Harish Kotadia, Ph.D.

Design and Build NexGen Big Data and Analytics Solutions

ab9kjx@r.postjobfree.com

Summary

Industry recognized thought leader on Big Data and Analytics with more than thirteen years' experience as a

hands-on CRM/Analytics and BI Program and Project Manager implementing CRM/ Analytics and BI solutions

for Fortune 500 clients in the US and five years' work experience as a Research Executive in Marketing

Research, Analytics and Consulting industry working for leading MR organizations such as Gallup. Extensive

experience working with Fortune 500 clients in Retail, CPG, BFS, Insurance, Travel & Hospitality, Life

Sciences and Pharma, Hi-Tech industries

Educational qualification includes Ph.D. in Marketing Management. Subject of doctoral thesis was Customer

Satisfaction and it involved building a statistical model for predicting satisfaction of clients with services of

their ad agency. Educational qualification also includes M.B.A. and B.B.A. with specialization in Marketing

Management and Diploma in Computer Applications.

Author of a popular blog on Big Data and Analytics. Industry recognized thought leader on Big Data and

Analytics. Most recently, rated by SAP Blog as one of the global top 50 Big Data Influencers on twitter. Rated

by Big Data Republic as a top Big Data thought leader and influencer on Twitter. Rated as top Influencer in

Data Science. Rated among top 25 CRM Influencers and as one of the top CRM Expert and Influencer.

Specialties:

• Big Data Analytics

• CRM Analytics

• Predictive Analytics

• Social CRM Strategy and Implementation

• Social CRM Analytics

• Interactive, Digital, Social Media Marketing

• Program, Project, Engagement Manager

• Client Relationship Management

• Hadoop, R, SAS, SPSS

Experience

Practice Leader and Solution Architect, Big Data and Analytics at US based Global Consulting

Company

February 2013 - Present (6 months)

CRM/Social CRM and Analytics Delivery Lead at Infosys Ltd

September 2010 - February 2013 (2 years 6 months)

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As a CRM/Social CRM/Analytics Delivery Lead, managed several large projects for Fortune 100 clients in

the US. Some of the key projects include:

• CRM/Social CRM solution for a global Pharma client, Philadelphia, PA

• CRM/Social CRM solution for a leading Casual Dining chain, Orlando, FL

• Program Manager, large office supplies retailer, Miami, FL

• Social CRM/Analytics Lead for a Financial Services/Insurance client

• Analytics Lead for a CRM Analytics Solution, Kansas city, MO

• Program Manager, leading Japanese Auto client, Dallas, Texas

• CRM/Analytics solution implementation, Dayton, Ohio

• CRM/Analytics solution, Pharma client, New York city

1 recommendation available upon request

Consultant at Big Data and Analytics

July 2009 - August 2010 (1 year 2 months)

As a consultant focusing on Big Data and CRM Analytics, assisted several clients in preparing entry strategy

for their Social CRM Analytics initiatives. Also helped Social CRM/Analytics service providers and vendors

in evaluating their product/service offerings and arriving at Go To Market strategy

Senior Manager at Cognizant Technology Solutions

July 2002 - June 2009 (7 years)

As a Program and Account Manager at Cognizant Technology Solutions, I have successfully managed

several large CRM projects. Notably, I was the Program & Account Manager for a very large CRM solution

implementation at a leading global financial services organization based out of New York.

I directed this project from pre-sales/proposal stage and started it with 7 consultants. Team was ramped up to

100+ consultants in 3 years, while maintaining very high client/employee satisfaction with high project

profitability!

This project has become one of the largest CRM project in the industry with total effort of 4500+ person

months. It received Project of the year award in 2008 and has been surveyed by industry analysts from

Gartner and Forrester Research on several occasions. Few other projects I have managed are:

• CRM solution for a Dallas based casual dining chain

• CRM solution for a Chicago based HR consultancy organization

7 recommendations available upon request

Consultant, CRM Center at HCL Technologies

November 2000 - June 2002 (1 year 8 months)

As a CRM solution Project Manager at HCL Technologies, was responsible for proposal preparation,

business analysis and requirements study, preparation of project plans, development, testing & deployment of

CRM solution, change management and user training. Some of the key projects I managed at HCL

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Technologies are:

• CRM solution for a New York based Financial News & Information provider

• CRM solution for a France based HR Supply Chain Management company

3 recommendations available upon request

Senior Business Analyst, CRM Center at Covansys

May 2000 - October 2000 (6 months)

As a Project Manager, my role involved preparing proposals, studying client requirements and "as is"

processes, product-process fitment analysis, project planning and costing. Some of the important projects I

managed at Covansys include:

• CRM solution for a Belgium based Telecom services provider

• CRM solution for a California based Health Care provider

Senior Research Executive at Gallup

December 1998 - April 2000 (1 year 5 months)

As a senior research executive in Gallup, I managed several large consulting engagements.

