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Customer Service Manager

Location:
Duluth, GA
Posted:
July 21, 2013

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Resume:

Charles Dike

**** ********* ***** ******, ** ****9 404-***-**** ab9kkl@r.postjobfree.com

Objective

To obtain a dynamic and challenging role that allows me to add value by leveraging and advancing my systems,

logistics, and financial expertise.

Profile

BS (Economics/Finance) + MBA with over 15 years of professional experience in public and private sectors. 10+

years of experience managing and maintaining business systems including finance and ERP systems in different

industries. 10+ years of experience in budgeting, financial and business planning and analysis, accounting, and

reporting. Functional expert in MRP/ERP systems and implementations. Critical thinker with a demonstrated

ability for quickly identifying the critical business issues and developing innovative and creative solutions. Strong

technical and analytical acumen including the ability to quickly understand and interpret complex business issues,

needs, requirements, and gaps, and translating them into systems and operational requirements. Excellent verbal

and written communication skills. Experienced team leader and player with solid project and people management

skills.

Skills Summary

Project Planning & Management Financial/Resource Planning, Program Analysis, Management &

Business Systems Management & Reporting Support

Implementation, Management & Management and Operational Procurement and Acquisitions

Support Planning, Analysis & Reporting Planning & Management

Budget Formulation, Control & Strategic & Business Planning Emergency Operations & Response

Reporting Talent Planning, Acquisition, Planning & Support

Cost Management & Accounting Development & Management Excellent Leadership & Team

Inventory Control & Quality Superior Customer Service Building Skills

Assurance Skills

Superior Communication,

Training & Presentation Skills

Professional Experience

systems and projects management & support

Manage implementation, maintenance, and operations (enhancements/upgrades and

troubleshooting/support) projects for a variety of business systems, applications and COTS information

systems including Oracle ERP (Supply Chain, Finance and Inventory Management), SAS Activity Based

Management/Costing and Hyperion (Pillar) budgeting and forecasting tool.

Gather and analyze business requirements and translate into technical and business process documents

Develop and execute test plans and project risk mitigation strategies

Develop training materials and conduct end user training and certification for business systems and

processes

Act as finance liaison and subject matter expert to operations staff, leaderhip and technical resources and to

cross functional workgroups

budget formulation, execution, control and reporting

Direct the planning, analysis, development, documentation and execution of annual operating plans in

collaboration with business unit leadership

Lead the funds control processes including planning for program restrictions and revisions to the original

budget plans, and recommending changes to planned distributions

Develop budget summary, justification and support documents and reports

Charles Dike

financial planning, analysis, ACCOUNTING and reporting

Develop operating forecasts to support Congressional, Office of Management and Budget (OMB) and

Presidential budget formulation activities for multiple years and to meet statutory reporting requirements

Lead the financial analysis and economic evaluation of new business opportunities, prospects, and scenarios

Perform cost benefit analysis of special business initiatives and programs, and manage ongoing compliance

with program terms and requirements

Manage inventory and cost accounting functions, financial reporting, and account reconciliation processes

Control the month end and year end accounting period close cycles for all sub ledgers (GL, AP, AR, FA, PA,

Purchasing, Inventory), reconcile balance sheet accounts, and generate and post manual journals

Ensure overall effective internal control procedures for business systems and processes, and support external

audits

performance management, analysis & Reporting

Generate, compile, review and report progress of all financial obligations and maintain sufficient

familiarity with operating and financial programs to make early recommendations for reprogramming actions

Perform variance analyses of actual results versus forecast and plan, and work with department heads to

develop and implement corrective strategies

Provided and/or directed the provision of financial/performance reporting and analyses including

P&L forecasts, product line P&L, trend analysis, pricing, productivity, staffing and compensation

Facilitated monthly/quarterly financial/performance review meetings with key managers

Design, plan and execute financial, organizational and other adhoc program analyses as necessary to

support managerial decision making, maintain internal controls, and evaluate overall program effectiveness

