Nelson D. Stone

*** *. ********* *** #*** Winter Park, Fl 32789 407-***-****

Email address: ab9jg6@r.postjobfree.com

STRENGTHS

• In excess of 26 years solid engineering and communications experience in a range of environments

with excellent supervisory, training and management experience.

• Strong interpersonal skills and positive attitude.

• Detail oriented, highly organized and naturally persuasive.

• Dedicated work ethic, able to work independently or in a team environment.

• Flexible to changing design specifications and meeting exact deadlines.

• Excellent technical skills in all aspects of computer networking / helpdesk issues.

• Patient, persistent, accurate, outgoing, motivational, enthusiastic and good sense of humor.

• Ability to prioritize multiple responsibilities/projects and proven ability to develop business

relationships.

• Ability to negotiate and communicate complex concepts/business issues verbally and in writing.

CERTIFICATIONS

Pursuing Microsoft Certified Systems Administrator (MCSA)

Completed course work for A+, Network + and MCP certifications.

TECHNICAL QUALIFICATIONS

(EBTS/ NODE) Cell Site, (BSC/RNC) Base Site Controller, IDEN/ CDMA /EVDO, Mobile

Switching Center (MSC), (DAP) Dispatch Application Processor, MPS Metropolitan Packet

Switch, Operations and Maintenance Center (OMC), Provisioning, Nortel DMS/Lucent

5eSS/SONUS Switches, MapInfo, Wizard, UNIX, LINUX, PERL, Visual Basic, T1, POTS, DSL,

VOIP, Lotus Notes, Access, Excel, Word, Network Operation Center (NOC), Call Center, Help

Desk, Customer Service, Technical Support, Desktop Systems, Support Techniques, Fault

Management,Capacity Planning, Performance Trending, Forecasting, Implementation, Nortel,

Ericsson, Lucent, Samsung and Motorola cell sites, 3G/ 4G and LTE, TRAMS, Netcool,

SecureCRT, Netwatch, Cockpit, ESOD, Falcon, CTMS, Drive Testing,

RELEVANT EXPERIENCE

Ericsson Communication* Orlando, Florida Apr 2011- Jun 2013

RF Ticket Analyst

Identifying / troubleshooting malfunctioning hardware and software issues for the following: Nortel,

Ericsson, Lucent, Samsung and Motorola cell sites ( BTS/NODE/EBTS ) .Assist in resolving network event

outages: switch, cell sites, T1’s, HVAC, WAN/LAN. Strong understanding of iDEN, CDMA, EVDO

technology and 3G/ 4G and LTE..Providing ongoing support to the following groups: field operations, RF

engineering, switch operations, NOC, capacity planning, etc. Manage and escalate director level issues

Coordinating efforts between Field Operations, Access Service Assurance and National Technical

Assistance Center as well as perform troubleshooting.

Continued

Nelson D. Stone Page –Two

Wind Stream Communication* Orlando, Florida

Voice Technician Sept 2010 Jan 2011

Responsible for timely resolution of more advanced or complex Voice or Data repair trouble issues, which

may include testing copper / T-1’s and POTS level services. Responsible for answering calls from ILEC and

field technicians, Customers, and Wholesale Partners. Opening tickets in RIO/Clarify company ticketing

systems with the ILEC and while dispatching technicians as needed. Run line tests in the DMS switch

translations in the Nortel DMS/5ESS switches. Locate LD call records in Sonus. Knowledge of ATM, MPLS

and IP protocols and worked in Nortel DMS, Lucent 5eSS and SONUS switches.

Hewitt & Associates* Orlando, Florida

Benefits Representative 2009 – 2010

Coordination of annual and ongoing eligibility/enrollment for client’s health and welfare benefit programs.

Interface with clients/vendors to troubleshoot enrollment issues. Explain benefit programs such as 401(K),

health, flexible spending accounts, life, disability, cobra and hospitalization plans to employees and

dependents. Resolve problems related to payment of benefits, orient newly eligible employees, and process

enrollment forms, changes, and loan requests. Provide help desk/trouble shooting services with

website/computer issues.

Active Medical Supply * Tampa, Florida 2006 - 2008

Operational /General Manager

Executed the day to day operations. Managed 16 employees that consisted of a Billing/Medical Coding

Manager, Store Manager, Sales Manager, and Service Shop Manager. Along with 6 outside salesmen, 3

service delivery technicians, 2 medical coders. Areas of responsibilities incorporated three states and two

store locations in the Southeastern Region.

Prepares budgets and related financial reports. Provided recruitment, and job evaluations. Overseen

documentation of disciplinary action and termination of personnel. Conducted in-service training programs;

events for rehabilitation facilities, hospitals, medical clinics, veteran affairs purchasing agents, etc, etc.