Publications

Blog on Data Analytics, Big Data and Social CRM

http://hkotadia.com February 1, 2013

Authors: Harish Kotadia, Ph.D.

Blog on Data Analytics, Big Data and Social CRM

CustomerThink

Authors: Harish Kotadia, Ph.D.

Social Enterprise Today

Authors: Harish Kotadia, Ph.D.

SmartData Collective

Authors: Harish Kotadia, Ph.D.

Social Media Today

Authors: Harish Kotadia, Ph.D.

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Skills & Expertise

Social CRM (Expert, 3 years experience)

CRM (Expert, 13 years experience)

Customer Analytics (Expert, 15 years experience)

Analytics (Expert, 15 years experience)

Predictive Analytics (Expert, 10 years experience)

Project Management (Expert, 15 years experience)

Program Management (Expert, 15 years experience)

Siebel CRM (Advanced, 3 years experience)

Enterprise 2.0 (Expert, 5 years experience)

Cloud Computing (Advanced, 3 years experience)

Social Business (Expert, 3 years experience)

SPSS (Expert, 15 years experience)

Advanced Statistical Analysis (Expert, 15 years experience)

Marketing Research (Expert, 10 years experience)

SAS

Salesforce.com

Customer Support

PeopleSoft CRM

Enterprise Collaboration

Customer Satisfaction

Customer Loyalty

Customer Relationship Management

Big Data

PeopleSoft

Data Mining

Customer Analysis

Brand Loyalty

Siebel

Business Intelligence

Strategy

Pre-sales

Business Analysis

Solution Architecture

Education

National Institute of Industrial Engineering

Diploma in Computer Applications (D.C.A.)

Sardar Patel University

Bachelor of Business Administration (B.B.A.), Marketing Management

University of Madras

Master of Business Administration (M.B.A.), Marketing Management

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University of Madras

Doctor of Philosophy (Ph.D.), Marketing Management

Interests

Data Analytics, Predictive Analytics, Big Data, CRM, Social CRM, Social Business, Enterprise 2.0, Cloud

Computing, SaaS

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Harish Kotadia, Ph.D.

Design and Build NexGen Big Data and Analytics Solutions

ab9kjx@r.postjobfree.com

11 people have recommended Harish

"Harish is an avid leader in Social CRM consulting space. I had the opportunity to work with him in 2011 for

a short stint on a complex Business Transformation program. He was called into to manage the CRM Project

at a critical juncture and in no time proved to be an excellent Team Manager. He helped the team ramp up

and the project to surpass critical hurdles before transitioning back to his favorite Social CRM & Analytics

work group."

Poorna Tippur, Principal Consultant, Infosys, worked directly with Harish at Infosys Ltd

"Harish showed excellent management skills and customer commitment for the projects and programs he

managed for me. He always gained the full trust and confidence of the customer, delivered the projects on

time and to budget while at the same time opening further service opportunities. He has great communication

skills and was a key member of the management team."

John Beaumont, VP of ERP, Cognizant Technology Solutions, managed Harish at Cognizant Technology

Solutions

"I had the opportunity to work with Dr.Harish for two different Clients based in U.S. during our association at

Cognizant. My first meeting with Dr.Harish was at Brinker International, Dallas. I was struck by the

enthusiasm that he displayed in going about one's work. He was always filled with positive energy and ideas

required for winning. The second association was the longest one and the most enterprising one I could ever

imagine as we along with the Project Team were repeatedly tasting success while discharging our duties at

J.P.Morgan Chase, New York. He was one of the key proponents in winning the CRM proposal for

Cognizant. I was reporting to Dr.Harish during this assignment. Dr.Harish's knowledge in CRM came to the

fore as the Team founds its feet during the initial stages with his guidance and inputs. I owe a lot to him for

my current confidence levels to manage big engagements. He gave a lot of freedom to the Team to innovate

and implement new ideas without any inhibitions. The entire Team prospered as they had immense

bandwidth to apply their thoughts at Work. Dr.Harish has an excellent ability to bond with people with his

strong communication skills. At the start of a complex engagement, Dr.Harish's astute ability to communicate

with the Clients and help the Team groove well into its role at the sametime help win the Client's confidence,

was terrific. Our Project Team has consistently scored 100% on Customer Satisfaction Surveys year on year -

a feat quite unparalleled. Dr.Harish is a strong believer in ensuring the Project Team is rewarded for its

hardwork. He would go beyond his ability to back the Team and making sure the Team members get what

they deserve. The Team's morale always remained high. No wonder, the project won the 'Project of the Year'

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award in Cognizant a couple of years ago after coming close to winning it in the preceding years."