Developed business and operational metrics and benchmarks (KPIs) and provided dashboards and

other performance reports

Provide overall direction and oversight for company Activity Based Costing program

procurement and acquisition management & support

Oversee the Division’s procurement activities and procurement channel relationships including establishing

and managing the administrative, financial and accounting procedures to support procurement and

procurement partner activities

Lead the development, execution and dissemination of inter agency agreements and participate in the

internal and external contracting processes for goods and services

Perform compliance audit for contract financing,

reimbursement vehicles and procedures

Develop and implement process improvements and

corrective action plans to drive compliance and continuous performance improvements

strategic planning, LEADERSHIP & general business/operations support

Provide financial and other subject matter expertise and guidance to senior leadership to ensure compliance

with established procedures, processes and guidelines

Participate in strategic planning activities as part of a multi disciplinary teams

Manage the day to day business operations including hiring, directing, developing and evaluating staff

Manage the design, implementation, analysis, administration and reporting of specialized business

programs

o Managed all aspects of company fleet program and incentive compensation program for direct and

alternate sales force at Genzyme and Merial Corporations

o Provided analytical support for managerial decision making including financial evaluation of new

product opportunities, sales and marketing programs, variable compensation plans, product pricing

strategies, and revenue and expense planning at MCI, Synavant, Genzyme and Merial Corporations

3568 Creeklake Ct Atlanta, GA 30519 404-***-**** ab9kkl@r.postjobfree.com

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Charles Dike

Provided analytical support for managerial decision making including financial evaluation of new

o

product opportunities, sales and marketing programs, variable compensation plans, product pricing

strategies, and revenue and expense planning at Genzyme and Merial Corporations

Employment History

LOCKHEED MARTIN CORPORATION/CDC. – Atlanta, GA

Sr. Finance Manager/Project Manager/Finance Coordinator/Program Analyst, 2004 to Present

WORLD OUTREACH MEDICAL INSTITUTE – Atlanta, GA

Management Consultant/Business Manager, 2002 to 2004

MERIAL CORPORATION (SUBSIDIARY OF MERCK & AVENTIS) – Duluth, GA

Finance Manager – Business Support Services, 2001 to 2002

SYNAVANT CORPORATION – Atlanta, GA

Contract Business Analyst, 2001 to 2001

GENZYME BIOSURGERY – Tucker, GA/Cambridge, MA

Business Unit Finance Manager/Business Analyst, 1999 to 2001

MORRIS BROWN COLLEGE – Atlanta, GA

Senior Financial Analyst/Cash Manager/Consultant, 1999 to 2000

MCI TELECOMMUNICATIONS/WORLDCOM – Atlanta, GA

Marketing Analyst/Billing & Implementation Analyst/Revenue & Sales Compensation Analyst, 1990 to 1998

Education

OGLETHORPE UNIVERSITY – Atlanta, GA

Master in Business Administration, 2002 GPA: 3.57/4.0

UNIVERSITY OF NIGERIA – Nsukka, Nigeria

BS, Finance & Economics

Other Training & Certification

Project Management, High Impact Presentation (Dale Carnegie), High Performance Leadership, 21 Irrefutable

Laws of Leadership, Seven Habits of Highly Effective People, Performance Management, Time Management,

Stress Management, Incentive Compensation Design, Hyperion (Pillar) Training, Going Beyond Customer Service.

Computer Skills

MRP/ERP: Oracle 12i and 11i (Superuser) including Financials, Purchasing, Inventory, Costing, WIP,

Projects Accounting, Fixed Assets, Warehouse Management and Order Management; Siebel, and BPCS.

Mainframe: AS400

Software: MS Access, MS Excel, MS Office, MS Word, MS PowerPoint, MS Outlook, SAS ABM, Paradox

Application Language (PAL), Lotus 1 2 3, WordPerfect, Hyperion (Pillar), MS Sequel, Business Objects

3568 Creeklake Ct Atlanta, GA 30519 404-***-**** ab9kkl@r.postjobfree.com

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