performed basic customer service functions.

References Available Upon Request

ab9l2e@r.postjobfree.com

623-***-****

13542 West Evans Drive Surprise, Arizona 85379

• Coordinated maintenance of the front desk reception area equipment,

f urniture, lighting, applications and brochures.

• Maintained a neat, tidy and pleasant appearance of the reception area.

DISCOVER CARD F INANCIAL SERVICES, P hoenix, Arizona

J anuary 2006- May 2008

MARKET I NG SALES REPRESENTAT IVE

• Preventing credit card fraud by monitoring each account daily.

• Received a list of prospective customers and made calls to potential customers

regarding the enrollment of credit cards.

• Opening the calls with good greetings and confi rming the permissions from

customers to continue the conversations.

• Conveying the customers about the financial and social background of the

bank and its abilities to provide credits.

• Taking follow ups with frequent callings for customers with busy work

schedules.

• Maintaining the sale sheets and reporting it to the supervisors at the end of

each day.

References Available Upon Request

Contact this candidate