Bala Venkat, Consulting Manager, Cognizant Technology Solutions, reported to Harish at Cognizant

Technology Solutions

"Dr. Harish and I worked together for well over 5 years at a large financial services firm to provide system

integration, development and maintenance support for their strategic CRM platform. Dr. Harish was the

vendor program / relationship manager and I was directly reporting to him as a Technology Lead / Project

Manager. He is an exemplary manager and was instrumental in creating an environment where we were able

to work efficiently, stay motivated and always exceed customer expectations. Under his supervision, our

project team was recognized as one of the best managed team within the organization for its ability to deliver

on time, high quality deliverables, innovation and customer satisfaction. His innate client and people

management skills combined with outstanding CRM knowledge were quite commendable."

Senthil Ramalingam, Consulting Manger - ERP/CRM, Cognizant Technology Solutions, reported to

Harish at Cognizant Technology Solutions

"Dr Harish worked with me for 5 years and did an excellent job from the day he started until he moved to

another assignment. He managed a team from an offshore vendor and he was our primary contact to make

sure our project was a success. He taught his team how to guarantee we would be satisfied at every level nad

managed it to make sure we were. The project was a great success due to his excellent efforts on our behalf.

Based upon my years working with him as a partner I am sure any project will be a success if Dr. Harish

Kotadia is involved."

Stephen Silver, was Harish's client

"I had my first opportunity to work with Dr Harish in year 2004. I was managing Dun and Bradstreet (D&B)

Account and I needed an expert on PeopleSoft to understand client’s requirement and make a business

proposition to D&B with an impressive ROI and sound technical path. Dr. Harish was of an immense help to

me and my technical team. He possessed state-of-the-art information about CRM practice. Subsequently, I

had another opportunity to work with him at JP Morgan and Chase. Then Dr Harish was managing the

account and large team dedicated to PeopleSoft version upgrade. As a part of his team, I lend him 3 months

support in capacity of a senior project manager. Dr Harish is a very good team player with lot of insight into

resource management and has uncanny ability to understand customer needs. I will be fortunate, if I again get

an opportunity to work with him in future"

Suhas Tare, Manager, Cognizant Technology Solutions, worked with Harish at Cognizant Technology

Solutions

"Dr. Harish was my onsite program manager and were working together for close to 5 years. He has very

good client management skills, this played a key role in maintaining a healthy customer relationship. He gave

good exposure to his team members, empowered them in decision makings, etc and mentoring them during

the need of the hour."

Suresh Ayodhya, Manager - Projects, Cognizant Technology Solutions, worked directly with Harish at

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Cognizant Technology Solutions

"I was thrilled to work several years with Dr. Harish who brought a high-performing and high-value

onshore/offshore technology team to our CRM platform development and maintenance agenda. Dr. Harish

has the highest integrity and ability to focus on client experience. He always knew how to keep us highly

satisfied with his organization's staff and technical performance. It was easy to work with Dr. Harish given

his selfless manner, top notch people management skills, high execution standards, and very bright and

competent profile. - Trish Cronin"

Patricia Cronin, was Harish's client

"Dr. Harish Kotadia manages both technology and people with utmost ease, a team manager to the core, will

stand by his team and get the best from every team member. I thank you for your tremendous support and

encouragement. I also like to thank you for sharing your experience and knowledge of management for

making the projects a very successful one. You are a great mentor, manager and a great person and people

would love to work with you. Thank you again."

Ravi Babu Cherukuri, Sr. Consultant, HCL Technologies, worked directly with Harish at HCL

Technologies

"I have known Dr. Harish Kotadia for several years and he is an outstanding Program/Project Manager. Dr.

Harish is a very process oriented with excellent Techno Functional and Management skills. He has in depth

knowledge on CRM and the customers always had high regards and respect for Dr. Harish for his outstanding

contributions and value additions to their business needs/requirements. I have worked with Dr. Harish for

Thomson Financial CRM implementation project, he was managing PeopleSoft CRM implementation project

for their Investment Banking Division. It was a great experience working with him and he always provides

right direction and ensures team's success in line with the overall project plan and customer expectations. He

always provides right information and enhances the team's knowledge and also highlights the best

possibilities to meet customer needs and business requirements.. The extensive knowledge that comes with

his education background combined with his extensive experience and management skills always positions

him unique. I and the enire team were very delighted working with Dr. Harish."

Jagan Thota, Service Delivery Manager, HCL America Inc., worked directly with Harish at HCL

Technologies

"Dr Harish and I worked together closely in the CRM Solutions Center, both building the Vantive/PeopleSoft

practice as well as assisting overall strategy and direction. I got an opportunity to expand on our working

relationship, when we bid and won a green field PeopleSoft CRM implementation initiative in 2001 ( One of

the first such in an dual shore model for PeopleSoft CRM) aimed at creating a 360 Degree view of customer

interactions. Dr Harish played a crucial role in engaging and managing the client requirements and

expectations through the implementation. He led, but let the team take initiative to drive the program to

success."

Gokul Anantha, Consultant, Business Solutions Center, HCL, worked directly with Harish at HCL

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Technologies

Contact Harish on LinkedIn

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Contact this candidate