Plans and conducts regularly scheduled and specially scheduled staff meetings to allow for communication

and sharing of information within our organization to maintain inventory levels of equipment and supplies

necessary to meet the level of service that was required. Overseen accounts receivable, accounts payable and

payroll. Maintained personnel files and employee benefits. Managing profitable operations by controlling

expenses, maintaining acceptable cost percentages and inventory levels according to Company standards.

Coached and counseled team members for improved performance. Supervised collection department.

Identified staffing needs, recruiting, interviewing and hiring qualified candidates.

We delivered, installed and trained the end user on the use of the equipment. We also took care of Home

Improvement & Structural Alterations for our clients.

Accomplishments:

Brought in Medicaid, Med-Waiver, major insurance companies, state agencies with contracts and service

agreements that engendered a net revenue of $878,000.00 in sales from my efforts. Developed new areas of

services and product lines.

Sprint Nextel Communication * Orlando, Florida 1999 - 2006

Senior RF Traffic Engineer

Duties include: project planning, identify /securing appropriate resources, analyzing complex information,

developing, and trending reports, and statistical analysis, forecasting equipment requirements and delegating

work. Creating recommendations for issues that affect network design. Recommend actions for both short-

term and long-term growth to ensure company objectives are achieved. Created ad hoc data reports, trends,

and statistical analysis for the following network elements: BSC, MSC, MPS, OMC, and EBTS (cell Sites).

Responsible for the network design, borders / layout and utilization for the following: ILAs, DLAs, PCCH,

DS0, DSA, OMC, and CP, Nortel switch. Provide network performance data for RF Design/Performance

Engineers. Ensure that trouble areas are identified and substantiated with data. Monitor daily / weekly

statistics and formulate performance responses. Managing and reporting on network performance, managing

preventive and /or restorative maintenance activities.

Continued

Nelson D. Stone Page –Three

Nextel Communication * Denver, Colorado 1995– 1999

Network/System Traffic Engineer

Built EBTS loads, testing and troubleshooting EBTS problems in the switch. Installing hardware as needed.

Also performance monitoring and T1 testing etc. Designed/ developed ACCESS database for documentation

of EBTS loads and IGX, DACCS, MSC, BSC and other network elements. Configured site information in a

NORTEL switch. Wrote UNIX scripts to pull information from the OMC. Trouble shoot subscriber issues in

the DAP, HLR, VMS, SMS. Interfacing and troubleshooting switch issues with different MSOs. Resolved /

provided technical support to high-level escalation issues while working with the IT/TSI local and national

groups and customer service TSG teams. Capacity forecasting and configured

database maintenance. Assisted end users with complex issues. In addition to supporting and directing

Network Operation Center (NOC) personnel.

Accomplishments:

Technical Advisor providing expert guidance as a help desk staff, during this period of time the team

achieved the highest levels of productivity, handling over 1,000 calls per week and averaging 200+ calls

daily. Also earned a solid reputation for resolving complex issues while, providing exceptional customer

service.

Motorola * Denver, Colorado 1994– 1995

Communications Engineer

Responsible for checking network trouble or system errors and monitoring mobile phone systems to

determine how the handover takes place between subscribers and the Base Sites.

VA Champva Center * Denver, Colorado 1993 - 1994

Voucher Examiner

Examined/ assigned accurate medical codes for diagnoses, procedures and services performed in the

outpatient/inpatient settings. This was across a wide range of services, which include evaluation and

management, anesthesia, surgical services, radiology, dental, pathology and medicine claims that had been

forwarded from insurance carriers; doctors, hospitals and other providers who have made medical

examinations of veterans and their families. Entered claim information into the Claim database system. Used

CPT, HCPCS, ICD-9, CDT-5 coding books.

Martin Marietta Astronautics Division* Littleton, Colorado 1988 – 1992

Telecommunications Engineer

Directed mission operation tests, analyzed the need for system analysis software or simulation tools.

Determined the design requirements for software. Designed and programmed software application and

databases.

Accomplishments:

Rewrote the operation system for a flight simulator that cut the time to process information by 50%.

GTE Government System Corp * Mountain View, California 1986 – 1988

Computer Security Coordinator

Interpreted contractual agreements between subcontractors and the government guidelines that the company

was given. Ensured that subcontractors met their deadline for hardware and software deliveries.

Accomplishments:

98% of the projects or contracts were completed on time or before agreed date. Identified, selected and

justified items during the analysis process that resulted in a savings to the company in excess of $37,000.

Department Of Defense * Sunnyvale, California 1980 – 1986

Telecommunication Specialist

Performed system analysis of complex satellite communications network. Provided trouble-shooting,

maintenance and system operations support of cryptographic equipment. Coordinated real time support data

through system integration, organizational elements and operational methodologies.

Continued

Nelson D. Stone Page –Four

EDUCATION

MICROWARE EDUCATION CENTERS * Denver, Colorado

Certified Network Engineer Program

EMBRY RIDDLE TECHNICAL UNIVERSITY * European Division

Computer Science

U. S. AIR FORCE * Shepherd AFB, Texas

Communications / Missile Telecommunication

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